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Dodge Caliber Warranty Information Booklet

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  • Page 2 IMPORTANT This booklet contains Chrysler Motors LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
  • Page 3 WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 7 Yr/ 8 Yr/ 12,000 24,000 36,000 50,000 Unlmtd 50,000 100,000 70,000 100,000 80,000 Lifetime Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels...

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Your Legal Rights Under 3.3 Maintenance Costs Not Covered..19 These Limited Warranties ....4 3.4 Racing Not Covered .
  • Page 5 TABLE OF CONTENTS Emission Warranties Required by Law How to Deal with Warranty Problems 5.1 Federal Emission Warranty ....25 7.1 Steps to Take ......40 5.2 Emission Performance Warranty .

  • Page 6: Your Legal Rights Under These Limited Warranties

    LEGAL RIGHTS Some states do not allow limitations on how long an 1. Your Legal Rights Under implied warranty lasts, so the above limitations may not These Limited Warranties apply to you. The warranties contained in this booklet are the only 1.1 Incidental and Consequential express warranties that Chrysler Motors LLC ("Chrysler") Damages Not Covered...

  • Page 7: What's Covered Under Chrysler Motors Llc's Warranties

    WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES 2. What's Covered Under preparation. There is no list of covered parts since the Chrysler Motors LLC's only exception are tires. You pay nothing for these Warranties repairs. These warranty repairs or adjustments — including all parts and labor connected with them —...
  • Page 8 The Basic Limited Warranty covers the cost of towing Chrysler company vehicle. your vehicle to the nearest Chrysler, Dodge or Jeep dealer if your vehicle can’t be driven because a covered part has failed. If you choose to go to...
  • Page 9 WHAT'S COVERED UNDER CHRYSLER MOTOR LLC'S WARRANTIES F. When It Ends G. Registration and Operation Requirements The Basic Limited Warranty lasts for 36 months from the The Basic Limited Warranty covers your vehicle date it begins or for 36,000 miles on the odometer, only if: whichever occurs first.

  • Page 10: Corrosion Warranty

    WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES H. If Your Vehicle Leaves the United States 2.2 Corrosion Warranty (We Include U.S. Possessions and Territories as Part of the United States for Warranty A. Who Is Covered? Purposes): You are covered if you are a purchaser for use of EXCEPT WHERE SPECIFICALLY REQUIRED the vehicle.

  • Page 11: Restraint System Limited Warranty

    WHAT'S COVERED UNDER CHRYSLER MOTOR LLC'S WARRANTIES 2.3 Restraint System Limited Warranty C. How Long It Lasts (Vehicles sold and registered in the The Corrosion Warranty starts when your Basic State of Kansas only) Limited Warranty begins under 2.1(E). For vehicles sold and registered in the State of This warranty has two time-and-mileage limits: Kansas, seatbelts and related seatbelt components are warranted against defects in workmanship and...

  • Page 12: Powertrain Limited Warranty

    WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES 2.4 Lifetime Powertrain Limited and materials. There is no coverage for towing Warranty in the event of disablement. A. Who Is Covered? C. When It Begins You are covered by the Lifetime Powertrain The Lifetime Powertrain Limited Warranty begins Limited Warranty if you are the first registered at the end of the Basic Limited Warranty.
  • Page 13 WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES Front Wheel Drive: transaxle case and all Gasoline Engine: cylinder block and all internal parts; cylinder head assemblies; timing case, timing internal parts; axle shaft assemblies; constant chain, timing belt, gears and sprockets; vibration velocity joints and boots;...
  • Page 14 Limited Warranty must have a powertrain inspec- internal parts; axle shafts; axle shaft bearings; tion performed by an authorized Chrysler, Dodge, or drive shafts assemblies (front and rear); drive shaft Jeep dealer once every 5 years. This inspection will be center bearings;...
  • Page 15 WHAT'S COVERED UNDER CHRYSLER MOTORS LLC'S WARRANTIES H. Other Provisions of This Powertrain Limited Warranty All other terms of the New Vehicle Limited Warranty including the Section 1 (Your Rights Under These Limited Warranties) and Section 3 (What's Not Covered) apply to this Powertrain Limited Warranty.
  • Page 16 Powertrain Limited Warranty Inspection Powertrain Limited Warranty Inspection Five Year Inspection Interval Ten Year Inspection Interval Powertrain inspected Powertrain inspected _________________ _____________ _________________ _____________ Odometer Reading Date Odometer Reading Date ____________ _____________ ____________ _____________ Repair Order # Dealer Code Repair Order # Dealer Code _____________________________________________ _____________________________________________...
  • Page 17 Powertrain Limited Warranty Inspection Powertrain Limited Warranty Inspection Fifteen Year Inspection Interval Twenty Year Inspection Interval Powertrain inspected Powertrain inspected _________________ _____________ _________________ _____________ Odometer Reading Date Odometer Reading Date ____________ _____________ ____________ _____________ Repair Order # Dealer Code Repair Order # Dealer Code _____________________________________________ _____________________________________________...
  • Page 18 Powertrain Limited Warranty Inspection Powertrain Limited Warranty Inspection Thirty Year Inspection Interval Twenty Five Year Inspection Interval Powertrain inspected Powertrain inspected _________________ _____________ _________________ _____________ Odometer Reading Date Odometer Reading Date ____________ _____________ ____________ _____________ Repair Order # Dealer Code Repair Order # Dealer Code _____________________________________________...

  • Page 19: What's Not Covered

    (such as a non- • installing accessories — except for genuine Chrysler radio or speed control); and Chrysler / MOPAR accessories installed by an authorized Chrysler, Dodge or Jeep dealer; • using special non-Chrysler materials or additives. • applying rustproofing or other protection...

  • Page 20: Environmental Factors Not Covered

    WHAT'S NOT COVERED 3.2 Environmental Factors Not Covered • changing the vehicle's configuration or dimensions, such as converting the vehicle into Your warranties don’t cover damage caused by a limousine or food service vehicle; or environmental factors such as airborne fallout, bird •...

  • Page 21: Maintenance Costs Not Covered

    WHAT'S NOT COVERED 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing • lubrication; damage caused by poor or improper maintenance. Nor • engine tune-ups; do they cover damage caused by the use of contami- • replacing filters, coolant, spark plugs, bulbs, or fuses (unless those costs result from a covered nated fuels, or by the use of fuels, oils, lubricants, repair);...

  • Page 22: Racing Not Covered

    WHAT'S NOT COVERED 3.4 Racing Not Covered Your warranties don’t cover the costs of repairing • corrosion of special bodies, body conversions, damage or conditions caused by racing, nor do they or equipment that was not on your vehicle when it cover the repair of any defects that are found as the left the manufacturing plant or was not supplied by result of participating in a racing event.

  • Page 23: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered

    WHAT'S NOT COVERED 3.7 Total Loss, Salvage, Junk, or Scrap • use of used parts, even if they were originally Vehicles Not Covered supplied by Chrysler (however, authorized A vehicle has no warranty coverage of any kind if: Chrysler / MOPAR remanufactured parts are covered);...

  • Page 24: Restricted Warranty

    WHAT'S NOT COVERED 3.8 Restricted Warranty Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if the vehicle is abused or neglected, and the abuse or neglect interferes with the proper functioning of the vehicle.

  • Page 25: Other Terms Of Your Warranties

    OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Warranties Examples of the kinds of parts that might be serviced in this way are: 4.1 Exchanged Parts May Be Used in • engine assemblies; Warranty Repairs • transmission assemblies; In the interest of customer satisfaction, •...

  • Page 26: Pre-Delivery Service

    OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer. Such a defect or damage is usually detected and corrected at the factory.

  • Page 27: Emission Warranties Required By Law

    EMISSION WARRANTIES REQUIRED BY LAW 5. Emission Warranties Required • Air system controls; By Law • distributor and its components; • electronic fuel injection system, including 5.1 Federal Emission Warranty injector; • evaporative-emission canister and controls; • exhaust manifold; A. Parts Covered for 2 Years or 24,000 Miles •...
  • Page 28 EMISSION WARRANTIES REQUIRED BY LAW • positive crankcase-ventilation (PCV) valve or calculated from the start date of the Basic Limited orifice; Warranty as set forth in Section 2.1(E). The covered • secondary ignition wires; parts are: • spark plugs; • throttle body; •...

  • Page 29: Emission Performance Warranty

    EMISSION WARRANTIES REQUIRED BY LAW 5.2 Emission Performance Warranty • your vehicle has failed a federally approved state This warranty supplements the federal warranty under or local emissions test; 5.1. It lasts for 2 years or 24,000 miles on the odom- •...

  • Page 30: California Emission Warranty

    EMISSION WARRANTIES REQUIRED BY LAW 5.3 California Emission Warranty Your Warranty Rights and Obligations (Applies Only to Vehicles Certified for Sale and Regis- Your emission control system may include parts such tered in the State of California) as the fuel-injection system, the ignition system, The California Air Resources Board is pleased to explain catalytic converter, and powertrain control module.
  • Page 31 EMISSION WARRANTIES REQUIRED BY LAW MANUFACTURER'S WARRANTY COVERAGE For 7 years or 70,000 miles, whichever first occurs: For 3 years or 50,000 miles, whichever first occurs: 1. If an emission-related part listed in this warranty booklet specially noted with coverage for 7 years or 1.
  • Page 32 -- You are responsible for presenting your vehicle 9480 Telstar Avenue, Suite 4, El Monte, CA 91731. to a Chrysler, Dodge or Jeep dealer as soon as a problem exists. The warranty repairs should be A. Parts and Performance Covered for 3 Years...
  • Page 33 EMISSION WARRANTIES REQUIRED BY LAW 5.3 California Emission Warranty Contd. B. Parts Covered for 8 Years or 80,000 Miles, In addition, if your vehicle fails a smog check Whichever Occurs First inspection, Chrysler will make all necessary repairs (See Federal Emission Warranty 5.1.B). and adjustments to ensure that your vehicle passes •...
  • Page 34 EMISSION WARRANTIES REQUIRED BY LAW D. Parts Covered for 15 Years or 150,000 Miles, Whichever Occurs First For Caliber 2.4L 4-cylinder models certified as a Partial Zero Emission Vehicle (PZEV) that are sold, regis- tered and operated in California, Connecticut, Maine, Massachusetts, New Jersey, New York, Rhode Island or Vermont;...

  • Page 35: How To Get Warranty Service

    United States, your Chrysler warranty still applies. Service A. In the United States (We Include U.S. may be requested at any authorized Chrysler, Dodge Possessions and Territories as Part of or Jeep dealership.
  • Page 36 HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for repairs D. If You Move: which you feel should be covered under your If you move to another country, be sure to contact the warranty, please get a detailed receipt for the work Chrysler Customer Assistance Center (section 7.2) and the done.

  • Page 37: How To Get Tow Service - U.s. Or Canada Only

    HOW TO GET WARRANTY SERVICE 6.2 How To Get Tow Service - U.S. or B. If Unable to Contact 24-Hour Towing Canada Only * Assistance: If you are unable to contact 24-Hour Towing Assis- A. What To Do: tance and you obtain towing services on your own, If your vehicle requires towing due to a defect you may submit your original receipts from the covered under the Basic Limited Warranty, dial toll-...

  • Page 38: Emergency Warranty Repairs

    Chrysler Motors LLC's determination relating to Chrysler, Dodge or Jeep dealer, follow the reimburse- reimbursement are final. Correspondence should be ment procedure in 6.1(C).

  • Page 39: Getting Service Under The California Emission Warranties

    HOW TO GET WARRANTY SERVICE • If possible, bring all service receipts, Performance Warranty, or if you want to report maintenance logs, and records proving that what you think is a violation of these warranties, your vehicle has been properly maintained, you can contact: since you may be required to show them.
  • Page 40 If you need emergency service under this warranty should take the vehicle to any authorized Chrysler, and a Chrysler, Dodge or Jeep dealer is not readily Dodge or Jeep dealer for warranty repairs and give available, you may have your vehicle repaired by a copy of the failed Smog Check test report to the anyone using any brand of repair parts.
  • Page 41 HOW TO GET WARRANTY SERVICE for getting reimbursed for emergency repairs (including Under this warranty, an emergency occurs if a part labor and diagnosis). You will need to get and keep the will not be available within 30 days or if a repair can't replaced parts, as well as the original invoice marked be completed within 30 days.

  • Page 42: How To Deal With Warranty Problems

    HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Step 2: If your dealership still can’t resolve the problem, contact the Chrysler Customer Assistance Problems Center. You’ll find the address in section 7.2. 7.1 Steps to Take B.
  • Page 43 HOW TO DEAL WITH WARRANTY PROBLEMS National Center for Dispute Settlement C. If Your Problem Still Isn’t Resolved For Chrysler Motors LLC Customers Residing in Arkansas, Idaho, Customer Arbitration Process Kentucky and Minnesota ONLY: P.O. Box 560208 (NOTE: This Process is not available for residents Dallas, TX 75356-0208 of other states.) If you can’t resolve your warranty problem after...
  • Page 44 HOW TO DEAL WITH WARRANTY PROBLEMS 5) The date(s) of repair(s) and mileage at the time, 6) settlement. Your case will then be closed. There is no Current mileage, and 7) A description of the action requirement for you to participate in this settlement you expect to resolve your concern.

  • Page 45: Helpful Addresses And Telephone

    HOW TO DEAL WITH WARRANTY PROBLEMS • If any action is required on the part of the dealer laws vary from state to state. If your state law or Chrysler you will be contacted within ten (10) allows, Chrysler requires that you first notify us in writing of any service difficulty that you may have days after the date by which the dealer or Chrysler experienced so that we can have a chance to make...
  • Page 46 HOW TO DEAL WITH WARRANTY PROBLEMS • In the United States: • In Mexico, contact the Customer Relations Chrysler Customer Assistance Center Office for Chrysler, Jeep and Dodge vehicle at: 1240 Prolongacion Paseo de la Reforma Av. P.O. Box 21-8004 Santa Fe, C.P. 05109 Auburn Hills, Michigan 48321-8004 Deleg.

  • Page 47: Optional Service Contract

    OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Motors LLC's or Chrysler Service Contract Com- pany LLC's optional service contracts offer valuable protection against repair costs when these warranties don’t apply. They complement but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components.

  • Page 48: Maintenance

    MAINTENANCE 9. Maintenance For your convenience, Chrysler has prepared 9.1 General Information a Maintenance Log which is included in your It’s your responsibility to properly maintain and Owner's Manual. You should use this Maintenance operate your new vehicle. Follow the instructions Log to keep track of scheduled maintenance, either contained in the General and Scheduled Maintenance by routinely having the repairs entered in your...

  • Page 49: Where To Go For Maintenance

    Chrysler Motors LLC vehicle. Authorized Chrysler, Dodge or Jeep dealers will help ensure that all your service needs are met and that you’re completely satisfied. Chrysler strongly recommends you use genuine Chrysler / MOPAR parts to maintain your vehicle.
  • Page 50 N O T E S N O T E S...
  • Page 51 Original Owner’s Name Second Owner’s Name Street Address Street Address City and State Zip Code City and State Zip Code Date of Second Purchase Mileage at Purchase Vehicle Identification Number Warranty Start Date (In-Service Date) Mileage at Delivery Selling Dealer Code Third Owner’s Name City...

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Caliber 2009

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