Alcatel One Touch 282 User Manual page 29

My phone cannot switch on
• Check the battery contacts, remove and reinstall your
battery, then turn your phone on
• Check the battery power level, charge for at least 20
minutes
• If it still does not work, please use User Data Format to reset
the phone
My phone is frozen or has not responded for several
minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset
the phone
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My phone turns off by itself
• Check that your keypad is locked when you are not using
your phone, and make sure power off key is not accidentally
touched while unlocking keypad.
• Check the battery charge level
• If it still does not work, please use User Data Format to reset
the phone
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger
key from the box
• Make sure your battery is inserted properly and clean the
battery contact if it's dirty. It must be inserted before plugging
in the charger
• Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
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