Troubleshooting - Samsung PN50C7000 User Manual

Other Information
if the TV seems to have a problem, first try this list of possible problems and solutions, if none of these troubleshooting tips
apply, visit "www.samsung,com," then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
Poor pbture Eirst ef all, please perform the Picture Test and confirm that yourW is pr"oper!ydbplaying the tfist image.
(go to MENU - Support - Self Diagnosis. Picture Test) (p. 28)
If the test image is properly displayed, the poor picture may be caused by the source or signak
TtqeTV image does not look as good as it • If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel lineup.
• Antenna connection: Try HD stations after performing Auto program.
Many HD channeb are up scabd from SD (Standard Definition) contents.
• Adjust the Cabb/Sat box video output resolution to 1080i or 72%.
Ttqepicture is distorted: macro block error, • Compression of video contents may cause picture distortion, especially in fast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal level carscause picture distortion. Ttqisis not a TV problem.
• Mobile phones used close to the TV (cca up to lm) may cause noise in picture on analog and digital
T_
Color is wrong or missing. • If you're using Component connection, make sure tlqecomponent cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
Ttqereis poor color or brightness. • Adjust the Picture options in the TV menu ( go to Picture mode / Color / Brightness / Sharpness)
(p. 16).
• Adiust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution -
Energy Saving)(p. 16)
• Try resetting tlqepicture to view the default picture settings (go to MENU - Picture - Picture Reset)
(p. 22)
Ttqereis a dotted line on the edge of the • if the picture size is set to Screen Fit, change it to 16:9 (p. 18).
screen. • Change cabb/satellite box resolution.
The picture is black and white. • If you are using an AV composite input, connect the video cabb (yellow)to the Green jack of
component input 1 on tile T_
Wtqen changing channels, tlqe picture • If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until
freezes or is distorted or delayed, the cable box reboots. It may take up to 20 minutes.
• Set the output resolution of tile cable box to 1080i or 72%.
3D
The 3D Active Glasses may not work • If there is a problem, keep other electronic devices as far away as possible from the 3D Active
properly if there is any other 3D product Glasses.
or electronic devices turned on near the
glasses or T_
You may notice a small amount of screen • If so, dim the light or turn the lamp off.
flickering when watching 3D images in
poor light conditions (from a strobe light,
etc.), or under a fluorescent lamp (50Hz
60Hz) or 3 wavelength lamp.
The ideal viewing distance should be three • We recommend sitting with viewer's eyes on a level with the screen.
times or more the height of the screen.
If you leave 3D glasses on, battery lifespan • Turn off 3D glasses while not using them.
is shortened.
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