Lenovo ThinkPad X100E Service And Troubleshooting Manual
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Lenovo ThinkPad X100E Service And Troubleshooting Manual

Lenovo ThinkPad X100E Service And Troubleshooting Manual

Lenovo laptop service and troubleshooting guide
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ThinkPad X100e
Service and Troubleshooting Guide

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Summary of Contents for Lenovo ThinkPad X100E

  • Page 1 ThinkPad X100e Service and Troubleshooting Guide...
  • Page 2 First Edition (October 2009) © Copyright Lenovo 2009. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 3: Table Of Contents

    Appendix C. Notices. . 19 Notices. . 19 Chapter 1. Finding information Export classification notice . . 20 Lenovo ThinkVantage Toolbox (Lenovo System Electronic emissions notices . . 20 Toolbox). Federal Communications Commission Frequently asked questions . (FCC) Declaration of Conformity .
  • Page 4 ThinkPad X100e Service and Troubleshooting Guide...

  • Page 5: Important Safety Information

    Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase ® agreement or the Lenovo Limited Warranty. For more information, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site.

  • Page 6: Safety Guidelines

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 7: Batteries

    In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.

  • Page 8: Rechargeable Battery Notice

    Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty.

  • Page 9: Lithium Coin Cell Battery Notice

    Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 10: Electrical Current Safety Information

    The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. Save these instructions. ThinkPad X100e Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Finding Information

    Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)” on page 3. To start this program, do as follows: For Windows 7: 1. Click Start. 2. Move the pointer to Control Panel, to System and Security, to Lenovo’s System Health and Diagnostics, and then to Lenovo ThinkVantage Toolbox. For Windows XP: 1.
  • Page 12 ThinkPad X100e Service and Troubleshooting Guide...

  • Page 13: Chapter 2. Solving Computer Problems

    To start this program, do as follows: For Windows 7: 1. Click Start. 2. Move the pointer to Control Panel, to System and Security, to Lenovo’s System Health and Diagnostics, and then to Lenovo ThinkVantage Toolbox. For Windows XP: 1.

  • Page 14: Diagnosing Problems Using Pc-Doctor From The Rescue And Recovery Workspace

    Enter. The Rescue and Recovery workspace opens. 3. Click Launch advanced Rescue and Recovery. 4. Click Diagnose hardware. For more information about PC-Doctor, see the Help for the program. ThinkPad X100e Service and Troubleshooting Guide...

  • Page 15: Chapter 3. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad Notebooks, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad Notebooks, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 16 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 17: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 18 (Cantonese, English, and Mandarin) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-011-1029 (Spanish) Croatia 0800-0426 Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Denmark 7010-5150 (Warranty service and support) (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador 1-800-426911 (Spanish) Egypt +202-35362525 ThinkPad X100e Service and Troubleshooting Guide...
  • Page 19 Country or Region Telephone Number El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 0180 5 - 00 46 18 (German) Greece +30-210-680-1700 Guatemala...
  • Page 20 Russia Moscow: +7 (495) 258 6300 Toll free: 8 800 200 6300 (Russian) Singapore 800 6011 343 (Local number only) +603 8315 6856 (DID) (English) Slovakia +421-2-4954-5555 Slovenia +386-1-200-50-60 (Slovenian) Spain 91-714-7983 0901-100-000 (Spanish) ThinkPad X100e Service and Troubleshooting Guide...
  • Page 21 Country or Region Telephone Number Sri Lanka +9411 2493547 +9411 2493548 (English) Sweden 077-117-1040 (Warranty service and support) (Swedish) Switzerland 0800-55-54-54 (Warranty service and support) (German, French, and Italian) Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-060-066 (Local number only) 66 2273 4088 +603 8315 6857 (DID) (Thai and English) Trinidad...
  • Page 22 ThinkPad X100e Service and Troubleshooting Guide...

  • Page 23: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide .

  • Page 24: Types Of Warranty Service

    An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs.

  • Page 25: Suplemento De Garantía Para México

    Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.
  • Page 26 Tel. +86-512-57367888 Quanta Shanghai Manufacture City (China/Shanghai) No.68, Sanzhuang Rd., Songjiang Export Processing Zone Shanghai, China Marketed by: Lenovo Mexico S de RL de CV Av. Santa Fe 505, Piso 15 Col. Cruz Manca Cuajimalpa, México, DF CP 05349 Tel: 55-5000-8500...

  • Page 27: Appendix B. Customer Replaceable Units (Crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and Lenovo Internet Support site, http:// www.lenovo.com/CRUs, provide instructions for replacing self-service and optional-service CRUs.
  • Page 28 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.

  • Page 29: Appendix C. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 30: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 31: Industry Canada Class B Emission Compliance Statement

    Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the...

  • Page 32: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 33: Eu Weee Statements

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Taiwan recycle statement ENERGY STAR model information...
  • Page 34 For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has...

  • Page 35: Notice For Safety And Warranty Information

    8. Click OK. Notice for Safety and Warranty information The latest Safety and Warranty Guide has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site.
  • Page 36 ThinkPad X100e Service and Troubleshooting Guide...

  • Page 37: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: ® Lenovo ® Rescue and Recovery ® ThinkPad ® ThinkVantage ® TrackPoint Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 38 ThinkPad X100e Service and Troubleshooting Guide...

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