Printing Received Faxes; Sending Faxes - Brother MFC-J430W Basic User's Manual

Printing Received Faxes

Difficulty
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
Received colour fax prints only in
black and white.
Left and Right margins are cut off or
a single page is printed on two
pages.
Telephone Line or Connections
Difficulty
Dialling does not work.
(No dial tone)
The machine does not answer
when called.

Sending Faxes

Difficulty
Cannot send a fax.
Transmission Verification Report
says "RESULT:ERROR".
Poor fax send quality.
72
Suggestions
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
problem is with the sending machine. Try receiving from another fax machine.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges uu page 53.)
Turn on Auto Reduction. (uuAdvanced User's Guide: Printing a reduced
incoming fax)
Suggestions
Make sure the machine is plugged in and turned on.
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (uuQuick Setup Guide)
Lift the external telephone's handset and listen for a dial tone. If there is no dial
tone, ask your telephone company to check the line and/or socket.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode uu page 28.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket on the machine.
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(uuAdvanced User's Guide: Reports)
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get "RESULT:ERROR" on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP).
(See Telephone line interference / VoIP uu page 76.)
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass uu page 56.)