Maintaining Your System; Troubleshooting - RocketFish ROCKETBOOST RF-RBWHP01 User Manual

Maintaining your system

Use a soft cloth dampened with a weak solution of mild detergent
and water. Dry the device immediately afterwards with a clean cloth.
Do not use abrasive cloth, thinners, alcohol, or other chemical
solvents, because they may damage the finish or remove the panel
lettering.
Cautions:
• Do not block the ventilation openings.
• If the power cord is damaged, it must be repaired by a qualified
technician.

Troubleshooting

Check this list for a possible solution before calling for service.
Problem
My Rocketboost
devices will not pair
or join.
My Rocketboost
Wireless
Headphones are
not working at all
(i.e., will not turn
on using power
button, no indicator
lights lighting).
Solution
• Make sure there is only one hub device in the Rocketboost network. The
existing hub device is the one with the green power indicator. Make sure all
other sender and sender/receiver devices are set to DISABLE HUB or
DISABLE STATUS if necessary.
• Make sure the devices are in range of the hub. The unobstructed operating
range of most Rocketboost networks is 150 feet (45 meters). The
unobstructed operating range for the Rocketboost Wireless Headphones is
115 feet (35 meters).
• Make sure that the AC adapter is connected to the docking station.
• Make sure that the headphone batteries are installed correctly.
• Make sure the headphone batteries are charged.
• Make sure that the headphone charging contacts and the docking station
charging pins make contact. You might have to rock them back and forth to
make a good connection. The docking station charging indicator turns red
to indicate the headphones are charging.
• Try power cycling the device by unplugging it and plugging it back in.
• Try plugging the device into a different outlet.
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