Troubleshooting - Samsung PN58C7000 User Manual

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips
apply, visit "www.samsung,com," then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
Poor picture Firstof all, please perform the Picture Test and confirm that your TV is properly displaying the test image.
(goto MENU 4 Support" Self Diagnosis - Picture Test) (p. 28)
If the test image is properly displayed, the poor picture may be caused by the source or signal.
Tile TV image does not look as good as it • Ifyou have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or
did in the store. Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Antenna connection: Try HD stations after performing Auto program.
Many HD channels are up scaled from SD (Standard Definition)contents.
• Adjust the Cable/Sat box video output resolution to 1080i or 720p.
Tile picture is distorted: macro block error, • Compression of video contents may cause picture distortion, especially in fast moving pictures such
small block, dots, pixelization, as sports and action movies.
• Low signal level cars cause picture distortion. This is not a TV problem.
• Mobile phones used close to the TV (cca up to lm) may cause noise in picture on analog and digital
T_
Color is wrong or missing. • Ifyou're using Component connection, make sure tile component cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
Ttlere is poor color or brightness. • Adjust the Picture options in the TV menu ( go to Picture mode / Color / Brightness / Sharpness)
(p. 16).
• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution - Energy
Saving) (p. 16)
• Try resetting tile picture to view the default picture settings (go to MENU - Picture - Picture Beset)
(p. 22)
Ttlere is a dotted line on the edge of the • Ifthe picture size is set to Screen Fit, change it to 16:9 (p. 18).
screen. * Change cable/satellite box resolution.
The picture is black and white. _ if you are using an AV composite input, connect the video caUe (yellow)to the Greenjack of
component input 1 on tile T_
When changing channels, tile picture • Ifconnected with a cable box, please try to reset the cable box. Reconnect tile AC cord and wait until
freezes or is distorted or delayed, tile cable box reboots. Itmay take up to 20 minutes.
• Set the output resolution of tile cable box to 1080i or 720p.
Sound Problem Firstof all, please perform the Sound Test to Confirm that your TVaudio is properly operating.
(goto MENU _ Support _- Self Diagnosis - Sound Test) (p. 28)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or tlqesound is too low • Please check tlqevolume of tlqedevice (Cable/Sat Box, DVD, Blu-ray etc) connected to your T_
at maximum volume.
Ttqe picture is good but there is no sound.
Ttqespeakers are making an inappropriate
noise.
• Set the Speaker Select option to TV Speaker in the Sound menu (p. 23).
• Ifyou are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the T_
• Ifyou are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your _.
• Ifyou are using a DVI to HDMI cable, a separate audio cable is required.
• Ifyour TV has a headphone jack, make sure there is nothing plugged into it.
• Reboot the connected device by reconnecting the device's power cable.
• Check cable connections. Make sure a video cable is not connected to an audio input.
• For antenna or Cable connections, check the signal strength. Low signal level may cause sound
distortion.
• Perform the Sound Test as explained above.
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