Table of Contents
Advertisement
My cellphone will not charge properly
•
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
•
Make sure charging is carried out under normal conditions (0°C - +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in the
charger
•
Make sure you are using an Alcatel battery and charger in the box
•
When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 76)
•
Try connecting at a later time if the network is overloaded
SIM card error
•
Make sure the SIM card has been correctly inserted (see page 19)
•
Verify with your operator that your SIM card is 3V or 1.8V compatible; the old 5V
SIM cards cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
•
Make sure you have dialled a valid number and press the
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the network is not
overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not barred outgoing calls (see page 41)
Unable to receive incoming calls
•
Make sure your cellphone is switched on and connected to a network (check for
overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls (see page 41)
•
Make sure that you have not barred certain calls
IP3192_799A_UM_Eng_USA_07_101220.indd 85-86
IP3192_799A_UM_Eng_USA_07_101220.indd 85-86
key
85
The caller's name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the
•
Check the network strength
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my directory
•
Make sure that your SIM card directory is not full; delete some files or save the
files in the cellphone directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in
"
numbers
•
Try later if the network is busy
I am unable to send and receive MMS
•
Check your cellphone memory available as it might be full
•
Contact your network operator to check service availability and check MMS
parameters (see page 31)
•
Verify the server center number or your MMS profile with your operator
•
The server center may be swamped; try again later
The
icon is displayed on my standby screen
•
You have saved too many short messages on your SIM card; delete some of them
or archive them in the cellphone memory
key
"
86
2010-12-20 13:47:31
2010-12-20 13:47:31
My
Advertisement
Table of Contents
