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troublEshooting
sections
table of contents
Problem:
i can't connect to the internet wirelessly, but my network name is listed�
Solution:
if the name of your network is listed in the "Available Networks" list, please
follow the steps below to connect wirelessly:
1.
Click on the correct network name in the "Available Networks" list�
2.
if the network has security (encryption) enabled, you will need to
enter the network key� For more information regarding security,
see the section entitled "securing your Wi-Fi Network" in this
User Manual�
3.
Within a few seconds, the tray icon in the lower, left-hand corner of
your screen should turn green, indicating a successful connection to
the network�
g Wireless router
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Problem:
i can't connect to the internet wirelessly, and my network name is
not listed�
Solution:
if the correct network name is not listed under "Available Networks" in the
wireless configuration utility, please attempt the following troubleshooting
steps:
1.
Temporarily move your computer, if possible, five to 10 feet away
from the router� Close the wireless configuration utility, and reopen
it� if the correct network name now appears under "Available
Networks", you may have a range or interference problem� Please
see the suggestions discussed in the section titled "Placement of
your router for Optimal Performance" in this User Manual�
2.
Using a computer that is connected to the router through a network
cable (as opposed to wirelessly), ensure that "Broadcast ssiD" is
enabled� This setting is found on the router's wireless "Channel and
ssiD" configuration page�
if you are still unable to access the internet after completing these steps,
please contact Belkin Technical support�
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