Support Menu; Software Upgrade; Contact Samsung - Samsung 4 series User Manual

Basic Features

Support Menu

O
m → Support → ENTERE
MENU
Self Diagnosis
Picture Test : Use to check for picture problems. If the
■
problem continues to occur, check the color pattern.
Yes: If the test pattern does not appear or there is
noise in the test pattern, select Yes. There may be a
problem with the TV. Contact Samsung's Call Center for
assistance.
No: If the test pattern is properly displayed, select No.
There may be a problem with your external equipment.
Please check your connections. If the problem persists,
refer to the external device's user manual.
Sound Test : Use the built-in melody sound to check for
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sound problems.
✎
If you hear no sound from the TV's speakers,
before performing the sound test, make sure
Speaker Select is set to TV speaker in the
Sound menu.
✎
The melody will be heard during the test even if
Speaker Select is set to External Speaker or the
sound is muted by pressing the
Yes: If you can hear sound only from one speaker or not
at all during the sound test, select Yes. There may be a
problem with the TV. Contact Samsung's Call Center for
assistance.
No: If you can hear sound from the speakers, select No.
There may be a problem with your external equipment.
Please check your connections. If the problem persists,
refer to the external device's user manual.
Signal Information : (digital channels only) An HD
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channel's reception quality is either perfect or the
channels are unavailable. Adjust your antenna to
increase signal strength.
Troubleshooting : If the TV seems to have a problem,
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refer to this description.
✎
If none of these troubleshooting tips apply, contact
the Samsung customer service center.
20
English

Software Upgrade

Software Upgrade can be performed by downloading the
latest firmware from samsung.com to a USB memory device.
Current Version - the software already installed in the TV.
✎
Installing the Latest Version
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button.
MUTE
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HD Connection Guide
Refer to this information when connecting external devices
to the TV.

Contact Samsung

View this information when your TV does not work properly
or when you want to upgrade the software. You can find
information regarding our call centers and how to download
products and software.
Software is represented as 'Year/Month/Day_Version'.
Software Upgrade
Current Version
By USB
Alternative Software
U Move E Enter R Return
By USB : Insert a USB drive
containing the firmware
upgrade file, downloaded from
www.samsung.com, into the
TV. Please be careful not to
disconnect the power or
remove the USB drive until
upgrades are complete. The TV
will be turned off and on automatically after completing
the firmware upgrade. When software is upgraded,
video and audio settings you have made will return
to their default settings. We advise you to write down
your settings so that you can easily reset them after the
upgrade.
Alternative Software (Not available)
2010/11/29_000334
►
TV Side Panel
USB Drive