Axis 206 User Manual page 28

AXIS 206 - Troubleshooting
28
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping
The camera is located on a different
subnet
The IP address is being used by
another device
Possible IP address conflict with
another device on the same subnet
The camera cannot be accessed from a browser
The IP address has been changed by
DHCP
Other networking problems
Camera is accessible locally, but not externally
Broadband router configuration
Firewall protection
Default routers required
The Power indicator is not constantly lit
Faulty power adapter
The Status and Network indicator LEDs are flashing red rapidly
Firmware failure
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged
No image displayed on web page
Problem with AMC.
(Internet Explorer only)
Try the installation again. The IP address must be set within two minutes after power has
been applied to the camera. Ensure the Ping length is set to 408. See the Installation
Guide.
If the IP address intended for the camera and the IP address of your computer are located
on different subnets, you will not be able to set the IP address. Contact your network
administrator to obtain an appropriate IP address.
Disconnect the camera from the network. Run the Ping command. (In a Command/DOS
window, type ping and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that
the IP address may already be in use by another device on your network. You must obtain a
new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use with
your camera. In this case, check all cabling and reinstall the unit.
The static IP address in the camera is used before the DHCP server sets a a dynamic
address. This means that if the same default static IP address is also used by another
device, there may be problems accessing the camera. To avoid this, set the static IP address
to 0.0.0.0.
1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set
the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping
commands.
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main
network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network set-
tings. Return the unit to the main network. The unit will now have a dynamic IP address,
but will notify you if the address changes.
Test the network cable by connecting it to another network device, then Ping that device
from your workstation. See the instructions above.
To configure your broadband router to allow incoming data traffic to the camera: Enable
the NAT-traversal feature which will attempt to automatically configure the router to
allow access to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Check the Internet firewall with your system administrator.
Check if you need to configure the default router settings.
Check that you are using the correct power supply. See the technical specifications.
Contact your Axis dealer.
See the Emergency Recovery Procedure above.
To enable the updating of video images in Microsoft Internet Explorer, set your browser to
allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is
installed on your workstation.