Samsung 4 series User Manual page 25

Issues
No Picture, No Video
The TV will not turn on.
The TV turns off automatically.
There is no picture/video.
RF(Cable/Antenna) Connection
The TV is not receiving all channels.
The picture is distorted: macroblock error
small block, dots, pixelization
Others
The picture will not display in full screen.
The remote control does not work.
The cable/set top box remote control
does not turn the TV on or off, or adjust
the volume.
A "Mode Not Supported" message
appears.
There is a plastic smell from the TV.
The TV is tilted to the side.
There are difficulties assembling the stand
base.
The Channel menu is greyed out.
(unavailable)
Your settings are lost after 30 minutes or
every time the TV is turned off.
You have intermittent loss of audio or
video.
You see small particles when you look
closely at the edge of the frame of the TV.
There are recurrent picture/sound issues.
A reaction may occur between the rubber
cushion pads on the base stand and the
top finish of some furniture.
✎
This TFT LCD/LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce.
However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of
the product.
Solutions and Explanations
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to "The remote control does not work" below.
• Ensure the Sleep Timer is set to Off in the Setup menu. (P. 14)
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if
there is no signal.
• Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external devices' (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device's output is HDMI, it should be
connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the
• Make sure the Antenna cable is connected securely.
• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to
Setup - Plug & Play (Initial setup) and wait for all available channels to be stored. (P. 6)
• Verify the Antenna is positioned correctly.
• Compression of video contents may cause picture distortion, especially with fast moving pictures
such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
• Check the supported resolution of the TV, and adjust the external device's output resolution
accordingly. Refer to the resolution settings on page 8 of this manual.
• This smell is normal and will dissipate over time.
• Remove the base stand from the TV and reassemble it.
• Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you
cannot remove the screws from the TV.
• The Channel menu is only available when the TV source is selected.
• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change
the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.
Press the SOURCE button to select TV mode, and go to
setup) → ENTERE. (P. 6)
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
• This is part of the product's design and is not a defect.
• Check and change the signal/source.
• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
SOURCE button on the TV remote.
MENU
MENU → Setup → Plug & Play (Initial
English
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