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HAVING PROBLEMS? WE'RE HERE TO HELP!
The Saitek Website
Did you know that nearly all the products that are returned to
us as "faulty" are not faulty at all—they have just not been
installed properly? Therefore, if you experience any difficulty
with this product, please visit our website (www.saitek.com),
which has been designed to help you get the best perfor-
mance from your Saitek product. The comprehensive techni-
cal support area will provide you with the information you
need to get the most out of your controller and solve any problems you might have, as well as
providing you with the latest game configurations. Our website also contains regularly updated
material, including information about current and forthcoming products, the latest driver up-
grades and game profiles, and links to other useful sites.
Saitek Technical Support Centers
If you still have problems, or if you don't have access to the Internet, Saitek also offers advice
and support via teams of product specialists around the world. To find your local Saitek Techni-
cal Support Center, please look up the relevant details on the separate Technical Support
Center sheet that was packaged with this product. Before contacting Technical Support, here
are a few tips to help us in assisting you:
• Make sure you have followed all the steps shown in this manual.
• Check that the controller is correctly connected to your computer.
• Confirm that your PC is functioning normally.
Before you call, please also follow the guidelines below:
1. Know the problem: Make sure that you are clear about the problem you are having and
you can describe the events that led up to it.
2. Know your hardware: Have the following information at hand, if possible:
• The make and model of the computer you are using.
• The name and version of the game you were using when you started having problems.
• The make and model of your computer's motherboard.
• The make and model of your computer's sound card.
3. Be ready: If possible, please try and call while sitting at your computer, with all the
relevant information and hardware at hand. If you are having a problem with a particular
game or application, make sure that you have it loaded.
4. Be patient: We try our best to deal with customer queries as quickly as possible. At
times, however, it may be necessary to refer some of your questions on to our specialist
staff. Please be patient!
www.saitek.com
For extensive technical support
options and help
with common prob-
lems, as well as
updated product in-
formation and links
to other related sites, be sure to
take a look at our website!
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