Troubleshooting - ION DUO DECK Quick Start Manual

TROUBLESHOOTING

Refer to the following troubleshooting scenarios if you experience difficulty recording your vinyl to your computer.
PROBLEM
I am not hearing any
audio when I am
recording.
I am experiencing poor
sound quality.
When recording into my
computer on Windows
Vista, my recordings are
mono instead of stereo.
My music is playing at a
strange pitch.
BEFORE RETURNING THE PRODUCT, please contact ION Audio or your retailer for
technical support. Contact information can be found in the Safety Instruction Booklet
included with this product.
CAUSE
Needle is not on the
record.
Turntable not powered.
Cartridge connection is not
secure.
Vinyl record is dirty or
scratched.
Recording input properties
in Vista not set to "stereo".
Incorrect speed selected
on the turntable.
SOLUTION
Place the needle on the record.
Make sure that the turntable is connected to a
computer that is powered on.
Cartridge must be securely connected to the tonearm
whenever you are using the turntable.
Try dusting off and gently wiping the surface of the
record before playing it.
In Vista, you may need to manually specify "stereo"
for the recording input.
Go to Start Control Panel
View). Then, click on the Recording tab and
highlight the Microphone input (USB Audio Codec).
Click on Properties to bring up the input settings.
Next, click on the Advanced tab and select "2
channel, 16 bit, 44100 Hz (CD quality)" in the Default
Format pull-down menu. Lastly, click Apply to
accept the settings.
Make sure that you are playing your records at the
speed they were intended to be played. Select
between the different speeds (33 or 45 RPM).
4
Sound (in Classic