Contacting Technical Support; Rma Policy - Apricorn EZ Upgrade User Manual

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Contacting Technical Support

Apricorn provides the following helpful resources for you:

1. EZ Upgrade User's Guide and Quick Start Guide

2. Apricorn's Website (http://www.apricorn.com)

This gives you the ability to check for up-to-date information.

3. E-mail us at support@apricorn.com.

4. Or call the Technical Support Department at 1-800-458-5448.

Apricorn's Technical Support Specialists are available from 8:00 a.m.

to 5:00 p.m., Pacific Standard Time from Monday through Friday.

An RMA (Return Merchandise Authorization) tracking number must be issued

by Apricorn. If you need to return or replace your upgrade kit, Apricorn

requires that you perform the following steps:

1. Find your original receipt.

2. Simply call Apricorn's technical support department with your upgrade kit

part number and a description of the problem(s) you are experiencing.

3. If the Apricorn representative finds cause for a return, they will issue an

RMA number. Please write this number down.

4. Fill out an RMA authorization form with your package. The RMA form is

available on-line at http://www.apricorn.com/support/rma.php.

5. Please send the prepaid package including RMA form and receipt to the

following address, make sure the RMA# is written on the exterior of the

package:

Apricorn

RMA#: __________

12191 Kirkham Road

Poway, CA 92064

The purchaser shall be responsible for any loss or damage to the returned

product until it is received by Apricorn. Purchaser should consider obtaining

insurance with respect to shipping the product.

www.apricorn.com

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