Support; System Overview - Axis P5544 PTZ User Manual

AXIS P5544 PTZ Dome Network Camera
System Options
1. Open PTZ Calibration from System Options > Maintenance.
2. Use the rotate buttons to adjust the image orientation.
3. Select an object inside the small circle and click on an easily identifiable point on that object.
4. Click on the same point on the same object in the normal mode image.
5. Repeat steps 3 and 4 until PTZ calibration is finished.
Note
For an accurate calibration, it is important to click on the same point in steps 3 and 4 above. For example, if the object is a
car and you clicked on the right headlight in step 3, make sure to click on the same headlight in step 4.

Support

Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See also Troubleshooting, on page 52.

System Overview

To get an overview of the Axis product's status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product's
Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should
always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log
level can be used when sending emails.
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