Activation Dongle Problems - Sony Emma User Manual

Emma User Guide
Problem
When you connect a
powered off phone a file
manager is shown and
the phone is powered
on.

Activation Dongle Problems

What to do if you have problems using the USB Activation dongle.
Problem
Activation fails, network
problems.
Activation fails, dongle
problems.
Activation fails, and you
have had more than
one dongle connected
to the computer.
1. For Windows XP/Vista/7, click
2. Type mmc. Press Enter.
3. In Microsoft Management Console, click
menu.
4. In the Add/Remove Snap-in window, click
5. In the Add Standalone Snap-in window, choose
6. In the Certificates snap-in window, choose
7. In the Add Standalone Snap-in window, click
8. In the Add/Remove Snap-in window, click
9. Under Console Root in the Microsoft Management Console, choose
Certificates - Current User > Personal > Certificate
10. This will display the list of dongles that your computer is aware of.
11. Right click on the dongle(s) that you want to remove and choose
Possible cause
The phone was not
powered off, it was
powered on and had
entered file share mode,
or you did not press
and hold the C-button
(or equivalent).
Possible cause
Firewall, proxy.
No dongle, no dongle
driver, no Middleware.
Even if a dongle is
removed, Windows
keeps information about
it. This causes the
program to sometimes
choose a removed
dongle rather than the
one plugged in.
. For Windows 8 goto start screen.
Start > Run
File > Add/Remove Snap-in
.
Add
Certificates
My user account
Close
.
OK
Solution
Disconnect the phone.
Remove and reinsert
the phone battery.
Connect the phone
to the connector
holding the C-button (or
equivalent).
Solution
Go to https://
cssemla.extranet.sonyericsson.com/.
You should be asked
to enter the Dongle
PIN code. A test page
should appear. If you
need specific SSL
proxy settings, click
Tools > Preferences in
the Main menu.
If there was no
problems with the
network but you are
still not prompted with
a PIN, make sure that
you have installed
the Dongle driver and
Middleware.
Restart your computer
or follow the steps
below.
in the
and click .
Add
and click
Finish
.
.
.
Delete
30
.