Troubleshooting - RocketFish ROCKETBOOST RF-RBREC User Manual

Troubleshooting

Check this information for a possible solution before calling for
assistance.
General troubleshooting
• Every Rocketboost network must contain only one hub device, which
helps other Rocketboost devices join the network.
• You can turn any Rocketboost wireless sender or wireless
sender/receiver into a hub by using the HUB STATUS or HUB ENABLE
switch on the back of the device. The network can only have one hub.
• The hub device must have power for the audio network to operate.
The hub can be in standby (power-saving mode), but must remain
plugged in.
• The existing hub device will be the device with the green power
indicator.
• The unobstructed operating range of a Rocketboost network is 150 feet
(45 meters).
• Each network must contain both a wireless sender device and a wireless
receiver device. Do you have both a wireless sender and a wireless
receiver device?
Problem
No communication between the
Rocketboost wireless sender and
wireless receiver devices.
No sound
Solution
• Make sure that the power indicators of the Rocketboost wireless sender and wireless
receiver devices are lit solidly. If the indicators are blinking, see "Establishing
communication" on page 17.
• If the pairing process is failing, make sure that only one of your Rocketboost devices has
the Hub switch enabled. Note that the hub device will be the only device with the
green power indicator. Non-hub devices have a blue power indicator.
• Check the volume level of the wireless speaker or audio sources connected to the
wireless sender.
• Make sure that all of the audio cables are connected correctly.
• Make sure that the power indicators of the Rocketboost wireless sender and wireless
receiver devices are lit solidly. If the indicators are blinking, see "Establishing
communication" on page 17.
• Make sure the audio source connected to your wireless sender is On.
• Make sure the wireless sender or wireless receiver devices are not Muted. The Source
indicator light on the wireless receiver blinks when the device is muted.
RF-RBREC 23