Service; Before Calling For Service; If Service Is Required; Replacement Parts - U-Line 2000 SERIES Use And Care Manual

9 Service

Before Calling for Service

If you think your U-Line product is malfunctioning, read the
OPERATION section of this guide to understand clearly the
function of the control.
If the problem persists, read the NORMAL OPERATING
SOUNDS and TROUBLESHOOTING GUIDE section of this guide
to help you quickly identify common problems, and possible causes
and remedies. Most often, this will resolve the problem without
the need to call for service.

If Service is Required

If you do not understand a troubleshooting remedy, or your
product needs service, contact U-Line Corporation directly.
Contact information appears on the rear cover of this guide.
When you call, you will need your product Model and Serial
Numbers. This information can be recorded inside the front cover
of this guide. It also appears on the Model and Serial number plate
located on the upper right or rear wall of the interior of your
product.

Replacement Parts

When you need replacement parts, always request genuine U-Line
replacements. U-Line designs and engineers products using
components that work efficiently, and provide superior service life
and performance. The use of aftermarket parts or components
may affect the safety, operation, performance or durability of your
product, and may also void its warranty.

Normal Operating Sounds

All models incorporate rigid foam insulated cabinets to provide
high thermal efficiency and maximum sound reduction for its
internal working components. Despite this technology, your model
may make sounds that are unfamiliar.
Normal operating sounds may be more noticeable because of the
unit's environment. Hard surfaces such as cabinets, wood, vinyl or
tiled floors and paneled walls have a tendency to reflect normal
appliance operating noises.
Listed below are common refrigeration components with brief
description of the normal operating sounds they make. NOTE:
Your product may not contain all the components listed.
• Compressor: The compressor makes a hum or pulsing sound
that may be heard when it operates.
• Evaporator: Refrigerant flowing through an evaporator may
sound like boiling liquid.
• Condenser Fan: Air moving through a condenser may be heard.
• Automatic Defrost Drain Pan: Water may be heard dripping or
running into the drain pan when the unit is in the defrost cycle.

Troubleshooting Guide

ELECTROCUTION HAZARD. Never attempt to repair or
perform maintenance on the unit until disconnecting the
main electrical power.
Troubleshooting - What to check when problems occur:
Problem Possible Cause and Remedy
Digital Display Ensure power is connected to the unit.
and Light Do
If the unit is cooling, it may be in Blackout mode. (See
Not Work.
OPERATION)
Interior Light The light bulb may be defective.(See MAINTENACE)
Does Not
If the unit is cooling it may be in Blackout mode. (See
Illuminate.
OPERATION)
Light Remains For glass door models, press the light icon and close
on When Door the door.(See OPERATION)
is Closed.
Check light actuator under door.
Unit Develops Frost on the rear wall is normal and will melt during
Frost on each off cycle.
Internal
If there is excessive build-up of 1/4" or more,
Surfaces.
manually defrost the unit.
Ensure the door is closing and sealing properly.
High ambient temperature and excessive humidity
can also produce frost.
Unit Develops The unit is exposed to excessive humidity, moisture
Condensation will dissipate as humidity levels increase.
on External
surfaces
Digital Display Ensure the unit is not in 'Showroom Mode'. Press and
Functions, But hold the COOLER icon and simultaneously within five
Unit Does Not seconds press the LIGHT icon three times to change
Cool. the display as needed.
Digital Display E3 indicates the door may be opened too long,
Shows ER or E ensure the door is closing properly. For other error
Followed By a codes contact U-Line Customer Service.
Number.
Digital Display A factory test mode may be enabled. Adjust the
Shows 1-16 or temperature to 99 and press the LIGHT icon.(See
99 OPERATION)
Product is Product in contact with the rear wall may freeze,
Freezing. ensure no product is touching the rear wall.
Adjust the temperature to a warmer set-point. (See
OPERATION)
Product is Not Air temperature does not indicate product
Cold Enough. temperature. See OPERATION - Checking Product
Temperature.
Adjust the temperate to a cooler set-point. (See
OPERATION)
Ensure unit is not located in excessive ambient
temperatures or in direct sunlight.
Ensure the door is closing and sealing properly.
Ensure the interior light has not remained on too
long.
Ensure nothing is blocking the front grille, found at
the bottom of the unit.
Ensure the condenser coil is clean and free of any dirt
or lint build-up.
U-Line Service
DANGER
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