Creative Nomad Jukebox User Manual page 53

At Creative, we are committed to giving you the best product as well as the best
technical support.
Before You Contact Us
Please be seated at your computer and have the following information:
• Model and serial numbers (usually found on the back of the device) of the product,
and date of purchase.
• Error message on the screen and how it came about.
• Information on the adapter card that conflicts with the product, if applicable.
• Hardware configuration information such as the base I/O address, IRQ line, or DMA
channel used, if applicable.
• Computer type and speed (for example, Pentium 166) and memory available.
• Type and version of your operating system; for example, DOS 6.22, Windows 3.1x,
or Windows 95.
You can contact Technical Support through one of the following addresses or
numbers:
Creative Labs, Inc.
Technical Support
1523 Cimarron Plaza
Stillwater, OK 74075 U.S.A.
• Telephone: 405 742 6622
• Facsimile: 405 742 6633
Operating hours (U.S.A. Central Time)
• Monday—Saturday: 8:00 a.m.—10:00 p.m.
• Sunday Noon—8:00 p.m.
• Public Holidays: Closed
You can get our latest program and driver updates, technical data, and answers to
frequently asked questions through these 24-hour services:
• Telephone: 405 742 6622
• Internet: http://www.creativehelp.com
To return a Creative product for a factory service, contact the
Creative Technical Support office. Once the staff has verified the
product is defective, you will be given a Return Merchandise
Authorization (RMA) number.
NOTE: Retain your purchase receipt, as well as all packaging and
contents, until all product components are functioning to your
satisfaction. They are required in the unlikely event you need to
return the product to Creative.
When returning a product for factory service:
• Shipment to Creative is at your expense and you assume all risk. Ship
the package through a carrier that provides proof of delivery; insure the
shipment at full product value.
• Place the RMA number on the outside of the package.
• Use proper materials for packing the product for shipment.
• For free repair or replacement, you must include a copy of a dated
proof of purchase (store receipt), proving the product is still under
Warranty
Creative may replace or repair the product with new or
reconditioned parts, and the faulty parts or product will become the
property of Creative.
Outside the United States
To avoid tariffs when shipping a product to Creative Labs from
outside the U.S., you must complete an official customs form before
shipping the product. To ensure delivery, Creative may include
charges for return shipment.
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