Manual Test Mode ......................31 Manual Test Mode Commands ..................31 Troubleshooting Chart ......................32 Programming: Software Upgrade and Flexing ..............33 Part Number Charts (W230) ......................34 Exploded View Diagram ..................... 34 Exploded View Parts List ....................35 May 30, 2008...
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Table of Contents W230/W388/W216/W231 Part Number Charts (W388) ......................36 Exploded View Diagram ..................... 36 Exploded View Parts List ....................37 Part Number Charts (W216) ......................38 Exploded View Diagram ..................... 38 Exploded View Parts List ....................39 Part Number Charts (W231) ......................40 Exploded View Diagram .....................
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager.
Motorola computer programs in any manner or form without Motorola's prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product and the Motorola computer programs with the Motorola product.
Product Support The customer's original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited Transceiver component). Motorola High Tech Centers will perform level 4 (full component) repairs.
When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
Level 1-2 Service Manual Specifications General Functions Specification Dimensions 110.97mm x 45mm x 14.9mm Weight LCD Display 65K Color CSTN, Active Area: 28.79mm x 28.79mm, Hardware pixels: 128 x 128 Band GSM900/1800 or GSM850/PCS1900 Battery 940 mAh Li Ion Battery Product type BAR type Antenna...
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W230/W388/W216/W231 Receiver Functions Specification Receiver Sensitivity -107 dBm typical GSM 850/GSM900 -107 dBm typical DCS1800/PCS1900 RX Bit Error Rate (100K bits) type II <2% Channel Hop Time 500 microseconds Time to Camp Approximately 6~10 Second Speech Coding Functions Specification Speech Coding Type...
Level 1-2 Service Manual Product Overview The Motorola W230/W388/W216/W231 features a global system for mobile communications wireless interface technology. It also features a simplified icon and graphical user interface (UI) for easier operation in addition to short message service text messaging (SMS), speed dialing, quick dialing, an alarm, a calculator, games, and an address book.
W230/W388/W216/W231 Caller Line Identification Upon receipt of a call, the calling party's phone number is compared to the phone book. If the number matches a phone book entry, that name will be displayed. If there is no phone book entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed.
Level 1-2 Service Manual General Functions Controls, Indicators, and Input/Output (I/O) Connectors The W230/W388/W216/W231 phone's controls are located on the front side of the device and on the keyboard as shown in below. Indicators icons are displayed on the LCD. Listen to music...
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Indicates Style (in Ring Styles) is set to Vibrate. Î Spkrphone On Indicates speakerphone is on. New Text Appears when you receive a new text message. Message New Voicemail Appears when you receive a new voicemail message. Message Figure 2. W230/W388/W216/W231 Display Icon Indicators May 30, 2008...
Level 1-2 Service Manual User Interface Menu Structure The table below shows a portion of the W230/W388/W216/W231 telephone menu structure. * Optional Network, SIM card, or subscription-dependent features. Menu Map main menu Multimedia É Extras Contacts • Camera • Calculator Recent calls •...
Used to measure battery voltage HP34401A 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or FAX (800) 622-6210. Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.
Figure 4. A screwdriver (T5), a pair of tweezers, wedge tool Disassembly This section describes how to disassemble a W230/W388/W216/W231 telephone. Tools and equipment used are listed on the preceding page. Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge (ESD).
W230/W388/W216/W231 Removing and Replacing the Battery All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a pocket, purse, or other container with metal objects.
Level 1-2 Service Manual Removing and Replacing the T-flash Card Remove the battery. Remove the T-flash from its holder by sliding it in the direction shown below. Figure 7. Removing the T-flash card To replace, carefully slide the T-flash into position in its socket. Removing and Replacing the SIM Card Remove the SIM from its holder by sliding it in the direction shown below.
W230/W388/W216/W231 Removing the audio jack cover Remove the audio jack cover. Figure 9. Removing the EMU jack cover Remove the EMU jack cover. Figure 10. May 30, 2008...
Level 1-2 Service Manual Removing and Replacing the Front Housing Pull open the top of the front housing. Figure 11. Remove the front housing. Figure 12. Removing the front housing May 30, 2008...
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W230/W388/W216/W231 (Optional) Remove and replace the rubber keypad. It slips out of the front housing. Figure 13. Removing the rubber keypad To replace, simply snap the front and back halves together again. Remove six T5 screws around the rear housing.
Level 1-2 Service Manual Removing and Replacing the Transceiver Board, Back Housing, and Vibrator Module Remove the front housing. Disengage the both side hooks which help to secure the transceiver board to the rear housing, and then pop it out. Figure 15.
W230/W388/W216/W231 Removing the key frame Remove the key frame. Figure 17. Removing and Replacing the Antenna Module, Microphone Remove the transceiver board, the vibrator module, and the rear housing. Gently snap the antenna away from the transceiver board. Figure 18. Removing the antenna module...
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Level 1-2 Service Manual (Optional) Remove and replace the speak. Figure 19. Removing the microphone Carefully pry off the microphone component. Figure 20. Removing the microphone May 30, 2008...
W230/W388/W216/W231 Removing the board to board connector Removing the board to board connector. Figure 21. Removing and Replacing the LCD Screen Remove the antenna module as described earlier. Gently pry the LCD screen away from the Transceiver board. Six hooks hold it in place (three on each side).
Level 1-2 Service Manual Removing and Replacing the LCD Shielding Case Remove the LCD screen as described earlier. Gently pry the LCD shielding case away from the LCD screen. Shielding case Figure 23. Pry the LCD shielding case away (Optional) Remove and Replace the receiver. Figure 24.
W230/W388/W216/W231 Removing and Replacing the Camera Module Remove the gasket of Camera. Figure 25. Remove the gasket of Camera Use Jig to clip out the camera module gently. Notice: Please use Jig (AMS PN: 0-00-00-40861 /CCI PN: XXXX005700W) to remove Camera module.
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Level 1-2 Service Manual (Optional) remove and replace the camera module. Figure 27. Remove the camera module Restore the camera module and other parts. May 30, 2008...
The MSN is an individual unit identity number and remains with the unit throughout its life. • The MSN can be used to log and track a phone on Motorola's Service Center Database. • The MSN is divided into 4 sections as shown in Figure 28.
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Level 1-2 Service Manual Table 2: IMEI Number Breakdown Serial Number Check Digit NNXXXXXX ZZZZZZ Where Type Allocation Code, formerly known as Type Approval Code Reporting Body Identifier (BABT or CTIA) XXXXXX Type Identifier (defined by BABT or CTIA) ZZZZZZ Individual unit serial number Phase 1 = 0.
W230/W388/W216/W231 Troubleshooting Manual Test Mode Motorola W230/W388/W216/W231 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM/DCS/PCS test SIM must be used.
Level 1-2 Service Manual Troubleshooting Chart Table 4: Level 1 and 2 Troubleshooting Chart Symptom Probable Cause Verification and Remedy 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.
W230/W388/W216/W231 Table 4: Level 1 and 2 Troubleshooting Chart (Continued) Symptom Probable Cause Verification and Remedy 7. Telephone will not recognize or accept SIM card defective. Check the SIM card contacts for dirt. Clean if SIM card. necessary, and check if fault has been cleared.
Level 1-2 Service Manual Part Number Charts (W230) The following section provides a reference for the parts associated with W230 telephones. Exploded View Diagram Figure 29. W230 Exploded View Diagram May 30, 2008...
Level 1-2 Service Manual Part Number Charts (W388) The following section provides a reference for the parts associated with W388 telephones. Exploded View Diagram Figure 30. W388 Exploded View Diagram May 30, 2008...
Level 1-2 Service Manual Part Number Charts (W216) The following section provides a reference for the parts associated with W216 telephones. Exploded View Diagram Figure 31. W216 Exploded View Diagram May 30, 2008...
Level 1-2 Service Manual Part Number Charts (W231) The following section provides a reference for the parts associated with W231 telephones. Exploded View Diagram Figure 32. W231 Exploded View Diagram May 30, 2008...
Level 1-2 Service Manual Index Index About Audience 5 Conventions 6 Scope 5 Accessories and Aftermarket Division 7 Audience 5 Back Housing Removing and Replacing 22 Battery Disposal 17 Function 15 Operation 15 Removing and Replacing 17 Caller Line Identification 11 Controls 12 Conventions 6 Customer Support 6...
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Index W230/W388/W216/W231 Indicators 12 Input/Output (I/O) Connectors 12 International Mobile Station Equipment Identity (IMEI) 29 Number Breakdown 29 LCD Shielding Case Removing and Replacing 26 Left Soft Key 12 Liquid Crystal Display (LCD) 13 LCD Shielding Case 26 Removing and Replacing 25...
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Level 1-2 Service Manual Index Identification Label 29 International Mobile Station Equipment Identity (IMEI) 29 Mechanical Serial Number 29 Removing and Replacing 18 SIM Toolkit™ - Class 2 11 Specifications 8 Troubleshooting 31 USB Connector Port 12 User Interface Menu Structure 14 Vibrator Motor Removing and Replacing 23 Warranty Service Policy 6...
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Index W230/W388/W216/W231 Index-4 May 30, 2008...