Intercept; Phantom Dn; Music On Hold - Toshiba Strata CIX Programming Manual

Application implementation

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Intercept

If UCD is assigned as the intercept position, the call terminates to UCD agent according to the

hunting rule even if the agent is not logged in.

If the phantom DN is assigned to the UCD group, Login/Logout and DND are controlled by the

owner of the phantom DN. When the owner logs in, the call can be terminated at phantom DN. If

this DN appears on multiple phones, it will ring all phones. However, if no owner is assigned to the

phantom DN, the call cannot be terminated at the phantom DN.

If a UCD call is camped on to the overflow destination, the caller hears MOH programmed for the

overflow destination. When a UCD call is in the UCD queue, the caller hears MOH programmed

for the CCO group.

Strata CTX Application Implementation Vol 3

10/07

Uniform Call Distribution

Interaction with Other Features

4-7

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