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TECHNICAL SUPPORT
The Saitek Website
If you have access to an Internet connection, many of your technical queries may be answered
with a simple visit to the Saitek Website at:
http://www.saitek.com
The technical support area will provide you with all the information you need to get the most out
of your gamepad, solve any problems you might have and provide you with the latest game
configurations.
The site also contains regularly updated material including information about:
• Current and forthcoming products
• Links to useful sites
• Driver upgrades
• Game configuration
Contacting Saitek
If you do not have access to the Internet, or if the Website cannot answer your question, you will
need to contact your local Saitek Technical Team.
However, before contacting Technical Support, here are a few tips
to help us to help you:
• Make sure you have followed all the steps shown in this manual
• Check that the gamepad is correctly connected to your computer
• Confirm that your PC is functioning normally
At Saitek, we aim to offer a comprehensive and thorough technical support to all of our users.
So, before you call, follow the guidelines below to ensure that you have all of the information
necessary for us to help you.
Know the problem - make sure that you are clear about the problem
1
you are having and can describe events that made it happen
Check the Trouble-shooting guide – double-check that your problem is not
2
covered in the Trouble-shooting section of this manual.
Know your hardware - if it is possible, make sure you have the following
3
information to hand:
• The make and model of the computer you are using
• The motherboard you are using
• The version of the game you are playing
• The make and model of your sound card
Be ready - if possible, please try and ring whilst sitting at the computer
4
with all the relevant information and hardware to hand. If you are having
a problem with a particular game, make sure that you have that game
loaded.
Be patient - we try our best to deal with queries as fast as we can.
5
At times it may be necessary to refer queries on to our specialist staff.
Please be patient!
To contact your local Saitek Technical Support Centre, look up the relevant address on the
separate Technical Support Center sheet that comes packaged with this product.
ENGLISH
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