HP StoreEver ESL G3 Specification page 16

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Optimized Care- delivers
best performance and
stability through
deployment and proactive
management practices
Standard Care-maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
Basic Care-Minimum
recommended support
Implementation
Remote
Support Tools
For more information
HP Proactive Care 24x7- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized/x86 infrastructure. Plus, 40 credits per year, select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education.
HP Proactive Care 24x7- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized/x86 infrastructure. Plus, 40 credits per year select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education.
Support Plus 24-For a higher return on your server and storage investment, HP Support Plus 24 provides
integrated hardware and software support services designed specifically for your technology. Available
24x7, this 3-year combined reactive support option delivers onsite hardware support and over-the-phone
software support around-the-clock. Leverage the full strength of HP Technology Services - customers can
trust the services professionals at HP to work collaboratively with them, putting our strategic and
technical know-how to work across their entire infrastructure.
Plus, 10 credits per year, select from an extensive menu of consultancy and technical services, such as
onsite firmware upgrades, health checks, assessments, and education
Installation: Installation and start up service for ESL: This comprehensive service provides for the
implementation of HP Storage ESL (Enterprise Storage Library).
Datasheet - http://athp.hp.com/portal/go/5981-7355
HP Insight Remote Support-: Available at no additional cost to all warranty, HP Care Pack Service and
service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring,
diagnosis and problem resolution.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-4676ENW.pdf
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
www.hp.com/go/lookuptool
DA - 14074 Worldwide — Version 16 — November 1, 2013
HP StoreEver ESL G3 Tape Libraries
Page 16