If You Do Not See All Your Devices With The Netgear Genie; If You Do Not See The Powerline Icon On Your Network Map; Symantec Endpoint Protection - NETGEAR XAVN2001 User Manual

If You Do Not See All Your Devices with the NETGEAR
genie
If you click the Refresh icon on the NETGEAR genie Powerline Utility screen and you do not
see all the devices that you expect, some Powerline devices might be using different
encryption keys. If the encryption keys are different, do one of the following:
• Reset your Powerline devices to their factory default settings. Then set the encryption key
for all of your Powerline devices.
• Connect your computer to one Powerline device at a time and use NETGEAR genie to
set the encryption key for each device.
If You Do Not See the Powerline Icon on Your Network
Map
If you navigate to the Network Map on NETGEAR genie and you do not see the Powerline
icon:
• Make sure that you have the latest version of NETGEAR genie installed. Some older
versions of NETGEAR genie might not support Powerline products.
• Your computer's antivirus software might be blocking the Powerline communication
protocol. Temporarily disable your antivirus software and relaunch NETGEAR genie.

Symantec Endpoint Protection

The antivirus software Symantec Endpoint Protection v11.0.5002.333 filters the NETGEAR
Powerline network traffic and prevents Powerline devices from appearing on the Network
Map. To allow Powerline network traffic to pass through the Symantec Endpoint Protection
filter, you must add a firewall rule to the filter.
Note: Symantec Endpoint Protection v12.0.1001.95 does not have this
issue.
To add a firewall rule for your Powerline devices:

1. Open the Symantec Control Center and click the Options button under Network Threat
Protection.
Universal WiFi Extender - Powerline Edition (XAVN2001)
Troubleshooting
38