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Error Symptom
CD/DVD-ROM drive cannot load or eject
when the system is turned on and its eject
button is pressed and held.
CD/DVD-ROM drive does not read and there
are no messages are displayed.
CD/DVD-ROM drive can play audio CD but
no sound output.
Real-time clock is inaccurate.
Audio software program invokes but no sound
comes from speakers.
Modem ring cannot wake up system from
suspend mode.
Data/fax modem software program invokes
but cannot receive/send data/fax
Fax/voice modem software program invokes
but has no sound output. (Data files are
received normally; voice from modem cannot
be produced, but system sound feature works
normally.)
Video memory test failed.
Video adapter failed.
Display problem:
- Incorrect colors
No high intensity
Missing, broken, or incorrect characters
Blank monitor(dark)
Blank monitor(bright)
Distorted image
Unreadable monitor
Other monitor problems
Display changing colors.
Chapter 4
Disconnect all cables from CD/DVD-ROM drive except power
cable, then press eject button to try to unload the disk.
CD/DVD-ROM drive power.
CD/DVD-ROM drive
CD may have dirt or foreign material on it. Check with a known
good disc.
Ensure the CD/DVD-ROM driver is installed properly.
CD/DVD-ROM drive.
Ensure the headphone jack of the CD/DVD-ROM has an output.
Turn up the sound volume.
Speaker power/connection/cable.
CD/DVD-ROM drive.
Real-Time Clock
Ensure the information in the Date and Time of BIOS Setup is
set correctly.
RTC battery.
System board
Audio
Speaker power/connection/cable.
Modem
Ensure the Modem Ring Indicator in BIOS Setup or Power
Management is set to Enabled.
If PCI modem card is used, reinsert the modem card to PCI slot
firmly or replace modem card.
If ISA modem card is used, ensure the modem ring-in cable from
the modem card to system board is connected properly.
In Win 98, ensure the telephone application is configured correctly
for your modem and set to receive messages and/or fax.
Ensure the modem card is installed properly.
Ensure the modem voice-in cable from modem adapter card to
system board
Video and Monitor
Remove all non-factory-installed cards.
Load default settings (if screen is readable).
System board
Monitor signal connection/cable.
Monitor
Video adapter card
System board
Monitor signal connection/cable
Monitor
System board
Action/FRU
55
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