Troubleshooting - Whirlpool duet WFW9400SW00 Use & Care Manual

3. Run the washer through the Normal/Casual cycle with 1/2 the
manufacturer's recommended amount of HE detergent for a
medium-size load, to clean the washer and remove the
antifreeze, if used.
To transport the washer:
1. If washer will be moved during freezing weather, put in
1 qt (1 L) of R.V.-type antifreeze in the drum. Run washer on a
Drain/Spin cycle.
2. Unplug the power cord.
3. Disconnect the drain hose from the drain system and attach
to rear panel clips.
4. Shut off both water faucets.
5. Disconnect the water inlet hoses from faucets, then drain the
hoses and clip them to the rear panel of the washer.
IMPORTANT: Call for service. Do not reuse transport bolts.
Washer must be transported in the upright position. To avoid
suspension and structural damage to your washer, it must be
properly set up for relocation by a certified technician.
Reinstalling the washer
1. Follow the "Installation Instructions" to locate, level and
connect the washer.
2. Run the washer through the Normal/Casual cycle with 1/2the
manufacturer's recommended amount of HE detergent for a
medium-size load, to clean the washer and remove the
antifreeze, if used.
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service call...
Washer displaying code message and tone sounds
"F20" (Water Inlet Problem--no water or insufficient
water supply)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Are water faucets completely turned on?
Are screens at inlet hose connection to washer clogged?
Are water inlet hoses kinked?
Are water inlet hoses frozen?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
• "F21"(Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle. Unplug
washer or disconnect power.
Check the following:
Is the drain hose kinked?
Is the drain hose frozen?
Is the drain hose clogged?
Is the drain hose more than 96" (2.4 m) above the floor?
Plug in washer or reconnect power. Re-select cycle and press
START. If the problem remains, call for service.
"SUD" (Suds Routine)
When excessive suds are detected, a suds routine
automatically starts. This routine removes extra suds and
assures proper rinsing of your garments. "SUD" is displayed
during rinsing and at the end of the cycle to inform you that
Suds Routine was activated. Use only HE (High Efficiency)
detergents.
• "F22" (Front door lock)
Select PAUSE/CANCELtwice to cancel the cycle.
Check the following:
Is the washer door firmly shut?
The door must be completely closed for the washer to
operate. The door may look closed, but may not be latched.
Open the door and close firmly.
Were you washing a large load?
Before you close the washer door, check for laundry items
sticking out beyond the door opening. Leave enough space
in the washer to allow the clothes to tumble freely. An
overloaded basket may keep the door from shutting
completely. Reduce your load size if needed.
Press POWER and select START.
"F" codes other than F20, F21 or F22
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN/SPIN if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
for service.
Washer won't start
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is the washer door firmly closed?
Has a cycle been selected, but START has not been selected
and held for 1 second?
Was the door open after completion of last cycle?
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