Toshiba SD-5970SU Owner's Manual page 58

Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptom
No power.
The DVD video player turned
off by itself.
No picture or abnormal color
(pinkish, greenish, etc.).
Dotted lines or green lines in
HDMI mode.
Only portion of the picture is
displayed in HDMI mode.
No sound.
The playback picture has
occasional distortion.
Brightness or picture is
unstable or noises are
present in the pictures.
Cause
• The power plug is disconnected
• The automatic power off function turned the
unit off.
• The TV is not set to receive DVD signal
output.
• The video/HDMI cable is not connected
securely.
• Video switch not set to correct position.
• Mismatch setting between TV and this unit.
• Wrong connection.
• HDMI mode was off accidentally.
• TV does not support the selected picture
resolution.
• The equipment connected with the audio
cable is not set to receive DVD signal output.
• The audio/HDMI cable is not connected
securely.
• The audio receiver or TV is turned off.
• The setting of output sound format is incorrect.
• In HDMI mode, Digital Out is not set to PCM
• The disc is dirty.
• It is in fast forward or fast reverse playback.
• The effect of copy protection.
• The effect of multi video output connections.
The DVD video player does • No disc is inserted.
not start playback. • An unplayable disc is inserted.
• The disc is placed upside down.
• The disc is not placed within the guide.
• The disc is dirty.
• The parental lock function is set.
Playback does not follow the • It is in the mode of repeat playback, memory
course of the disc's program, playback, etc.
Buttons do not work. • Power supply fluctuations or other
abnormalities such as static electricity may
interrupt correct operations.
Correction
• Connect the power plug securely into the
wall outlet.
• Press the PLAY button,
18-20
26
10
26
26
9
50,55
Page
18
27
• Select the appropriate video input mode on
the TV so the picture from the DVD video 26
player appears on the TV screen.
• Connect the video cable securely into the 18-20
appropriate jacks.
• Select correct video mode, ANALOG or HDMI. 20
• Select the correct Video Output setting. 54
• Check the connection. 18-20
• Select HDMI mode through the ANALOG/
20
HDMI switch on the front panel.
• Press HDMI button to select another picture 20
resolution.
• Select the correct input mode of the audio
receiver so you can listen to the sound from 26
the DVD video player.
• Connect the audio cable securely into the 18-23
appropriate jacks.
• Turn on the equipment connected with the 26
audio cable.
• Select the proper audio setting. 41,50,55
• Change Digital Out to PCM 55
• Eject the disc and clean it. 9
• Sometimes a small amount of picture distortion
may appear. This is not a malfunction.
• Connect the DVD video player directly to
the TV. Avoid connecting the DVD video 18
player to a VCR or TV/VCR combination.
• Connect only the cable for the output mode
that you want to use.
• Insert a disc.
• Insert a playable disc. (Check the disc type
and color system.)
• Place the disc with the playback side down.
• Placethe disccorrectlyinsidethe guideon the disc tray.
• Clean the disc.
• Cancel the parental lock function or change
the parental lock level.
• These operations may prevent a proper
progress of the contents.
• Press and hold the ON/STANDBY button on
the front panel for more than about 3 seconds.
The DVD video player turns off. Press the
button again to turn it on. If the buttons still do
not work, disconnect the power plug and insert
it into the wall outlet again.
• Point the remote control at the remote
sensor of the DVD video player.
• Operate the remote control within about
7m.
• Replace the batteries with new ones.
62
• The remote control is not pointed at the 15
The remote control does not remote sensor of the DVD video player.
work properly. • The remote control is too far from the DVD 15
video player.
• The batteries in the remote control are exhausted. 15