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System Administrator
Use of this Manual
This manual covers the installation and administration of Avaya's Compact Contact Center (CCC) at
software Level 5.0+. on the following communications platforms:
•
IP Office operating Software Level 2.0+
This guide is intended for use by installers and administrators who are familiar with the relevant
communications platform and have successfully completed the appropriate training courses.
Ensure that you have read and understood this Manual before beginning installation.
About this Manual
This manual is designed for the CCC System Administrator and provides the information necessary to
access, configure and administer the CCC system.
This manual contains information on:
•
CCC User Access - see page 9.
•
Delta Server - see page 10.
•
Database Server Supervisor - see page 37.
•
Administering the Database - see page 63.
•
Reporting Admin Console - see page 33.
Page 6
40DHB0002USDU Issue 2b (1st February 2005)
System Administrator
Compact Contact Center V5
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