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Computer Tracking Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your
Dell™ computer, or you can contact your Dell sales representative for information about this security feature.
NOTE:
Computer tracking software may not be available in certain countries.
NOTE:
If you have computer tracking software and your computer is lost or stolen, you must contact the company that provides the tracking service to
report the missing computer.
If Your Computer Is Lost or Stolen
Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case
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number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain
the name of the investigating officer.
NOTE:
If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement
agency where you live.
If the computer belongs to a company, notify the security office of the company.
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Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone
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number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.
The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls
Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get
the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.
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