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Troubleshooting
If the player does not work properly, please check the following points
Problem symptoms
Can not turn on
Machine Death
Can not play
Unable to upload / download
files or cant find the sign of risk
on the computer
Can’'t record
Garbled text
Not properly working
after upgrade
Possible Cause
Please check the power of the unit. Connect the power
adapter and check again, if the adapter is connected
and still cannot turn on, please contact us.
Please switch the power to OFF, and then reboot your
unit again.
Please check if the unit is fully charged
Make sure the volume is not set to 0 and there are no
problem with the headphones connection, Make sure
the headphones are Clean.
Corrupted music files may lead to some noise, or
cannot be played, ensure the files are saved properly.
Please format the player with the computer
Confirm the computer and Player is connected
probably. Confirm whether the memory storage is full.
Confirm whether the USB cable is damaged
Please check whether there is enough space for the
memory.
Please check the power of the machine
Make sure you select the correct language
Please turn-off, and then re-boot.
Please re-upgrade under Windows XP.
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