Table of Contents
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Table of Contents
Related Manuals for Pitney Bowes N500 series
Summary of Contents for Pitney Bowes N500 series
- Page 1 Operating Guide Electronic Postal Scale N500 series - UK Model N521 & N521P...
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Page 2: Table Of Contents
HAPTER NTRODUCTION Offers a brief description of the scale and keypad, covers safety precautions, cabling, specifications, and help information. About Your Scale ..............2 Sleep Mode ..................2 Safety Precautions ..............2 Mains Electrical Connection ............2 Scale & Keypad Identification ..........3 Connecting Wires, Cables, &... -
Page 3: About Your Scale
PROM and fit a new one to instantly update your scale. If the scale is linked to a Pitney Bowes electronic postage meter, it can automatically set the postage value and control the accounts set up on the postage meter. -
Page 4: Scale & Keypad Identification
N500 User Guide & K CALE EYPAD DENTIFICATION Model/Serial Number Plate Weighing Platform (Under Platform) Level Rate PROM Indicator (Under Platform) Display Scroll Keys Colour Keys Alpha- numeric Keys Decimal Point Adjustable Feet (4) Enter C/CE Zero Key (re-zeroes Menu Selection Keys Category/Carrier, scale) Scale &... -
Page 5: Connecting Wires, Cables, & Meter
HAPTER NTRODUCTION Your scale should already have been installed, either by yourself or by a ONNECTING Pitney Bowes engineer. This section has been included to assist you if a , & IRES ABLES lead comes loose or you relocate the system. -
Page 6: Specifications
+10C to +40°C Weighing specifications: Capacity: Increment: Compliance: Pitney Bowes certifies that the N500 complies with the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC. The product was tested in a typical configuration. If you require assistance during the installation process, call our ETTING 0990 13 47 00. - Page 7 1: I HAPTER NTRODUCTION...
- Page 8 HAPTER SING CALE This Chapter describes the process of weighing a mailpiece and calculating postage. It also provides information on special scale features and meter interface. The Keyboard ............... 8 Menu Selection Keys ..............8 Category/Carrier Keys ............... 9 Scroll Keys ..................9 Alpha-numeric &...
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Page 9: The Keyboard
2: U HAPTER SING CALE This section is intended to familiarise you with the keyboard. Full EYBOARD details of all key functions will be covered later in this guide as they are used to operate the scale. The keyboard is grouped into the following areas:- Note: •... -
Page 10: Category/Carrier Keys
N500 User Guide These keys are either one-touch Category keys or Carrier keys. Pressing Category/Carrier Keys a Category key will act as a short cut to select the Category in one easy step. Pressing a Carrier key will list all available Categories for the Carrier selected, then press the relevant Menu Selection key to choose the Category you want. -
Page 11: Using The Scale
2: U HAPTER SING CALE The following assumes you or a Pitney Bowes engineer have completed SING THE CALE the installation instructions included with your scale. If not, please do so now. Ensure that before you start using your scale, you check that the scale has been levelled correctly (see page 26). -
Page 12: Choosing A Category
N500 User Guide 1. Place an item of mail onto the Choosing a Category Select Category scale platform; its weight will - Royal Mail Note: If your scale be displayed together with the - Parcelforce is connected to a Select Category prompt. meter with 2. -
Page 13: Choosing Fees
2: U HAPTER SING CALE You can continue entering the name of the country or, if necessary, Choosing a Category use the Scroll keys to locate the country you want. Then select it (continued) using the appropriate Menu Selection key. The scale will determine Note: The number which zone the country falls into automatically. -
Page 14: Manually Adding A Value
C/CE key twice to clear the Category and return to ready mode. Then manually add the value as described above. If your N500 is linked to a Pitney Bowes electronic Using the Scale with postage meter, you can set the meter to the postage... -
Page 15: Using The Weight Hold Feature
2: U HAPTER SING CALE The weight hold feature is useful when weighing large envelopes that SING THE block the display. This feature retains the weight reading for a brief time after you remove an item from the scale. It allows you to continue EIGHT selecting categories and fees even though the item is no longer on the EATURE... -
Page 16: Currency Breakdown
N500 User Guide This function allows you to generate multiple tapes to equal a postage Currency Breakdown amount greater than the printing capacity of the attached meter. For example, if your meter has a maximum printing capacity of £99.99 and the item you are weighing requires £110 of postage: 1. -
Page 17: Using 'Scale Functions Feature
2: U HAPTER SING CALE The scale has a number of special ‘S SING CALE features that help you process mail Scale Functions ’ quickly and efficiently. These UNCTIONS - Fee Recall features are explained below and are - Weight Hold EATURE - Manual Weight Entry accessed by pressing the Scale... -
Page 18: Parts Count
N500 User Guide This function allows you to obtain a count of items based on a sample Parts Count of a known quantity of those items. Depending on the shape and quantity of the parts you are weighing, you may need to place them in a Note: All like Items container. -
Page 19: Meter Functions
2: U HAPTER SING CALE If the scale is linked to a Pitney ETER UNCTIONS Bowes postage meter, you can Meter Functions Note: The postage access certain meter functions direct - Funds meter must be from the scale. These features are - Account Status connected and explained below and are accessed by... -
Page 20: Changing Setup Options
- Supervisor Setup - Service Setup Service Setup is accessible only by Pitney Bowes Customer Service Representatives. User Options are set to either on or off. They concern information you User Options can retain from mailpiece to mailpiece. The options are defined below. -
Page 21: Supervisor Options
2: U HAPTER SING CALE Certain options are password-protected for supervisory control. Supervisor Options You can access these options by pressing the Setup key and selecting Supervisor Setup. At the Enter Password prompt: 1. Enter the supervisor password, M G R, on the colour-coded and alphanumeric keys from left to right as shown. - Page 22 HAPTER ROUBLESHOOTING Clearing Error Messages ..........22 Diagnosing Problems ............22...
- Page 23 2. Press C/CE a second time to return to the beginning of the transaction. If the error does not clear, call the Pitney Bowes CARELINE at 0990 12 13 14 for help. You may be able to diagnose and correct problems yourself by referring IAGNOSING to the symptoms vs.
- Page 24 N500 User Guide Probable Symptom Cause Recommendation Blank screen. A. Sleep mode. Touch the weight platform. B. PROM not firmly Reinstall/replace PROM. in slot. C. No power. Check power supply is firmly connected at each end. Remove plug from wall outlet, wait 10 seconds;...
- Page 25 3: T HAPTER ROUBLESHOOTING...
- Page 26 HAPTER AINTAINING CALE Includes cleaning instructions and how to install rate PROMs. Cleaning .................. 26 Levelling .................. 26 Postage Rate (PROM) Change ........... 26 Fitting the PROM ................27 Service ..................28...
- Page 27 If not, or if you do not have a Maintenance Contract, you will need to order a new PROM from Pitney Bowes at each rate change. The PROM is located in a slot under the weighing platform.
- Page 28 7. Make sure the scale is level after fitting the PROM. If necessary, re- level the scale by turning its feet until the bubble in the level indicator is centred. 8. Return the old PROM to Pitney Bowes following the instructions received with the new PROM.
- Page 29 CALE Pitney Bowes provides service throughout the UK. ERVICE Should you require service or assistance call the Pitney Bowes CARELINE on 0990 12 13 14 A service maintenance contract is available to keep your system in top operating condition at nominal cost. Contact Pitney Bowes for full...
- Page 30 FOR SERVICE AND SUPPLIES: The Pinnacles, Harlow, Essex, CM19 5BD Form No. N572001 REV B (11-02) © Pitney Bowes Limited, 2002 Printed in U.S.A.