Samsung SCH-I500 User Manual page 112

Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
programs or reset the device to regain functionality. If your
device is frozen and unresponsive, press and hold [ ] for
8-10 seconds. The device will reboot automatically.
If this does not solve the problem, perform a factory data
reset. In Idle mode, open the application list and select
Settings Privacy Factory data reset
→ →
Erase everything.
→
Calls are being dropped
When you are in areas with weak signals or poor reception,
you may lose your connection to the network. Move to
another area and try again.
112
Troubleshooting
Outgoing calls are not connected
•
Ensure that you have pressed the Dial key.
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone
number you are dialling.
Incoming calls are not connected
Reset phone
→
•
Ensure that your device is turned on.
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the
incoming phone number.
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in
microphone.
•
Ensure that the microphone is close to your mouth.
•
If using a headset, ensure that it is properly connected.