Customerserviceinformation - Troy-Bilt 12097 Owner's Manual

CUSTOMERSERVICEINFORMATION
OwnerRegistrationCard
Pleasefill out and mail the enclosed owner
registration card. The purpose of this card is
to register each unit at the factory so that we
can provide you with warranty benefits and in-
formational bulletins.
Warranty Service
The warranty statement is included in the unit's literature
package.
Model/Serial Numbers
A Model/Serial Numbers decal is located on the handlebar.
For ready reference, record these numbers in the spaces
below.
Date of Purchase:
Model Number:
Serial Number:
AuthorizedDealer Information
If you purchased your unit from an authorized dealer, record
the dealer's address and phone number below for ready
reference:
DealerName:
Address:
Phone:
IMPORTANT:
Left and right sides of the unit are determined by standing
behindthe unit, in the operator'sposition, and facing in the
directionof forward travel.
NOTICE:
We reserve the right to changespecifications,add im-
provements or discontinuethe manufactureof any of our
equipment without noticeor obligation to purchasers of our
equipment.
CustomerService and Technical Service
If you havequestions or problems with the
unit, contact your localdealer or the factory.
(When calling or writing, provide the
Model/Serial Numbers of the unit.)
ReplacementParts
Factoryspecified replacement parts are
availablefrom your authorized dealer or di-
rectly from the factory. When ordering
parts, be sure to provide the following:
• Model/Serial Numbers of the unit.
• Part number of the part needed.
• Part Description.
• Quantity needed.
NOTE:All replacementparts must conform
to our rigid quality specifications. Although
some replacement parts we provide may vary slightly in
shape, color or texture from the original parts, any variations
will not affect the fit or performance of these parts on your
unit.
EngineService and Repair
Forengine service or repair, contact your
nearest authorized engine dealer (look in the _,,,
Yellow Pagesunder "Engines-Gasoline").
The engine is warranted by the engine man-
ufacturer. Any unauthorized work performed
on the engine during the warranty period
may void this warranty. For complete de-
tails on the engine warranty, refer to the
engine owner manual.
We urge using only genuine replacement parts, which
meet all the latest requirements. Replacement parts
manufacturedby otherscouldpresentsafety hazards,even
though they may fit on the unit.
For customerassistance,contactyour nearest authorizeddealer or:
GARDEN WAY INCORPORATED • 1 GardenWay • Troy, NewYork 12180
CustomerService:1-800-437-8686 • Technical Service:1-800-520-5520 • PartsService:1-800-648-6776
• FAX:(518) 233-4622 • WEBSITE: w ww.troybilt.com
Outside the United States and Canada:
Customer Service:(518) 233-4807 • Technical Service:(518) 233-4808 • PartsService: (518) 233-4806 • FAX(518) 233-4622
1905613 (12/00) Printed in U,S,A, © 2000 Garden Way Incorporated