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FARGO electronics DTC300 Service Manual

Card printer
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Table of Contents

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Download this manual See also: User Manual
DTC400/DTC300/DTC300M Card Printer
Service Manual (Rev. 1.3)
Part Number: L000533

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Table of Contents
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Summary of Contents for FARGO electronics DTC300

  • Page 1 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Part Number: L000533...
  • Page 2 RESTRICTED USE ONLY DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3), property of Fargo Electronics, Incorporated Copyright 2003, 2004, 2005, 2006 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement”...

  • Page 3: Table Of Contents

    Safety Messages (review carefully)______________________________________________________ 1-2 DTC400/DTC300/DTC300M Card Printer Overview _______________________________________ 1-3 Reviewing the DTC400/DTC300/DTC300M Block Diagram _______________________________ 1-3 Reviewing the DTC400/DTC300/DTC300M Sequence of Operations ________________________ 1-4 Reviewing the DTC400/DTC300/DTC300M Boot up Sequence_____________________________ 1-7 Section 2: Specifications ____________________________________________________ 2-1 Table of Contents ___________________________________________________________________ 2-1...
  • Page 4 Running the Magnetic Self Test (HiCo Only) __________________________________________ 5-56 Section 6: Printer Adjustments _______________________________________________ 6-1 Table of Contents ___________________________________________________________________ 6-1 Safety Messages (review carefully)______________________________________________________ 6-4 Safety Messages (review carefully)______________________________________________________ 6-5 DTC400/DTC300 Print Driver Options __________________________________________________ 6-6 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.
  • Page 5 RESTRICTED USE ONLY Reviewing DTC400, DTC300 and DTC300M Printer Drivers ______________________________ 6-6 Reviewing DTC400 Printer Drivers ___________________________________________________ 6-6 Reviewing DTC300 Printer Driver____________________________________________________ 6-7 Reviewing DTC300M Printer Drivers _________________________________________________ 6-8 Using the Card tab (DTC400/DTC300/DTC300M) _________________________________________ 6-9 Adjusting the Card Size Option ______________________________________________________ 6-9...
  • Page 6 Reviewing the Track Data Note _____________________________________________________ 6-62 Reviewing the ASCII Code and Character Table ________________________________________ 6-63 Using the Overlay / Print Area tab (DTC400/DTC300/DTC300M) ____________________________ 6-64 Enabling the Frontside and Backside options___________________________________________ 6-65 Enabling the Frontside option (Overlay / Print Area)_____________________________________ 6-66...
  • Page 7 Replacing the Printhead Access Cover (D900029) ______________________________________ 8-35 Replacing the Magnetic Module Door (D900107) _______________________________________ 8-37 Replacing the Top Cover Assembly (includes Print Circuit Board)__________________________ 8-39 Replacing the Front Cover (D900072-03 DTC300M, D900072-02 DTC300, D900072-01 DTC400)8-42 Plate Removal _____________________________________________________________________ 8-44 Replacing the Baseplate (D900000) __________________________________________________ 8-44...
  • Page 8 Reviewing Example No. 1: Serial Number 80453289____________________________________ 13-2 Reviewing Example No. 2: Serial Number A1280224 ___________________________________ 13-2 Section 14: Reviewing the Spare Parts List ____________________________________ 14-1 Reviewing the DTC400/DTC300/DTC300M Spare Parts List _____________________________ 14-1 Section 15: Glossary of Terms ______________________________________________ 15-1 Section 16: Index_________________________________________________________ 16-1 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev.

  • Page 9: Section 1: Introduction

    Section 1: Introduction How to use the manual The DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) is, in fact, the troubleshooting and service manual for the entire card Printer. The manual is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms.

  • Page 10: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 11: Dtc400/Dtc300/Dtc300M Card Printer Overview

    Reviewing the DTC400/DTC300/DTC300M Block Diagram Motors Card Feed Print Stepper Ribbon Drive Print Headlift Ribbon Rewind Motor DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Sensors Card Feed Ribbon Sensor Ribbon Encoder Headlift Sensor Printhead Thermistor Ribbon LED SNR RFID Antenna Fargo Electronics, Inc.

  • Page 12: Reviewing The Dtc400/Dtc300/Dtc300M Sequence Of Operations

    If Ribbon type does not match, the media light will begin flashing. The Card Input Motor and Print Stepper Motor engage. The Card Feed Sensor detects leading edge of card and disengages the card input Motor. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...
  • Page 13 RESTRICTED USE ONLY Reviewing the DTC400/DTC300/DTC300M Sequence of Operations (continued) Step Process Step Process The Print Ribbon Drive engages. The Print Ribbon Sensor looks for the color transition from Yellow to Magenta. Print Ribbon Encoder detects number of revolutions required to use an entire color panel.
  • Page 14 RESTRICTED USE ONLY Reviewing the DTC400/DTC300/DTC300M Sequence of Operations (continued) Step Process The Card Feed Stepper Motor engages to queue card for magnetic encoding. The Encoding data is written to the card. The Magnetic Encoder verifies while the Stepper reverses the card.

  • Page 15: Reviewing The Dtc400/Dtc300/Dtc300M Boot Up Sequence

    Reviewing the DTC400/DTC300/DTC300M Boot up Sequence Step Process On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen.

  • Page 16: Section 2: Specifications

    The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3). Table of Contents Section 2: Specifications __________________________________________________ 2-1...

  • Page 17: Regulatory Compliances

    The Card Printer has been tested and complies with EN 60950- 1:2001 and bears the UL-GS mark. License Number: 1176 The Card Printer is listed under UL IEC 60950-1 (2001) INFORMATION TECHNOLOGY EQUIPMENT. File Number: E145118, Volume 1, Section 22 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 18: Agency Listings

    • 2 of 5 • UPC-A • EAN 13 • PDF-417 2D barcode and other symbologies (available via Windows Driver) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...

  • Page 19: Technical Specifications (Continued)

    RESTRICTED USE ONLY Technical Specifications (continued) Type Description Card Input 100 cards (30 mil) Hopper Capacity DTC400/DTC300: Up to 16.7 million (DTC300M): Monochrome Colors Dimensions See the Size and Weight information in this same table. Humidity 20% to 80% non-condensing • Interface LEDs •...
  • Page 20 F=Flourescent **Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer. Print speeds do not include encoding time or the time needed for the PC to process the image.

  • Page 21: Visual Security Solutions (Specifications)

    Visual Security Card Stock - Tolerances • Tolerance of base foil placement will equal +/- .010" from the nearest edges of the card • Tolerance of layered foil will equal +/- .010" DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 22: Verimarktm - Application Specifications

    Outside edge placement of Foil impression options on card will be 0.4 cm from edge of card. • HoloMarkTM foil placement options will be at all four corners of card located 0.4 cm from edge of card. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 23: Functional Specifications

    This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The Card Printer will print from any IBM-PC® or compatible running Windows® 98SE, Me, Windows 2000 or Windows XP.

  • Page 24: Printer Components: Front Cover To Usb Port

    Printer for the next print job.) If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.

  • Page 25: Printer Components: Print Ribbons

    Ribbon panels found on each Ribbon. This letter code is as follows: = Dye-Sublimation Yellow Panel = Dye-Sublimation Magenta Panel = Dye-Sublimation Cyan Panel = Resin Black Panel = Clear Protective Overlay Panel = Ultra Violet Flourenscing Panel DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 2-10...

  • Page 26: Printer Components: Resin-Only Print Ribbons

    ID cards. (provides 1,000 prints) Metallic Resin Metallic resin Ribbons are available for printing resin images with a unique metallic sheen. (provides 500 prints) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 2-11...

  • Page 27: Printer Components: Dye-Sublimation Print Ribbons

    RESTRICTED USE ONLY Printer Components: Dye-Sublimation Print Ribbons Note that the Printer requires both specialized and authorized Print Ribbons in order to print and function properly. Step Procedure Do not run the cards with a contaminated, dull or uneven surface through the Printer.

  • Page 28: Printer Components: Dye-Sublimation/Resin Print Ribbons

    The designation of colored Ribbon by the Panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Flourescent (F), Black (K), Overlay (O), (used for backside, black only printing). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 2-13...

  • Page 29: Printer Components: Blank Cards

    The Card Printer accepts standard CR-80 sized and 20 mil. cards (3.370"L x 2.125"W / 85.6mmL x 54mmW) with a thickness of 30 mil (.030"/.762mm). Card The Printer will print onto any card with a clean, level and polished PVC Design surface.

  • Page 30: Printer Module: Flipper Table Module Assembly (D900200)

    • See the Front and Back radio buttons in the (DTC400/DTC300) section. • See the DTC400/DTC300/DTC300M Card Printer Service Manual for the replacement procedures for this Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) procedures. Using the Device Options tab Using the Overlay / Print Area tab section.

  • Page 31: Section 3: Secure Print Security Suite

    SecureMark Media raises the level of customer security and convenience. SecureMark Media is used together with the Printer Security CD to convert a generic Fargo Printer to a SecureMark Printer. After this conversion, the Printer will only accept Integrator specific SecureMark media (Ribbon).

  • Page 32: Print Security Suite - Main Window

    (5) applications. Caution: Be sure and save your work in the Printer Security Suite. By selecting Save All on the File dropdown menu, you can save your work on all active applications.

  • Page 33: Section 4: Setup And Installation Procedures

    RESTRICTED USE ONLY Section 4: Setup and Installation Procedures The following guide will walk you through the installation of the DTC400/DTC300/DTC300M Card Printer Driver. • Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).
  • Page 34 Installing the Printer Driver (continued) ____________________________________________ 4-38 Printing a Test Print Image _________________________________________________________ 4-39 Printing a Test Print Image (continued) _____________________________________________ 4-40 Printer Transport ___________________________________________________________________ 4-41 Moving the Printer to another location ________________________________________________ 4-41 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 35: Printer Setup And Installation

    Place the unit in a location with adequate air circulation to prevent internal heat build up. • Use the Printer's dimensions as a guideline for the minimum clearances to the unit. (Note: Allow for adequate clearance in front of the unit to accommodate the unit with its Covers open.)

  • Page 36: Unpacking And Inspection

    RESTRICTED USE ONLY Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: •...

  • Page 37: Reviewing The Printer (Front View; Cartridge Being Installed)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer (front view; Cartridge being installed) Reviewing the LCD (top-front part of Printer) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 38: Connecting The Printer Power

    Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer. See Display A. Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet.

  • Page 39: Installing The Print Ribbon Cartridge

    RESTRICTED USE ONLY Installing the Print Ribbon Cartridge The Fargo DTC400/DTC300/DTC300M Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every full color Ribbon Cartridge contains a 250 “full color card count” Ribbon and a Card Cleaning Roller. Step...

  • Page 40: Installing The Print Ribbon Cartridge (Continued)

    Raise the front Cover and press the front Cover’s black rubber pad or touch pad to secure it. Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.
  • Page 41 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Display B – Shows direction that Cartridge is inserted in the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 42: Installing Blank Cards Into The Card Hopper

    RESTRICTED USE ONLY Installing Blank Cards into the Card Hopper The Fargo DTC400/DTC300/DTC300M Printer is capable of printing single load cards and multiple feed cards (batch mode). • To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).

  • Page 43: Installing Blank Cards Into The Card Hopper (Continued)

    Installing Blank Cards into the Card Hopper (continued) Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 4-11...
  • Page 44 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Here are the cards ready to insert. Here the Input Hopper Door is closed. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 4-12...

  • Page 45: Lowering The Card Output Hopper

    Lowering the Card Output Hopper Step Procedure The Fargo DTC400/DTC300/DTC300M comes with a Card Output Hopper (to hold cards after they have been printed). Pull the Output Hopper down until it snaps into place. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 46: Flipper Table Module Installation

    Caution: Turn off the Printer and unplug the power cord from the Printer. Remove the Rear Cover (D90066) to the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) procedures. Using the Device Options tab (DTC400/DTC300) Using the Overlay / Print Area tab section.

  • Page 47: Installing The Flipper Table Module Assembly (D900200) (Continued)

    Installing the Flipper Table Module Assembly (D900200) (continued) Step Description Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064) to the Printer, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-15...
  • Page 48 Use the Torx T-10 screwdriver to attach the one (1) front Baseplate mount screws (F000170), as shown below. Attach the Flipper Table Module Cover, as shown below. Connect the USB and Power cables, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-16...

  • Page 49: Dtc400 Card Printer/Encoder Card Flipper Module Upgrade Kit

    Your DTC400 Card Printer/Encoder must have Firmware (Version 2.0.2 or later) and Driver (Version 1.0.1 or later) prior to installing the Card Flipper Module.) Tools Required: • No. 2 Phillips Screwdriver DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-17...

  • Page 50: Installing The Card Flipper Module Upgrade Kit

    Disconnect the Printer’s power supply. Step Procedure Use a No. 2 Phillips screwdriver to remove the screws from Printer’s Rear Cover. (Note: Save these screws for later use in this procedure.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 51: Installing The Card Flipper Module Upgrade Kit (Continued)

    Next slide the other pivot pin out in order to remove the Card Exit Hopper. Step Procedure Use a No. 2 Phillips screwdriver to remove the Printer’s Output Cover mount screws. (Note: Save these screws for later use in this procedure.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.
  • Page 52 Pivot the lower end of the Output Cover in an outward motion to remove the Output Cover. Step Procedure Use a No. 2 Phillips screwdriver to remove the Card Flipper Module Cover. (Note: Save these screws for later use in this procedure.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-20...

  • Page 53: Installing The Card Flipper Module Upgrade Kit (Continued)

    Place the Card Flipper Module next to the Printer. Step Procedure Connect the Card Flipper Module Communication Cable to connection J17 on the Printer’s Main Board. (Note: The Communication Cable is “keyed” to ensure a one-way installation.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-21...

  • Page 54: Installing The Card Flipper Module Upgrade Kit (Continued)

    Step Procedure Attach the Card Flipper Module to the Printer by first sliding the rear mount pin half way into the rear mount pin slot. Next Slide the front mount pin into the front mount pin slot. Once the pins are lined up with the pin slots, push the Card Flipper Module forward to fully engage the mount pins.

  • Page 55: Installing The Card Flipper Module Upgrade Kit (Continued)

    RESTRICTED USE ONLY Installing the Card Flipper Module Upgrade Kit (continued) Step Procedure Secure the front mount pin to the Printer by using one of the two Phillips screws that were removed in Step 4. Step Procedure Secure the Baseplate mount by using the remaining Phillips screw that was removed in Step 4.

  • Page 56: Installing The Card Flipper Module Upgrade Kit (Continued)

    Step Procedure Open the Card Flipper Module Cover’s top lid and attach its upper latch hooks to the Printer’s top cover. Next pivot the Cover down into its final position. Step Procedure Secure the Card Flipper Cover by re-installing the two Phillips screws that were removed in Step 6.

  • Page 57: Installing The Card Flipper Module Upgrade Kit (Continued)

    RESTRICTED USE ONLY Installing the Card Flipper Module Upgrade Kit (continued) Step Procedure Secure the Printer’s Rear Cover by re-installing the two Phillips screws that were removed in Step 2. Step Procedure Connect the Printer’s Power and USB cables. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 58: Printer Driver Installation

    (Note: If the CD does not automatically open, use My Computer or Windows Explorer to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.) Click on the following buttons to install the appropriate Printer Driver and Online User’s Guide, as shown below: •...

  • Page 59: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Wait during the installation. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-27...
  • Page 60 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Next button to continue with the Setup program. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-28...

  • Page 61: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Read the License Agreement. Select the I accept the terms of the license agreement option and click Next to continue. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-29...

  • Page 62: Installing The Printer Driver (Continued)

    Printer Driver Software • Printer Driver User’s Guide • Fargo Diagnostics Utility (Note: Selecting Custom will provide the option to select which components to install.) b. Click Next to continue. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-30...

  • Page 63: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click Install to begin the installation. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-31...

  • Page 64: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Check the appropriate checkbox to select either a single-sided or a dual-sided printer configuration, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-32...

  • Page 65: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Select the port that your Printer is connected to at this time. Click on the OK button and continue with the installation. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 66: Installing The Printer Driver (Continued)

    Installing the Printer Driver (continued) Step Procedure a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-34...

  • Page 67: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Wait while the Driver components are being copied to your PC. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-35...

  • Page 68: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Finish button to complete the Setup, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-36...

  • Page 69: Installing The Printer Driver (Continued)

    Click on the Yes button to exit the installer, as shown below. b. Click on the No button to return to the installer’s main menu to install additional software components. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-37...

  • Page 70: Installing The Printer Driver (Continued)

    RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure You have completed the installation. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 4-38...

  • Page 71: Printing A Test Print Image

    From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP) or > Printers (Windows 98SE, Me and 2000). b. Double click on the DTC400/DTC300/DTC300M Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring up the DTC400/DTC300/DTC300M Printing Preferences window.

  • Page 72: Printing A Test Print Image (Continued)

    RESTRICTED USE ONLY Printing a Test Print Image (continued) Step Procedure This completes the DTC400/DTC300/DTC300M Card Printer/Encoder Installation Guide. For additional help regarding the Test Print and other related items, see the DTC400/DTC300/DTC300M Card Printer/Encoders Service Manual located under Start > Programs > Fargo.

  • Page 73: Printer Transport

    Moving the Printer to another location Step Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 74: Section 5: General Troubleshooting

    Resolving the Blank Output issues (continued) _______________________________________ 5-40 Diagnosing Image Problems __________________________________________________________ 5-41 Resolving the Pixel Failure problems_________________________________________________ 5-41 Resolving the Card Surface Debris problems___________________________________________ 5-42 Resolving the Incorrect Image Darkness problems ______________________________________ 5-43 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.
  • Page 75 Resolving the Poor Image Quality problems ___________________________________________ 5-53 Running the Self Test _______________________________________________________________ 5-54 Running the Standard Self Test Print _________________________________________________ 5-55 Running the Magnetic Self Test (HiCo Only) __________________________________________ 5-56 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 76: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 77: Communications Errors

    Confirm the correct installation of the Flipper Table Module Assembly. a. Reboot the computer. b. Ensure that the Print Both Sides option in the Printer Driver is set correctly. c. Verify the Flipper Table Module Assembly is functioning properly by printing out cards in a test run.

  • Page 78: Resolving The Communication Errors (Continued)

    Procedure Determine the problem with printing from the application. a. Print a self-test from the Printer by holding down the Pause button on power up to ensure that the Printer (itself) is functioning properly. b. Print the Windows test page that is located in the General tab of the Driver.

  • Page 79: Print Process Errors

    Review the following information. • Symptom: Cards will not feed at all. • Printer Error State: Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error •...

  • Page 80: Resolving A Card Not Fed Error (Cards Will Not Feed Off The Hopper) (Continued)

    Remove all cards from the Hopper. b. Press the Card Hopper Load Lever down until the Card Tray locks into place. c. Using the Fargo Diagnostic utility send a test print to the Printer. See the Using the Diagnostic Utility d.
  • Page 81 Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d. Use the Fargo Diagnostic utility to send a test print to the Printer. See the Using the Diagnostic Utility e. If the Card Hopper Feed Motor is not moving, continue to Step 8.

  • Page 82: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time)

    Card Hopper Roller. Printer is out of cards. • Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error • LCD Error Display: Card Not Fed •...

  • Page 83: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time) (Continued)

    The blocked Sensor should read +4.99 vdc. • The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-10...

  • Page 84: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)

    Ribbon. • Printer Error State: The Ribbon tag information is corrupted or incorrect. • LCD Error Display: Ribbon RFID Error • Driver Monitor Error Display: Ribbon RFID Error DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-11...

  • Page 85: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted) (Continued)

    Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, see Resolving the Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) in this section. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-12...

  • Page 86: Resolving A Ribbon Rfid Error (Ribbon Rfid Sensor Is Corrupted)

    Replace the Print Ribbon RFID Sensor. a. Replace the Print Ribbon RFID Sensor. b. Press on the Resume button. c. If the error continues, replace the Printer Main Board. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-13...

  • Page 87: Resolving The Mag Verify Error

    Symptom: The Printer is unable to verify encoded data. • Printer Error State: The Printer is unable to verify encoded data. • LCD Error Display: Mag Verify • Driver Monitor Error Display: Mag Verify DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-14...

  • Page 88: Resolving The Mag Verify Error (Continued)

    Verify the Driver settings if cards are loaded properly. See the Magnetic Encoding tab (DTC400/DTC300/DTC300M) Verify that data is being encoded to the Magnetic Stripe. a. Clear any Error Messages from the LCD by unplugging the Printer and reapplying power. b. Remove the failed card.
  • Page 89 RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 5-16...

  • Page 90: Resolving The No Mag Installed Error

    Review the following information. • Symptom: There is not a Magnetic Encoder installed. • Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer. • LCD Error Display: No Mag Installed •...

  • Page 91: Resolving The No Mag Installed Error (Continued)

    Remove the Magnetic Module cover screw. c. Remove the Magnetic Module cover. d. Verify that the Printer has a Magnetic Module installed. (Note: If the Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module.

  • Page 92: Resolving A Ribbon Sensor Error (Ribbon Miscue)

    Review the following information. • Symptom: The Printer rolls through Ribbon and errors out • Printer Error State: The Printer cannot find the next panel on the Ribbon. • LCD Error Display: Ribbon Miscue • Driver Monitor Error Display: Ribbon Sensor DTC400/DTC300/DTC300M Card Printer Service Manual (Rev.

  • Page 93: Resolving A Ribbon Sensor Error (Ribbon Miscue) (Continued)

    Reboot the Printer by cycling the power. Use the Driver Calibration tab to calibrate the Ribbon Sensor. • If the issue persists, continue to Step 8. Replace the Ribbon Sensor. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-20...

  • Page 94: Resolving A Ribbon Break Jam Error

    Printer Error State: The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder • LCD Error Display: Ribbon BreakJam • Driver Monitor Error Display: Ribbon BreakJam DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-21...

  • Page 95: Resolving A Ribbon Break Jam Error (Continued)

    J-4 Main Board connection and to the Encoder Sensor. a. Press on the Resume button. b. If the issue persists, replace the Encoder Sensor. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Using the Print Top of Form Option Using the Diagnostic Utility tabs procedure.

  • Page 96: Resolving A Ribbon Out Error

    Printer Error State: The Ribbon Sensor has detected the End Of Ribbon mark • LCD Error Display: Ribbon Out • Driver Monitor Error Display: Ribbon Out Replace the Ribbon Cartridge a. Press on the Resume button. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-23...

  • Page 97: Resolving A No Ribbon Installed Error

    Review the following information. • Symptom: Printer errors out as soon as it receives data from PC • Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon • LCD Error Display: No Ribbon •...

  • Page 98: Resolving A No Ribbon Installed Error (Continued)

    If the connections are loose, reattach them. • Press on the Resume button. • If the connections are good or if the issue persists, continue to Step 4. Replace the Ribbon RFID Sensor. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-25...

  • Page 99: Resolving A Invalid Ribbon Error

    Printer. Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC • Printer Error State: The Ribbon installed does not match the Printer model. • LCD Error Display: Invalid Ribbon •...

  • Page 100: Resolving A Invalid Ribbon Error (Continued)

    If the connections are loose, reattach • Press on the Resume button.. • If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-27...

  • Page 101: Resolving A Wrong Ribbon Error

    Printer. Step Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC • Printer Error State: The Ribbon installed does not match the Printer Driver information • LCD Error Display: Wrong Ribbon •...

  • Page 102: Resolving A Wrong Ribbon Error (Continued)

    Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. • If using Windows 98SE, Me, right click on the DTC400/DTC300 Card Printer Icon and select Properties. • If using Windows 2000/XP, right click on the DTC400/DTC300 Card Printer and select Printing Preferences.

  • Page 103: Resolving A Card Jam Error

    Symptom: Card is jammed. • Printer Error State: Card TOF Sensor is detecting no card motion • LCD Error Display: Card Jam • Driver Monitor Error Display: Card Jam DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-30...

  • Page 104: Resolving A Card Jam Error (Continued)

    Open the Printer’s front cover. b. Remove the Ribbon Cartridge from the Printer. c. Check to see if a card is jammed in the print station of the Printer. d. If a card is found in the print station, continue to Step 3.

  • Page 105: Resolving A Headlift Motor Or Sensor Error

    Symptom: The Printhead continuously cycles or does not cycle at all • Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam • LCD Error Display: Head Lift Error • Driver Monitor Error Display: General Error DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-32...

  • Page 106: Resolving The Cover Open Error Message

    Parts Replacement Section.) d. If the Motor does turn, continue to Step 7. Replace the Headlift Motor. (Note: See the current DTC400/DTC300/DTC300M Service Manual for related instructions in the Parts Replacement Section.) a. If the Motor does turn, continue to Step 8.
  • Page 107 Parts Replacement Section.) b. If the Sensor still does not work, continue to Step 4. Replace the Main Board. (Note: See the current DTC400/DTC300/DTC300M Service Manual for related instructions in the Parts Replacement Section.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 108: Resolving The Blank Output Issues

    After a self-test has been run, open the to front cover. b. Remove the Print Ribbon from the Printer. c. Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4.

  • Page 109: Resolving The Blank Output Issues (Continued)

    Resolving the Blank Output issues (continued) Step Procedure Adjust the placement. a. Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer Control Panel from the Computer. • If using Windows 98SE, Me, right click on the DTC400/DTC300/DTC300M Card Printer Icon and select Properties.
  • Page 110 If less than 22 volts is read on any of the pins, replace the Printhead. • If still having issue with blank cards, replace the Main Board. (See the current DTC400/DTC300/DTC300M Service Manual for instructions on replacing the Main Board in the Parts Replacement Section.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 111: Flipper Table Module Assembly Problems

    Printer Error State: The Printer is unable to communicate with the Flipper Module. • LCD Error Display: No Flip Installed • Driver Monitor Error Display: No Flipper Module DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. section (as needed). 5-38...

  • Page 112: Resolving The Flipper Jam Error

    Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card. • LCD Error Display: Flipper Jam • Driver Monitor Error Display: Flipper Jam DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. section (as needed). 5-39...

  • Page 113: Resolving The Blank Output Issues (Continued)

    Ensure that the Flipper Table Module can rotate freely. c. Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog.

  • Page 114: Diagnosing Image Problems

    Check the card stock for scratches. Replace the cards (as needed). Examine the Printhead for visible damage. Clean the Printhead. See the Replace the Printhead if the problem persists. See Assembly (D900023). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Cleaning the Printhead procedure. Replacing the Printhead Fargo Electronics, Inc. 5-41...

  • Page 115: Resolving The Card Surface Debris Problems

    Ensure the cards are clean and stored in a dust-free environment. Do not use cards with embedded contaminants in the surface. Clean the inside of the Printer. See Clean the Cleaning Roller. See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Cleaning the Printer's Interior.

  • Page 116: Resolving The Incorrect Image Darkness Problems

    Driver Monitor Error Display: None Run a self-test to ensure that the issue is not with the Driver settings. Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See Using the Image Color tab (DTC400/DTC300) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev.

  • Page 117: Resolving The Incorrect Image Darkness Problems (Continued)

    RESTRICTED USE ONLY Resolving the Incorrect Image Darkness problems (continued) Step Procedure Correct the Image Darkness. See the procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Using the Image Darkness Option 5-44...

  • Page 118: Resolving Ribbon Wrinkle Problems

    Driver Monitor Error Display: None Confirm that the Printer is using the most current Driver via: http://www.fargo.com Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 119: Resolving Ribbon Wrinkle Problems (Continued)

    RESTRICTED USE ONLY Resolving Ribbon Wrinkle problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Using the Image Darkness Option 5-46...

  • Page 120: Resolving The Excessive Resin Printing Problems

    • LCD Error Display: None • Driver Monitor Error Display: None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 121: Resolving The Excessive Resin Printing Problems (Continued)

    RESTRICTED USE ONLY Resolving the Excessive Resin Printing problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Using the Image Darkness Option 5-48...

  • Page 122: Resolving The Incomplete Resin Printing Problems

    • LCD Error Display: None • Driver Monitor Error Display: None Increase the Resin Heat setting within the Image Color tab of the Printer Driver. See the Increase the Image Darkness. See the procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Using the Image Color tab (DTC400/DTC300).

  • Page 123: Resolving The Image Placement Problems

    All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer. See...
  • Page 124 If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. Graphic A DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-51...
  • Page 125 If the white border is on the bottom edge of the card, adjust the Vertical value by -2. b. Click on OK. c. Run a self-test. d. If the white border is diminished, continue the adjustment until it is gone. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-52...

  • Page 126: Resolving The Poor Image Quality Problems

    If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 5-53...

  • Page 127: Running The Self Test

    RESTRICTED USE ONLY Running the Self Test Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation. Step Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded.

  • Page 128: Running The Standard Self Test Print

    RESTRICTED USE ONLY Fargo Electronics, Inc. Running the Standard Self Test Print Display A: Full Color Test Print DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 5-55...

  • Page 129: Running The Magnetic Self Test (Hico Only)

    RESTRICTED USE ONLY Running the Magnetic Self Test (HiCo Only) Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation.

  • Page 130: Section 6: Printer Adjustments

    Safety Messages (review carefully)______________________________________________________ 6-4 Safety Messages (review carefully)______________________________________________________ 6-5 DTC400/DTC300 Print Driver Options __________________________________________________ 6-6 Reviewing DTC400, DTC300 and DTC300M Printer Drivers ______________________________ 6-6 Reviewing DTC400 Printer Drivers ___________________________________________________ 6-6 Reviewing DTC300 Printer Driver____________________________________________________ 6-7 Reviewing DTC300M Printer Drivers _________________________________________________ 6-8...
  • Page 131 Reviewing the Track Data Note _____________________________________________________ 6-62 Reviewing the ASCII Code and Character Table ________________________________________ 6-63 Using the Overlay / Print Area tab (DTC400/DTC300/DTC300M) ____________________________ 6-64 Enabling the Frontside and Backside options___________________________________________ 6-65 Enabling the Frontside option (Overlay / Print Area)_____________________________________ 6-66...
  • Page 132 Selecting the Defined Area(s) function (continued) __________________________________ 6-100 Selecting the Print YMC under K and Print K Only options ______________________________ 6-101 Using the Printer Supplies tab (DTC400/DTC300/DTC300M) ______________________________ 6-102 Reviewing the Ribbon Information _________________________________________________ 6-103 Reviewing the Ribbon Level Indicator_______________________________________________ 6-104...

  • Page 133: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 134: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 135: Dtc400/Dtc300 Print Driver Options

    DTC400/DTC300 Print Driver Options Reviewing DTC400, DTC300 and DTC300M Printer Drivers The functionality of the DTC400, DTC300 and DTC300M Printer Drivers is identical. The window title reflects the specific Printer Driver in use as shown in this introductory section. Reviewing DTC400 Printer Drivers This section applies to the DTC400 Printer.

  • Page 136: Reviewing Dtc300 Printer Driver

    RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing DTC300 Printer Driver This section applies to the DTC300 Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 137: Reviewing Dtc300M Printer Drivers

    Reviewing DTC300M Printer Drivers This section applies to the DTC300M Printer. (Note: The DTC300M Printer does not provide the K Panel Resin and Image Color tab functionality. The DTC400/DTC300 Printers do provide this functionality.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 138: Using The Card Tab (Dtc400/Dtc300/Dtc300M)

    (Note No.2: The Card Size indicates that the Printer accepts standard, credit card size CR-80 (ISO ID-1) cards. The dimensions of the total print area for this card size appear in the Print Width: and Print Length: areas, as shown below.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 139: Adjusting The Orientation Option

    Select Landscape under Orientation to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-10...

  • Page 140: Selecting The Number Of Copies

    RESTRICTED USE ONLY Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-11...

  • Page 141: Using The Diagnostics Button Under The Card Tab

    Using the Diagnostics button under the Card tab Step Description Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window. See the Diagnostic Tool Utility DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. section. 6-12...

  • Page 142: Using The Clean Printer Option

    Using the Clean Printer Option Step Description Click on the Clean Printer button to display the Clean Printer Utility window. Remove all cards from the Card Hopper and close the Hopper door. Open the Front Cover and remove the Ribbon Cartridge.

  • Page 143: Using The Clean Printer Option (Continued)

    Using the Clean Printer Option (continued) Step Description Click on the Clean button at the bottom of the window. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the Print Ribbon and cards after the cleaning procedure has completed.

  • Page 144: Using The Test Print Button

    Printer is functioning properly. • Ensure that the YMCKOK Ribbon is installed in order for a DTC400/DTC300 Card Printer with a Flipper Table Module to print a dual- sided image. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 145: Using The About Button

    Using the About button Step Description Click on the About button to open a dialog box containing the copyright and version, date code information about this Printer Driver software. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-16...

  • Page 146: Using The Device Options Tab (Dtc400/Dtc300)

    Using the Device Options tab (DTC400/DTC300) Reviewing the Device Options tab (DTC400) The DTC400 window with the Device Options tab is displayed below. (Note: The DTC400 Printer now has frontside and backside options, as shown below.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-17...

  • Page 147: Reviewing The Device Options Tab (Dtc300)

    Fargo Electronics, Inc. Reviewing the Device Options tab (DTC300) The DTC300 window with the Device Options tab is displayed below. (Note: The DTC300 Printer now has frontside and backside options, as shown below.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 148: Adjusting The Ribbon Type Option

    Print Ribbon in use. • YMCKO – Full Color/Resin Black/Overlay • K – Standard Resin • K – Premium Resin • Colored Resin • Metallic Resin • KO – Premium Resin/Overlay DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-19...

  • Page 149: Selecting The Auto Ribbon Select Option

    Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-20...

  • Page 150: Adjusting The Color Matching Option

    Select None for print speed versus print color or for use of third party color matching software. Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color balance adjustments; (b) for more natural looking images without actually utilizing any specific color matching;...

  • Page 151: Adjusting For The Resin Dither

    Print Ribbon. Step Procedure Select Optimized for Photo when printing photo quality images with resin. Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-22...

  • Page 152: Using The Print Both Sides Option

    If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev.

  • Page 153: Using The Split 1 Set Of Ribbon Panels Option

    If using the YMCKOK Ribbon type, the front of the card is printed with the YMCK Panels and the back is printed with the second K Panel. (Note #1: This option is automatically enabled when the YMCKOK Ribbon type is selected.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-24...

  • Page 154: Using The Print Back Side First Option

    If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-25...

  • Page 155: Using The Print Back Side Only Option

    • The second page of the document will then be printed on the back of a second card. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-26...

  • Page 156: Using The Rotate Front 180 Degrees Or Rotate Back 180 Degrees Options

    180 degrees when printed. Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-27...

  • Page 157: Using The Disable Printing Option

    RESTRICTED USE ONLY Using the Disable Printing option Use this option to disable the printing capabilities of the Printer. (Note: This option still allows the Printer to encode cards.) Step Description Select this option to encode or re-encode cards to save time and avoid the use of printing supplies.

  • Page 158: Using The Device Options Tab (Dtc300M)

    Using the Device Options tab (DTC300M) Reviewing the Device Options tab (DTC300M) The DTC300M window with the Device Options tab is displayed below. (Note: The DTC400 Printer now has frontside and backside options, as shown below.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-29...

  • Page 159: Adjusting The Ribbon Type Option (Dtc300M)

    Select the appropriate Print Ribbon Type option from the dropdown menu for the type of Print Ribbon in use. • K – Standard Resin • K – Premium Resin • Colored Resin • Metallic Resin • KO – Premium Resin/Overlay DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-30...

  • Page 160: Selecting The Auto Ribbon Select Option (Dtc300M)

    Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-31...

  • Page 161: Adjusting For The Resin Dither (Dtc300M)

    Print Ribbon. Step Procedure Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. Select Optimized for Photo when printing photo quality images with resin. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-32...

  • Page 162: Using The Resin Heat, Front (K) Option (Dtc300M)

    Using the Resin Heat, Front (K) option (DTC300M) Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide.

  • Page 163: Using The Resin Heat, Back (K) Option (Dtc300M)

    Using the Resin Heat, Back (K) option (DTC300M) Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide.

  • Page 164: Using The Overlay Heat (O) Option (Dtc300M)

    Using the Overlay Heat (O) option (DTC300M) Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. (Note: This control can be helpful for fine-tuning the transfer of overlay onto the card.)

  • Page 165: Using The Print Both Sides Option (Dtc300M)

    If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev.

  • Page 166: Using The Print Back Side First Option

    If you need to print the resin black on the chip-side of the Smartcard. (Note: The second page of the document will be printed on the front side of the card.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-37...

  • Page 167: Using The Print Back Side Only Option

    • The second page of the document will then be printed on the back of a second card. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-38...

  • Page 168: Using The Rotate Front 180 Degrees Or Rotate Back 180 Degrees Options

    180 degrees when printed. Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-39...

  • Page 169: Using The Disable Printing Option

    RESTRICTED USE ONLY Using the Disable Printing option Use this option to disable the printing capabilities of the Printer, yet still allows the Printer to encode cards. Step Description Select this option to encode or re-encode cards without wasting additional time, effort or printing supplies.

  • Page 170: Using The Image Color Tab (Dtc400/Dtc300)

    Move the slide to the right to cause more heat to be used, thus generating a darker print. (Note: This slide only affects those images printed with dye- sublimation Ribbon panels (YMC).) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-41...

  • Page 171: Using The Resin Heat (K) Option (Front And Back)

    Using the Resin Heat (K) option (Front and Back) Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide.

  • Page 172: Using The Overlay Heat (O) Option

    RESTRICTED USE ONLY Using the Overlay Heat (O) option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. (Note: This control can be helpful for fine-tuning the transfer of overlay onto the card.)

  • Page 173: Using The Color Matching Option And Default Button

    RESTRICTED USE ONLY Using the Color Matching option and Default button Step Procedure To return all options to their factory settings, click on the Default button. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-44...

  • Page 174: Using The Calibrate Tab (Dtc400/Dtc300/Dtc300M)

    Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory.

  • Page 175: Using The Image Position Controls

    To illustrate this, the card illustration shown in the Image Position box will flip and rotate according to the Portrait, Landscape or Rotate 180 Degrees selection. • The outline around the illustration will always remain in the same Landscape orientation. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-46...

  • Page 176: Using The Image Position Controls (Continued)

    Use the Horizontal adjustment to move the image: • Move toward the card output side of the Printer if a positive number is entered. • Move toward the card input side of the Printer if a negative number is entered.

  • Page 177: Using The Sensors Button

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 178: Using The Settings Button

    Fargo Electronics, Inc. Using the Settings button Use the Settings button to bring up a separate dialog box for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.)

  • Page 179: Using The Magnetic Encoding Tab (Dtc400/Dtc300/Dtc300M)

    RESTRICTED USE ONLY Using the Magnetic Encoding tab (DTC400/DTC300/DTC300M) Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed. The following describes these options and the Printer's magnetic encoding process. • The Card Printer comes with either a high-coercivity factory-installed Magnetic Stripe Encoding Module or a low-coercivity Module.

  • Page 180: Using The Magnetic Track Selection Radio Buttons

    Select the Default button for each of the separate tracks to set these options back to the ISO Standard settings (once they have been changed). (Important: Please refer to the following for a description of all Magnetic Track Options.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-51...

  • Page 181: Using The Magnetic Track Selection Radio Buttons (Continued)

    Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode. (Note No.1: They do not designate which tracks the Printer will encode (e.g., to encode only Track 2). This must be done through the specific software program.) (Note No.2: Although the Printer Driver will remember the settings specified for...

  • Page 182: Using The Magnetic Track Options Radio Buttons

    (Note No.1: After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track.) (Note No.2: For most applications, the default settings for these options do not need to be changed.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-53...

  • Page 183: Using The Bit Density Radio Buttons

    Select 75 BPI to change the bits per inch to 75 BPI. Select 128 BPI to change the bits per inch to 128 BPI. Select 210 BPI to change the bits per inch to 210 BPI. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-54...

  • Page 184: Using The Character Size Radio Buttons

    Select 5 Bits to change the bits per character to 5 BPC. Select 7 Bits to change the bits per character to 7 BPC. Select 8 Bits to change the bits per character to 8 BPC. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-55...

  • Page 185: Reviewing The Enable Mle Support Checkbox

    This fragmentation of the text string prevents magnetic encoding. (Note: This option may help correct encoding problems in all operating systems.) Step Procedure Check this box to allow the Driver to process the fragmented text. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-56...

  • Page 186: Using The Ascii Offset Radio Buttons

    Step Procedure Select NULL to change the ASCII Offset to NULL. Select SPACE to change the ASCII Offset to SPACE. Select ZERO to change the ASCII Offset to ZERO. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-57...

  • Page 187: Using The Lrc Generation Radio Buttons

    Select No Parity to change the Character Parity to none. Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-58...

  • Page 188: Using The Shift Data Left Checkbox

    Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right-hand side of the card. Step Procedure Select the Shift Data Left checkbox option to apply to all tracks. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-59...

  • Page 189: Reviewing The Iso Track Locations

    Review the magnetic encoding Module, which encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. (Note: Refer to the diagram (below) for track locations.) 0.223" 0.353" 0.493" TRACK1 0.110" TRACK2 0.110" TRACK3 0.110" DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 0.130" 0.140" 6-60...

  • Page 190: Sending The Track Information

    Specific Characters added: In other words, specific characters must be added to the magnetic track data in order for the Printer Driver to know which data is to be encoded, which tracks to encode, when the track data stops and starts and so forth.

  • Page 191: Reviewing Tracks 1, 2 And 3 (In Table Format)

    Review this Note, which displays how track the data should be entered for Tracks 1, 2 and 3: Track Sending data to Track 1 Sending data to Track 2 Sending data to Track 3 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Field Valid Characters Separator ASCII 32-95 (See the table below.)

  • Page 192: Reviewing The Ascii Code And Character Table

    RESTRICTED USE ONLY Reviewing the ASCII Code and Character Table ASCII Code Character space " & DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) ASCII Code Character < > Fargo Electronics, Inc. ASCII Code Character 6-63...

  • Page 193: Using The Overlay / Print Area Tab (Dtc400/Dtc300/Dtc300M)

    Magnetic Stripe.) By default, this option is set to print and overlay the entire card. To customize the overlay and/or print area, select one of the options listed under "Overlay / Print Area." DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-64...

  • Page 194: Enabling The Frontside And Backside Options

    Select the Print Both Sides checkbox under the Device Options tab to enable the Backside option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin backside option.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-65...

  • Page 195: Enabling The Frontside Option (Overlay / Print Area)

    RESTRICTED USE ONLY Enabling the Frontside option (Overlay / Print Area) Step Procedure Select the Front radio button, which enables the Overlay / Print Area and Security Options functions. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-66...

  • Page 196: Enabling The Backside Option (Overlay / Print Area)

    RESTRICTED USE ONLY Enabling the Backside option (Overlay / Print Area) Step Procedure Select the Back radio button, which enables only the Overlay / Print Area function. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-67...

  • Page 197: Using The Overlay / Print Area Dropdown Menu

    Using the Overlay / Print Area dropdown menu Step Procedure Select the Full Card option for the Printer to overlay and/or print the entire card. Select the Defined Area(s) option for the Printer to overlay and/or print only in the selected and defined area or areas.

  • Page 198: Using The Overlay / Print Area Dropdown Menu (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area dropdown menu (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-69...

  • Page 199: Using The Overlay / Print Area

    (Important: In this mode, the overlay is completely disabled so it will not be applied.) Caution: An overlay or an overlaminate must protect dye-sublimation printing or it will quickly begin to wear or fade. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-70...

  • Page 200: Using The Overlay / Print Area (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-71...

  • Page 201: Using The Defined Area Option

    Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-72...

  • Page 202: Using The Defined Area Option (Continued)

    Measure the total size of the desired area and enter those dimensions into the dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x 5mm.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Karen Atkins Access Level-2 ID# 1234478 1.9“...
  • Page 203 X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 204: Using The Defined Area Option (Continued)

    Procedure a. Print the card design and observe how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.

  • Page 205: Using The Defined Area Option (Continued)

    Delete an area by using the Defined Area arrows to select the area and click on the Delete button. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-76...

  • Page 206: Using Security Options (Visual Security Solutions) (Frontside Option Only)

    The following actions will occur when one of the Visual Security locations is selected. • The Overlay / Print Area will be disabled. • The Security Options become selectable. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-77...

  • Page 207: Selecting Orientation - Landscape Under Card Tab

    Step Procedure Select the Landscape radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-78...

  • Page 208: Selecting The Visual Security Solutions Dropdown Menu (A To D)

    Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure Click on the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-79...

  • Page 209: Selecting Orientation - Portrait Under Card Tab

    Step Procedure Select the Portrait radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-80...

  • Page 210: Selecting The Visual Security Solutions Dropdown Menu (E To H)

    Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure Click on the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the options shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-81...

  • Page 211: Selecting The Verimark Radio Button (Frontside Option Only)

    (Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click on the VeriMark radio button (below) for the rectangle-sized area. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-82...

  • Page 212: Selecting The Holomark Radio Button (Frontside Option Only)

    RESTRICTED USE ONLY Selecting the HoloMark radio button (Frontside option only) Step Procedure Click on the HoloMark radio button (below) for the squared-area size. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-83...

  • Page 213: Reviewing The Custom Verimark Card (Custom Graphic In A 2D Foil)

    (A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-84...

  • Page 214: Reviewing The Custom Holomark Card (Custom Graphic In A 2D Foil)

    (A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-85...

  • Page 215: Using The K Panel Resin Tab (Dtc400/Dtc300)

    RESTRICTED USE ONLY Using the K Panel Resin tab (DTC400/DTC300) Select the K Panel Resin option to control where the resin black (K) panel of a full-color Ribbon is printed. • If printing with a resin-only Ribbon type all K Panel Resin options will be grayed out.

  • Page 216: Enabling The Frontside And Backside Options

    Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab. (Note: This same selection applies to the K Panel Resin backside option.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-87...

  • Page 217: Enabling The Frontside Option (K Panel Resin)

    Enabling the Frontside option (K Panel Resin) Step Procedure Select the Front radio button to enable the Frontside option. (Note: This enables all K Panel Resin functions, as shown below.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-88...

  • Page 218: Enabling The Backside Option (K Panel Resin)

    Enabling the Backside option (K Panel Resin) Step Procedure Select the Back radio button to enable the Backside option. (Note: This enables all K Panel Resin functions, as shown below.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-89...

  • Page 219: Selecting From The Print All Black With K Panel Options (Front And Back Options)

    TrueType fonts and/or are not printing with the resin black panel. (Note: The Printer Driver will print areas of the image where it finds black coloring with the Print Ribbon's resin black (K) panel as specified by each of the following options.

  • Page 220: Selecting The Full Card Option (Front And Back Options)

    Selecting the Full Card option (Front and Back options) Step Procedure Select the Full Card option for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 221: Selecting The Defined Area(S) Option (Front And Back Options)

    Selecting the Defined Area(s) option (Front and Back options) Step Procedure Select the Defined Area(s) option for the Printer Driver to print the resin black (K) panel for all black found only in a desired and defined area or areas. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 222: Selecting The Undefined Area(S) Option (Front And Back Options)

    Step Procedure Select the Undefined Area(s) option for the Printer Driver to print the resin black (K) panel for all black found only in the space outside the defined areas. (Note: In the card grid, black indicates the area in which the resin black (K) panel will be printed.)

  • Page 223: Selecting The Defined Area(S) Function (Front And Back Options)

    .2" x .2" / 5mm x 5mm and at its default location in the lower left-hand corner (0,0). This square represents the first defined area. (Note: Changing the orientation of the card in the Card Tab will change the appearance of this Tab.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-94...

  • Page 224: Selecting The Defined Area(S) Function (Continued)

    Measure the total size for the area and enter those dimensions into the dimension boxes. (Note: The minimum size an area can be is .2" x .2" / 5mm x 5mm.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Karen Atkins Access Level-2...
  • Page 225 (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) a. Print the card design and note how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.

  • Page 226: Selecting The Defined Area(S) Function (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-97...

  • Page 227: Selecting The Defined Area(S) Function (Continued)

    RESTRICTED USE ONLY Selecting the Defined Area(s) function (continued) Refer to the previous procedure. X=1.4“ DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Karen Atkins Access Level-2 ID# 1234478 * 172355* Y=0.2“ Fargo Electronics, Inc. 6-98...

  • Page 228: Selecting The Defined Area(S) Function (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-99...

  • Page 229: Selecting The Defined Area(S) Function (Continued)

    Delete an area by using the Defined Area arrows to select the area and clicking on the Delete button. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-100...

  • Page 230: Selecting The Print Ymc Under K And Print K Only Options

    (Note: When this option is selected, all black in the designated areas will print only with the resin black (K) panel.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-101...

  • Page 231: Using The Printer Supplies Tab (Dtc400/Dtc300/Dtc300M)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Supplies tab (DTC400/DTC300/DTC300M) Use the options on this tab to view information about the Ribbon installed in the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-102...

  • Page 232: Reviewing The Ribbon Information

    RESTRICTED USE ONLY Reviewing the Ribbon Information Step Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-103...

  • Page 233: Reviewing The Ribbon Level Indicator

    RESTRICTED USE ONLY Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-104...

  • Page 234: Using The Printer Calibration Utility (Dtc400/Dtc300/Dtc300M)

    Printer's internal settings. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.) Caution! These settings are optimized at the factory.

  • Page 235: Using The Image Darkness Option

    Printhead heat. Caution: If the value is set too high, the Ribbon may jam or even break. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. to enter a negative to enter a positive value and...

  • Page 236: Using The Print Top Of Form Option

    20 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card. Caution: If the negative value is set too high, the Print Ribbon may break. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-107...

  • Page 237: Using The Print End Of Form Option

    (Note: When adjusting this value, keep in mind that cards always remain in the same position while moving through the Printer.) The diagram (below) represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered.

  • Page 238: Using The Print Left Of Form Option

    Maximum Adjustment Range: The maximum adjustment range is ±127. As a rule, 10 equals about .030"/. 8mm. This is about the same as the thickness of a standard CR-80 size card. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-109...

  • Page 239: Using The Magnetic Encoder Voltage Offset Option

    (Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-110...

  • Page 240: Adjusting The Hi-Co Voltage Offset

    • ((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15 Change the Mag Hi-Co Voltage Offset value. I.E 15 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-111...

  • Page 241: Adjusting The Lo-Co Voltage Offset

    • ((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42 Change the Mag Lo-Co Voltage Offset value. I.E -42 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-112...

  • Page 242: Using The Mag Top Of Form Option

    Using the Mag Top of Form Option Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card's Magnetic Stripe.

  • Page 243: Using The Mag Top Of Form Option (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 6-114...

  • Page 244: Using The Ribbon Tension Option

    Enter a positive value to increase the contrast of the LCD display on the front of the Printer. Enter a negative value to decrease the contrast of the LCD display on the front of the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-115...

  • Page 245: Using The Flipper Home Offset Option

    Step Procedure Enter a negative value to position a card closer to the output of the Printer when the Flipper is in home/horizontal position. Enter a positive value to position a card closer to the output of the Flipper Module when the Flipper is in home/horizontal position.

  • Page 246: Using The Flipper Smart Angle Offset Option

    Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position. (Maximum Adjustment Range: The maximum adjustment range is ± 5. 1 is approximately 1 degree.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 6-117...

  • Page 247: Section 7: Cleaning

    Section 7: Cleaning ________________________________________________________ 7-1 Table of Contents ___________________________________________________________________ 7-1 Safety Messages (review carefully)______________________________________________________ 7-2 DTC400/DTC300/DTC300M Card Printer/Encoders Cleaning Kit (Part Number 085976)___________ 7-3 Supplies (included with the Cleaning Kit) ______________________________________________ 7-3 Cleaning the Printhead _______________________________________________________________ 7-4 Cleaning the Platen and the Card Feed Rollers _____________________________________________ 7-5...

  • Page 248: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 249: Dtc400/Dtc300/Dtc300M Card Printer/Encoders Cleaning Kit (Part Number 085976)

    Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC400/DTC300/DTC300M Card Printer/Encoders. The following cleaning procedures will require less than ten minutes. For more thorough cleaning instructions, please refer to the Cleaning Section in the appropriate User Guide.

  • Page 250: Cleaning The Printhead

    Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead (3 to 4 times). Once the Printhead is completely dry, replace the Ribbon and close the Front Cover. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 251: Cleaning The Platen And The Card Feed Rollers

    This cleaning process will ultimately lead to better print quality and extended Printhead life.) Step Procedure Open the Printer’s Front Cover and remove the Print Ribbon. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 252: Cleaning The Platen And The Card Feed Rollers (Continued)

    Use the Cleaning Card from the Printer’s and remove the adhesive backing from both sides of the card. (Note: If your Printer has a Magnetic Encoder installed, be sure to leave the small Liner Strip on top of the Cleaning Card in place.

  • Page 253: Cleaning The Platen And The Card Feed Rollers (Continued)

    Insert the Cleaning Card into the Single Feed Card Slot until the card stops. (Note: If your Printer is equipped with a Magnetic Encoder, you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer.)

  • Page 254: Cleaning The Printer's Interior

    Cleaning the Printer’s Exterior Clean it only with a Cleaning Pad from the Printer’s Cleaning Kit. (Note: The Printer has a durable casing that should retain its luster and appearance for many years.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 255: Table Of Contents

    Table of Contents ... 8-1 Safety Messages (review carefully)... 8-4 Reviewing DTC400/DTC300/DTC300M Parts Replacement Table... 8-5 Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued)... 8-6 Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued)... 8-7 Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued)... 8-8 Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued)... 8-10 Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued)...
  • Page 256 Replacing the Top Cover Assembly (includes Print Circuit Board) (continued)... 8-40 Replacing the Top Cover Assembly (includes Print Circuit Board) (continued)... 8-41 Replacing the Front Cover (D900072-03 DTC300M, D900072-02 DTC300, D900072-01 DTC400)8-42 Replacing the Front Cover (D900072-03 DTC300M, D900072-02 DTC300, D900072-01 DTC400) (continued)...
  • Page 257 Flipper Table Replacement... 8-110 Replacing the Flipper Table Module Assembly (D900200) ... 8-110 Replacing the Flipper Table Module Assembly (D900200) (continued)... 8-111 Replacing the Flipper Table Module Assembly (D900200) (continued)... 8-112 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 258: Safety Messages (Review Carefully)

    • To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 259: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table Part No. 810266 D840888 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Gear- Belts / DTC400/DTC30 Gears 0/DTC300MCar d Transport Pulley - Belts / DTC400/DTC30 Gears 0/DTC300M Platen Idler...

  • Page 260: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900106 D900047 F000063 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Pulley - Belts / DTC400/DTC30 Gears 0/DTC300M Ribbon Supply Drive Pulley - Platen Belts /...
  • Page 261 RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. F000092 F000094 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Belt - Belts / DTC400/DTC30 Gears 0/DTC300M Platen Roller Drive Belt Belt - Belts /...

  • Page 262: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. A000365 E000480 130063 130069 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Board - DTC400/DTC300/DTC300 M RFID antenna Power Supply Power Cord (Domestic) Power Cord (Europe)
  • Page 263 RESTRICTED USE ONLY D900000 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Cover- DTC400/DTC300/DTC300 M Baseplate Continued on the next page Cover D90011...

  • Page 264: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900029 D900064-01 D900064-02 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Cover - Cover DTC400/DTC30 0/DTC300M Printhead Cover - Cover DTC400 Output Cover- DTC300 Cover...

  • Page 265: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900065-01 D900065-02 D900066 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Cover- DTC400 Cover Input Cover- DTC300 Cover Input Cover- DTC Cover 300/400Rear Continued on the next page Drawing No.

  • Page 266: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900072-01 D900072-02 D900072-03 D900073 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Cover- DTC400 Cover Ribbon Cartridge Door Cover- DTC300 Cover Ribbon Cartridge Door Cover-...

  • Page 267: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900107 810492 D900046 D900090 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Cover- Cover Magnetic Module DTC400/DTC30 Mis. 0/DTC300M Hardware Encoder Wheel DTC400/DTC30 Mis. 0/DTC300M...

  • Page 268: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900096 D900097 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category DTC400/DTC300/ Mis. DTC300M Front Hardware Cover Latch Card Hopper Tray Mis. Hardware Continued on the next page Drawing No.

  • Page 269: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900104 F000337 D840980 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category DTC400/DTC300/ Mis. DTC300M Card Hardware Tray Spring- Mis. DTC400/DTC300/ Hardware DTC300M Card Tray Motor-...

  • Page 270: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900033 D900087 D900121 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Motor- Motor DTC400/DTC300/ DTC300M Baseplate Fan Motor- Motor DTC400/DTC300/ DTC300M Stepper Drive Motor- Motor...

  • Page 271: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900092 044304, 044305, 044306, 044307, 044308 D900084 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Output Hopper Cover Top Cover Mis. Assembly for all Hardware...

  • Page 272: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900086 A000368 D900085 A000374 (Sensor) D900138 (Bracket) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Ribbon Take Up Motor Motor Assembly Power / Board Communication...

  • Page 273: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900113 D900035 D9010089 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Headlift Sensor Sensor Printhead Cable Cable Idler Pulley Shaft Mis. Hardware Continued on the next page Drawing No.

  • Page 274: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. 044301 (Kit) D900040 D900041 D900088 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category DTC400/DTC300/DTC Printhead 300M Printhead Kit Roller- Roller DTC400/DTC300/DTC 300M Card Cleaning Roller (Driven)

  • Page 275: Reviewing Dtc400/Dtc300/Dtc300M Parts Replacement Table (Continued)

    RESTRICTED USE ONLY Reviewing DTC400/DTC300/DTC300M Parts Replacement Table (continued) Part No. D900098 D900042 A000126 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Description Category Roller- Roller DTC400/DTC300/D TC300M Pinch Roller Roller- Roller DTC400/DTC300/D TC300M Card Feed Sensor- Sensor...

  • Page 276: Reviewing The Main Print Board Connections

    Headlift Sensor Assembly (D900113); 4-pin/4-wire Connector. Encoder and Card Sensor Assembly (D900036); 12-pin/12-wire Connector. Fan Assembly (D900033) Reviewing the Power/USB Board Connections Power Board (A000368) Main Board Power DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Location Location 8-22...

  • Page 277: Cover, Door And Tray Removal

    Rear Cover to the Baseplate, as shown in the lower middle left and lower right of the photo below. Remove the Rear Cover. See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Replacing the Rear Cover (D900066).

  • Page 278: Replacing The Rear Cover (D900066) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Rear Cover (D900066) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-24...

  • Page 279: Replacing The Left End Cap (D900064)

    RESTRICTED USE ONLY Replacing the Left End Cap (D900064) This procedure applies to the DTC400/DTC300/DTC300M Printers. Steps Procedure Caution: Turn off the Printer and unplug the power cord from the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900147, D900190 and D900151.

  • Page 280: Replacing The Left End Cap (D900092)

    Use a No. 2 Phillips screwdriver to remove the following: • The two (2) screws (130984) that secure the Left End Cap (D900064-01, DTC400; 900064-02, DTC300) to the main assembly. Replace the Left End Cap (D900092) to the main assembly. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.
  • Page 281 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Left End Cap (D900092) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-27...

  • Page 282: Replacing The Right End Cap (D900065-01 And -02)

    RESTRICTED USE ONLY Replacing the Right End Cap (D900065-01 and –02) This procedure applies to the DTC400/DTC300/DTC300M Printers. Steps Procedure Caution: Turn off the Printer and unplug the power cord from the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900147, D900190 and D900151.

  • Page 283: Replacing The Right End Cap (D900065-01 And -02) (Continued)

    The two (2) screws (130984) that secure the Input Tray (D900097) and the Right End Cap (D900065-01 and –02) to the main assembly. Replace the Right End Cap (D900065-01 and –02) to the main assembly. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-29...

  • Page 284: Replacing The Input Door Assembly (D900148)

    (Note: The Input Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaking.) Replace the Input Door Assembly (D900148). See previous display as needed. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-30...

  • Page 285: Replacing The Output Door Assembly (D900092)

    Replacing the Output Door Assembly (D900092) Steps Procedure Caution: Turn off the Printer and unplug the power cord from the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900159. Tools Needed: None. Parts Needed: Input Door D900092 Estimated Repair Time: 5 minutes.

  • Page 286: Replacing The Output Door Assembly (D900092) (Continued)

    (Note: The Output Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaking.) Replace the Output Door Assembly (D900092). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...

  • Page 287: Replacing The Input Tray (D900097)

    Input Tray (D900097) and the Input Cover (D900064-02). Pull the bottom of the Input Tray out and then down to remove. Replace the Input Tray (D900097). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...

  • Page 288: Replacing The Input Tray (D900097) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Input Tray (D900097) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-34...

  • Page 289: Replacing The Printhead Access Cover (D900029)

    Procedure Caution: Turn off the Printer and unplug the power cord from the Printer. Turn the Printer over and remove the one (1) thumb screw (130883) from the Printhead Access Cover (D900029). Remove the Printhead Access Cover. Replace the Access Cover (D900029).

  • Page 290: Replacing The Printhead Access Cover (D900029) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Printhead Access Cover (D900029) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-36...

  • Page 291: Replacing The Magnetic Module Door (D900107)

    Use a No. 2 Phillips screwdriver to remove the one (1) screw (180948) to the Magnetic Door (D9000107). Replace the Magnetic Door (D9000107). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900148. Tools Needed: Phillips Head Screwdriver. Parts Needed: Magnetic Module Door D900107 Estimated Repair Time: 5 minutes.

  • Page 292: Replacing The Magnetic Module Door (D900107) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Magnetic Module Door (D900107) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-38...

  • Page 293: Replacing The Top Cover Assembly (Includes Print Circuit Board)

    RESTRICTED USE ONLY Replacing the Top Cover Assembly (includes Print Circuit Board) This procedure applies to these components: • DTC300 Top Cover Replacement (044304); includes Print Circuit Board • DTC300 Flip Cover Replacement (044305); includes Print Circuit Board • DTC300M Top Cover Replacement (044306); includes Print Circuit Board •...

  • Page 294: Replacing The Top Cover Assembly (Includes Print Circuit Board) (Continued)

    • DTC300M Flip Cover Replacement (044307) • DTC400 Top Cover Replacement (044308) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Input Door Replacing the Right End Cap (D900065-01 and Replacing the Left End Cap Replacing the Output Door Assembly Continued on the next page Fargo Electronics, Inc.
  • Page 295 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Top Cover Assembly (includes Print Circuit Board) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-41...
  • Page 296 Gently apply force to the middle of the Cover to flex the Tabs out of their locating holes in the Frontside Plate. Remove and replace the Front Cover. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawing D900190. Tools Needed: Phillips Head Screwdriver.

  • Page 297: Replacing The Front Cover (D900072-03 Dtc300M, D900072-02 Dtc300, D900072-01 Dtc400) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Front Cover (D900072-03 DTC300M, D900072-02 DTC300, D900072-01 DTC400) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-43...

  • Page 298: Plate Removal

    (D900148). See Remove the Card Output Door and Left End Cap. See Door Assembly (D900092). See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Rear Cover Replacing the Input Door Replacing the Right End Cap (D900065-01 and Replacing the Left End Cap Continued on the next page Fargo Electronics, Inc.

  • Page 299: Replacing The Baseplate (D900000) (Continued)

    RESTRICTED USE ONLY Replacing the Baseplate (D900000) (continued) Steps Procedure Use the Torx T-10 screwdriver to remove the two (2) front Baseplate mount screws (F000170). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 8-45...
  • Page 300 RESTRICTED USE ONLY Replacing the Baseplate (D900000) (continued) Use the Torx T-10 screwdriver to remove the two (2) rear Baseplate mount screws (F000170). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 8-46...

  • Page 301: Replacing The Baseplate (D900000) (Continued)

    (1) nut (130985) that secures the ground cables to the Baseplate. Disconnect the Communication Ribbon Wire (D900034) from the J7 Main Board connection. Turn the Printer over. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 8-47...

  • Page 302: Replacing The Baseplate (D900000) (Continued)

    Use a No. 2 Phillips screwdriver to remove the one (1) Card Hopper Spring Shaft mounting screw (F000231), as shown below. Lift the back of the Baseplate up and then pull out to remove it. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...

  • Page 303: Replacing The Baseplate (D900000) (Continued)

    RESTRICTED USE ONLY Replacing the Baseplate (D900000) (continued) Steps Procedure Remove the Power/Communication Board. See Power/Communication Board Remove the Fan Assembly. See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the (A000368). Replacing the Fan Assembly Fargo Electronics, Inc. (D900033). 8-49...

  • Page 304: Replacing The Clean Roller Plate (D900102)

    Assembly (D900087). Use a Retaining Ring Pliers remove the retaining ring (140048) from the Cleaning Roller Shaft. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawing D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Card Cleaning Roller D900040, Retaining Ring 140048(X1), Wave Washer 130951 (X1) Estimated Repair Time: 30 minutes.

  • Page 305: Replacing The Clean Roller Plate (D900102) (Continued)

    Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Replacing the Card Clean Roller (810266).
  • Page 306 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Clean Roller Plate (D900102) (continued) See the previous page. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-52...

  • Page 307: Replacing The Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (140212), Encoder (A000126) Sensor And Motor (D840980)

    Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (140212), Encoder (A000126) Sensor and Motor (D840980) Steps Procedure Caution: Turn off the Printer and unplug the power cord from the Printer. Remove the Rear Cover. See Remove the Input Door and Right End Cap. See Assembly (D900148).

  • Page 308: Replacing The Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (140212), Encoder (A000126) Sensor And Motor (D840980) (Continued)

    When reassembling a small Needle Nose pliers will be needed to reattach the Ribbon Supply O-ring belt ( 140212) Caution: Be sure to line the Encoder Wheel in the Encoder Wheel Sensor during Re-Assembly. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 8-54...

  • Page 309: Replacing The Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (140212), Encoder (A000126) Sensor And Motor (D840980) (Continued)

    Use a Torx T-10 Screwdriver to remove the two (2) screws (F000177) that secure the Encoder Sensor (A000126) to the Ribbon Supply Assembly, as shown below. Remove the Encoder Sensor. Reverse to reassemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 8-55...

  • Page 310: Replacing The Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (140212), Encoder (A000126) Sensor And Motor (D840980) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Ribbon Motor Supply Assembly (D900121), O-Ring Drive Belt (140212), Encoder (A000126) Sensor and Motor (D840980) (continued) See previous page for related procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-56...

  • Page 311: Board, Interface And Printhead Replacements

    (D900092). See a. Remove the Input Tray. b. Use a No. 2 Phillips screwdriver to remove the two (2) screws (130984) that secure the Left End Cap (D900064-01, DTC400; DTC900064-02, DTC300) to the main assembly. Remove the Printer Baseplate. See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev.

  • Page 312: Replacing The Power/Communication Board (A000368) (Continued)

    Use a Torx T-10 screwdriver to remove the two (2) screws (F000169) that secure the Printer Power/Communication Board (A000368) to the Printer Baseplate. See below. Remove and replace the Power/Communication Board (A000368). See Replacing the Power/Communication Board DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. (A000368). 8-58...

  • Page 313: Replacing The Printhead Assembly (D900023)

    Guide the Printhead Assembly (D900023) between the side Plates and out of the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) in Section 5. Continued on the next page Fargo Electronics, Inc.

  • Page 314: Replacing The Printhead Assembly (D900023) (Continued)

    RESTRICTED USE ONLY Replacing the Printhead Assembly (D900023) (continued) Steps Procedure Disconnect the cables from the Printhead Assembly. See below. Replace the Printhead Assembly (D900023). See below. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-60...
  • Page 315 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Printhead Assembly (D900023) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-61...

  • Page 316: Motor And Magnetic Head Replacements

    RESTRICTED USE ONLY Fargo Electronics, Inc. Motor and Magnetic Head Replacements Refer to this display for all four (4) Motor replacement procedures in this section. See below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-62...

  • Page 317: Replacing The Headlift Motor Assembly (D900085)

    Remove the Card Output Door and Left End Cap. See Door Assembly (D900092). See Remove the Baseplate Assembly. See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900085 and D900077 Tools Needed: Phillips Head Screwdriver. Parts Needed: Headlift Motor Assembly D900085 Estimated Repair Time: 15 minutes.

  • Page 318: Replacing The Headlift Motor Assembly (E000806) And The Headlift Cam (D900075) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Headlift Motor Assembly (E000806) and the Headlift Cam (D900075) (continued) See previous page and following two pages for procedural steps. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-64...
  • Page 319 Use a Torx T-10 screwdriver to remove the two (2) screws (F000171) that secure the Printhead Cam Lever (D900043). See previous page and below. b. Note the position of the Print Headlift Spring and Cam position. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...

  • Page 320: Replacing The Headlift Motor Assembly (E000806) And The Headlift Cam (D900075) (Continued)

    Position the Headlift Cam to ensure it is clear of the Headlift Sensor. Partially pull the Headlift Motor Assembly (E000806) out the front of the Printer. Disconnect the Headlift Motor power cable. See below.

  • Page 321: Replacing The Input Feed Motor Assembly (D900084)

    Door Assembly Use a Torx T-10 screwdriver to remove the three (3) screws (F000177) that secure the Card Feed Input Motor Assembly to the Printer. See the frontend display with this set of procedures. Disconnect the Input Motor power cable.

  • Page 322: Replacing The Input Feed Motor Assembly (D900084) (Continued)

    Note 2: Be sure to remove any grease off of the Card input Access hole before you insert a new Roller into the hole. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...
  • Page 323 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Input Feed Motor Assembly (D900084) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-69...

  • Page 324: Replacing The Stepper Motor Assembly (D900087)

    Assembly (D900087). Use a Torx T-10 screwdriver to remove the three (3) screws (F000171) that secure the Stepper Motor to the Printer. See the frontend display with this set of procedures. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Rear Cover...

  • Page 325: Replacing The Stepper Motor Assembly (D900087) (Continued)

    Replacing the Stepper Motor assembly (D900087) (continued) Steps Procedures Push the Stepper Motor into the Motor cavity. Disconnect the Stepper Motor Power Cable. Replace the Stepper Motor Assembly (D900087). Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-71...

  • Page 326: Replacing The Ribbon Take-Up Motor (D900086)

    Use a Torx T-10 screwdriver to remove the four (4) screws (F000177) that secure the Ribbon Take-up Motor (E000806) to the Printer. Pull the Ribbon Take-up Motor and Hub out of the Printer. See the frontend display with this set of procedures.

  • Page 327: Replacing The Ribbon Take-Up Motor (D900086) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Ribbon Take-up Motor (D900086) (continued) See lower right of display. Continued on the next page DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-73...
  • Page 328 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Ribbon Take-up Motor (D900086) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-74...

  • Page 329: Replacing The Magnetic Head Assembly (D900050)

    Pull out the Magnetic Encoder Assembly (D900050). See below. Remove and replace the Magnetic Head Assembly (D900050). See next page. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Refer to Drawing D900148. Tools Needed: Torx T-10 Screwdriver.

  • Page 330: Replacing The Magnetic Module Door (D900107) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Magnetic Module Door (D900107) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-76...

  • Page 331: Sensor Replacement

    Remove the Top Cover Assembly. See page 8-39). Remove the Platen Roller. See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Rear Cover Replacing the Input Door Replacing the Right End Cap (D900065-01 and Replacing the Left End Cap...

  • Page 332: Replacing The Ribbon Led Sensor Assembly (A000374 And D900138) (Continued)

    Use a Torx T-10 screwdriver to remove the two (2) screws (F0001778) that secure the Ribbon LED Sensor to the Printer. Replace the Sensor (A000374 and D900138). Reverse to reassemble DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-78...

  • Page 333: Replacing The Rfid Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) And Ribbon Supply Hub (D900090)

    Use a Retaining Ring Pliers to remove the card feed gear (810266) retaining ring (140048) and slide the gear off the Shaft. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900077 and D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring...

  • Page 334: Replacing The Rfid Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) And Ribbon Supply Hub (D900090) (Continued)

    Fargo Electronics, Inc. Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Hub (D900090) (continued) See previous page and following pages relating to this specific procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-80...

  • Page 335: Replacing The Rfid Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) And Ribbon Supply Hub (D900090) (Continued)

    Fargo Electronics, Inc. Replacing the RFID Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) and Ribbon Supply Hub (D900090) (continued) See previous page and following pages relating to this specific procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-81...

  • Page 336: Replacing The Rfid Sensor Assembly (A000365), Ribbon Encoder Wheel (810492), Encoder Pulley (D900106) And Ribbon Supply Hub (D900090) (Continued)

    Use a Torx T-10 screwdriver to remove the two (2) screws F000177) That secure the RFID Sensor Assembly (A000365) to the Printer. Disconnect the RFID Sensor cable (D900112). Replace the RFID Sensor Assembly (A000365). Reverse to reassemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-82...

  • Page 337: Replacing The Headlift Sensor Assembly (D900113)

    (D900092). See Remove the Printer Baseplate. See Remove the Ribbon Take-up Motor Assembly. See up Motor (D900086). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900110. Tools Needed: Torx T-10 Screwdriver. Parts Needed: Estimated Repair Time: 20 minutes.

  • Page 338: Replacing The Headlift Sensor Assembly (D900113) (Continued)

    Use a Needle Nose Pliers to firmly grasp the Headlift Sensor and pull to remove it. (Note: The Headlift Sensor is a “pressure-fit” Sensor and does not rely on any screws to fasten it to the Printer.) Replace the Sensor. Reverse to reassemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-84...

  • Page 339: Roller, Cable And Fan Replacement

    Remove the Stepper Motor Idler Pulley (D840888) and the Platen Roller Drive Gear (D900047). See the Platen Roller Drive Gear DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawing D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Platen Roller D900041, Retaining Ring (X1)
  • Page 340 Pull out the Platen Roller (D900041). Replace the Platen Roller (D900041). (Note: Be sure to add the retaining clip (140062) to the new Platen Roller before it is inserted into the Printer.) Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3)

  • Page 341: Replacing The Platen Roller (D900041) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Platen Roller (D900041) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-87...
  • Page 342 Assembly (D900087). Use a Retaining Ring Pliers remove the retaining ring (140048) from the Cleaning Roller Shaft. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawing D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers Parts Needed: Card Cleaning Roller D900040, Retaining Ring 140048(X1), Wave Washer 130951 (X1) Estimated Repair Time: 30 minutes.

  • Page 343: Replacing The Card Cleaning Or Feed Roller (D900040) (Left Of Platen) And The Card Drive Gear (810266)

    Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Replacing the Card Clean Roller (810266).

  • Page 344: Replacing The Card Cleaning Or Feed Roller (D900040) (Left Of Platen) And The Card Drive Gear (810266) (Continued)

    RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Card Cleaning or Feed Roller (D900040) (left of Platen) and the Card Drive Gear (810266) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-90...

  • Page 345: Replacing The Input Pusher (D900104)

    Remove the Rear Cover. See Remove the Input Door and Right End Cap. See Assembly (D900148). See DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900110. Tools Needed: Torx T-10 Screwdriver. Parts Needed: Estimated Repair Time: 15 minutes.

  • Page 346: Replacing The Input Pusher (D900104) (Continued)

    Remove the Flange Bearing (F000350) that connects the Input Pusher (D900104) to the Card Input Shaft (D900052) and Spring (F000337), as shown on the next page. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Replacing the Baseplate (D900000).

  • Page 347: Refer To Drawing D900110

    Use a Retaining Ring Pliers to remove the retaining ring (140048) from the Card Exit Roller Shaft. Slide the Card Exit Gear (810266) off of the Roller Shaft. Remove the Wave Washer (130951). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawing D900110. Tools Needed: Torx T-10 Screwdriver, Retaining Ring Pliers...

  • Page 348: Replacing The Card Feed Or Exit Roller (D900042) And The Card Drive Gear (810266)

    Replace the Card Exit Roller. Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-94...
  • Page 349 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Card Feed or Exit Roller (D900042) and the Card Drive Gear (810266) (continued) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-95...

  • Page 350: Replacing The Pinch Roller (D900098)

    Exit Roller Shaft. Slide the Card Exit Gear (810266) off of the Roller Shaft. Remove the Wave Washer (130951). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Rear Cover Replacing the Input Door Replacing the Right End Cap (D900065-01 and...

  • Page 351: Replacing The Pinch Roller (D900098) (Continued)

    Replace the Pinch Roller (D900098). Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-97...
  • Page 352 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Pinch Roller (D900098) (continued) See the previous page. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-98...

  • Page 353: Replacing The Cleaning Roller Lever (D900051)

    Exit Roller Shaft. Slide the Card Exit Gear (810266) off of the Roller Shaft. Remove the Wave Washer (130951). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Rear Cover Replacing the Input Door Replacing the Right End Cap (D900065-01 and...

  • Page 354: Replacing The Cleaning Roller Lever (D900051) (Continued)

    Replace the Pinch Roller (D900098). Caution: Be sure to add the retaining clip (140062) to the new Cleaning Roller before it is inserted into the Printer. Reverse to re-assemble. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-100...
  • Page 355 RESTRICTED USE ONLY Fargo Electronics, Inc. Replacing the Cleaning Roller Lever (D900051) (continued) See procedure on previous page. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 8-101...

  • Page 356: Replacing The Printhead Cable Assembly (D900035)

    Remove the Head Cover Plate (820253). Remove the Printhead. See Disconnect the Printhead Data Cable (D900035) from the Printhead (D900023) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Rear Cover Replacing the Printhead Assembly Continued on the next page Fargo Electronics, Inc.

  • Page 357: Replacing The Printhead Cable Assembly (D900035) (Continued)

    Replacing the Printhead Cable Assembly (D900035) (continued) Steps Procedure Place the Printer back on its feet and disconnect the Printhead Data Cable from the Main Board. Remove and replace the Printhead Data Cable. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 358: Replacing The Fan Assembly (D900033)

    (D900023). Use a Torx T-10 screwdriver to remove the two (2) screws (F000174) that secure the Fan Assembly (D900033) to the Baseplate. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawing D900115. Tools Needed: Phillips Head Screwdriver. Parts Needed: Fan Assembly D900033 Estimated Repair Time: 30 minutes.

  • Page 359: Replacing The Fan Assembly (D900033) (Continued)

    RESTRICTED USE ONLY Replacing the Fan Assembly (D900033) (continued) Steps Procedure Feed the Fan Assembly power cable out of the Printer. Remove and replace the Fan Assembly (D900033). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-105...

  • Page 360: Pulley Removal

    Motor (D900086). Use a retaining ring pliers to remove the retaining ring (140048) from the Platen Roller Shaft. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Replacing the Rear Cover Replacing the Input Door Replacing the Right End Cap (D900065-01 and...

  • Page 361: Replacing The Stepper Motor Idler Pulley (D840888) And The Platen Roller Drive Gear (D900047) (Continued)

    Loosen but do not remove the Stepper Motor Idler Pulley tension set screw. Carefully slide of both the Stepper Motor Idler Pulley (D840888) and the Platen Roller Drive Gear (D900047) at the same time. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-107...

  • Page 362: Replacing The Stepper Motor Idler Pulley Shaft Assembly (D900089) And The Stepper Motor Drive Belt (F000094)

    Motor (D900086). Remove the Stepper Motor Idler Pulley. See Pulley (D840888) and the Platen Roller Drive Gear DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Refer to Drawings D900077. Tools Needed: Phillips Head Screwdriver. Parts Needed: Steper Motor Idler Puley shaft assembly D900089 (1), Stepper Motor Drive Belt F00094.

  • Page 363: Replacing The Stepper Motor Idler Pulley Shaft Assembly (D900089) And The Stepper Motor Drive Belt (F000094) (Continued)

    Stepper Motor Drive Belt (F000094) (continued) Steps Procedure Use a Torx T-10 screwdriver to remove the Stepper Motor Idler set screw. Remove the Stepper Motor Drive Belt (F00094) Remove the Stepper Motor Idler Pulley. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-109...

  • Page 364: Flipper Table Replacement

    Estimated Repair Time: 35 minutes. Steps Procedure Caution: Turn off the Printer and unplug the power cord from the Printer. Remove the Rear Cover (D90066) to the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 8-110...

  • Page 365: Replacing The Flipper Table Module Assembly (D900200) (Continued)

    Replacing the Flipper Table Module Assembly (D900200) (continued) Step Description Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064) to the Printer, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-111...
  • Page 366 Use the Torx T-10 screwdriver to attach the one (1) front Baseplate mount screws (F000170), as shown below. Attach the Flipper Table Module Cover, as shown below. Connect the USB and Power cables, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 8-112...

  • Page 367: Section 9: Packing The Card Printer

    Wipe it down with a lint-free cloth. Clean the Printhead with a alcohol swab. Pack the Printer in the original carton and packing materials. Ensure to enclose any necessary paperwork, test cards, etc. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 368: Section 10: Board Level Diagnostics

    To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 10-1...

  • Page 369: Sensor And Motor

    Use this table as a reference tool for Board Level Diagnostics Motor Location Print Drive Stepper Print Headlift Ribbon Drive DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Low Range VDC Present .02 1, 3 Not Depressed (+, -) 0 - .17...

  • Page 370: Section 11: Diagnostic Tool Utility

    Selecting the Help button in the Diagnostics Utility ____________________________________ 11-27 Selecting the About button in the Diagnostics Utility ___________________________________ 11-28 Selecting the Exit button in the Diagnostics Utility _____________________________________ 11-29 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-1...

  • Page 371: Using The Diagnostic Tool Utility

    Selecting from the Printer Selection menu Step Procedure Click on the dropdown Printer selection menu to view a list of currently installed Fargo Printer Drivers installed on the computer. Select the Printer that is going to be tested, as shown below.

  • Page 372: Reviewing Customized Diagnostic Utility Tabs For Your Printer

    Select a Printer from the Printer Selection menu that will customize the tabs that are available. (Note: Only the Diagnostic Utility tabs for the selected Printer will be shown. For example, the Lamination tab will not be shown if the Printer does not have Lamination capabilities.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev.

  • Page 373: Using The Diagnostic Utility Tabs

    RESTRICTED USE ONLY Using the Diagnostic Utility tabs Selecting the Print Spooler tab in the Diagnostics Utility Step Procedure Select the Print Spooler tab, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-4...

  • Page 374: Selecting The Print Spooler Tab In The Diagnostics Utility (Continued)

    Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure Click on the Select File button to bring up the Browse for Print File window, as shown below and on the next page. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-5...
  • Page 375 Click on the Browse button to browse through an open file dialog box, as shown below. b. Select the Print File (.PRN) that is to be sent to the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 376: Selecting The Print Spooler Tab In The Diagnostics Utility (Continued)

    RESTRICTED USE ONLY Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure Select the number of copies to be printed, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-7...

  • Page 377: Selecting The Print Spooler Tab In The Diagnostics Utility (Continued)

    Selecting the Print Spooler tab in the Diagnostics Utility (continued) Step Procedure Click on the Send File button in order to send the selected Print Files (.PRN) to the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-8...

  • Page 378: Selecting The Firmware Updates Tab In The Diagnostics Utility

    RESTRICTED USE ONLY Selecting the Firmware Updates tab in the Diagnostics Utility Step Procedure Select the Firmware Updates tab, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-9...

  • Page 379: Downloading Firmware Updates

    Fargo Electronics Technical Support Web site: http://www.FargoSupport.com/ Select your specific Printer model and click on the Submit button. Click on the Firmware file link labeled for the specific Printer model. Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file.

  • Page 380: Placing The Printer In The Upgrade Mode

    Press and hold down the power and pause buttons on the Printer. Reapply power to the Printer. (Note: The LCD display should now show Upgrade Firmware.) Press the Yes button on the LCD to continue. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-11...

  • Page 381: Sending The Firmware File

    Ensure that the firmware File is selected. Ensure that the Printer LCD says Upgrade Firmware Send File Now. Click on the Send Firmware button. Upon successful completion of the firmware update, the Printer will restart. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-12...

  • Page 382: Selecting The Mechanics Tab In The Diagnostics Utility

    Selecting the Mechanics tab in the Diagnostics Utility Step Procedure a. Select the Mechanics tab to test Motors and Sensors in the Printer. (Note: This section has a procedure for each function by a Run button, as shown below.) b. See the entire Selecting the Mechanics tab in the Diagnostics Utility section for related sub-procedures (Steps 2A to 2G).

  • Page 383: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Calibrate the Ribbon Sensor button to calibrate the Print Ribbon. (Note: This will ensure proper operation of the Ribbon Sensing systems.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-14...
  • Page 384 Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Clean Printer (Remove Cards) button to activate the function. See Running the Magnetic Self Test (HiCo Only) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.

  • Page 385: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    Procedure Click on the Cycle the Printhead button to verify operation of the Printhead Headlift Motor and Headlift Sensor. (Note: When selected, the Printhead should cycle up and down.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-16...

  • Page 386: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Advance the Stepper Motor button to move the Card Rollers forward in the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-17...

  • Page 387: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Reverse the Stepper Motor button to move the Card Rollers backwards in the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-18...

  • Page 388: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    Click on the Cycle the Card Input Roller (Remove Cards) button to activate the Card Input Motor. (Note: Ensure that all cards have been removed from the Printer before selecting this option.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-19...

  • Page 389: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Advance the Ribbon Motor (Remove Ribbon) button to DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-20...

  • Page 390: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Reverse the Ribbon Drive Motor (Remove Ribbon) button to DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-21...

  • Page 391: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Magnetic TOF Calibrate (HiCo) button to DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-22...

  • Page 392: Selecting The Mechanics Tab In The Diagnostics Utility (Continued)

    RESTRICTED USE ONLY Selecting the Mechanics tab in the Diagnostics Utility (continued) Step Procedure Click on the Magnetic TOF Calibrate (LoCo) button to DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-23...

  • Page 393: Selecting The Self Tests Tab In The Diagnostics Utility

    DTC400, DTC300 and DTC300M Printers). • Click on the Barcode Test Card button to test the resin printing capabilities of the Printer (Note: A full color Ribbon (YMC) with a resin panel (K) or a resin Ribbon is required for this test.) •...

  • Page 394: Selecting The Card Samples Tab In The Diagnostics Utility

    Selecting the Card Samples tab in the Diagnostics Utility Step Procedure a. Select the Card Samples tab to print sample images from the Printer. b. Select the desired Image, as shown below. (Note: You will see the enlarged Image after you select it from several options.) c.

  • Page 395: Selecting The Magnetic Encoding Tab In The Diagnostics Utility

    Track 2 and Track 3. c. Click on the Encode button to encode the data. Click on the Clear button to clear existing data from Track 1, Track 2 and Track 3. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-26...

  • Page 396: Selecting The Help Button In The Diagnostics Utility

    RESTRICTED USE ONLY Selecting the Help button in the Diagnostics Utility Step Procedure Select the Help button to access the Fargo Diagnostics Utility Help document, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-27...

  • Page 397: Selecting The About Button In The Diagnostics Utility

    Selecting the About button in the Diagnostics Utility Step Procedure Select the About button to access version information for the Diagnostics tool. (Note: A list of the Printers that the Diagnostic Utility supports is also available.) DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-28...

  • Page 398: Selecting The Exit Button In The Diagnostics Utility

    RESTRICTED USE ONLY Selecting the Exit button in the Diagnostics Utility Step Procedure Select the Exit button to close out and exit from the Fargo Diagnostics Utility. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 11-29...

  • Page 399: Section 12: Firmware Upgrades

    RESTRICTED USE ONLY Section 12: Firmware Upgrades Introduction The DTC400/DTC300/DTC300M Card Printer/Encoders - Firmware Upgrade Document (Rev. 1.3) and this section are identical. They both provide step-by-step procedures for upgrading the Firmware on these Printers. Requirements • Windows 32 bit Operating System (XP/2000) •...

  • Page 400: Safety Messages (Review Carefully)

    To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-2...

  • Page 401: Downloading Firmware

    • Click on the Start icon on the desktop. • Select the Programs folder. • Select the Fargo folder. • Click on the Diagnostic Utility, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-3...

  • Page 402: Downloading Firmware (Continued)

    Downloading Firmware (continued) Step Procedure Use the Select a printer to continue dropdown menu to select the Printer. a. Click on the Download Firmware button under Step 1:, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.
  • Page 403 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure a. Check that the Computer has an active Internet connection. b. Click on the Yes button, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-5...

  • Page 404: Downloading Firmware (Continued)

    This will launch the Fargo Support page. • Click on the Firmware selection box. • Use the drop down menu to select the Printer. • Click on the Go button, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-6...

  • Page 405: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Printer name under Printer Firmware to begin the download, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-7...

  • Page 406: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Save button to save the file, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-8...

  • Page 407: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Save button to save the file to the computer’s Desktop, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-9...

  • Page 408: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Close button to close this dialog when the download is completed, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-10...

  • Page 409: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure From the computer’s desktop, double click on the Firmware .exe file to un-zip it, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-11...

  • Page 410: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Browse button on the WinZip Self-Extractor window, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-12...

  • Page 411: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Select the Desktop, then click on the OK button in the Browse for Folder dialog, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-13...

  • Page 412: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Unzip button in the WinZip Self-Extractor window to unzip designated files, as shown below DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-14...

  • Page 413: Downloading Firmware (Continued)

    RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Select Firmware File button under Step 2: in the Fargo Diagnostic Utility window, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-15...

  • Page 414: Downloading Firmware (Continued)

    Step Procedure • Select the Desktop dropdown menu. • Click on the .frm file. • Click on the Open button, as shown below. This completes the Downloading Firmware procedure. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-16...

  • Page 415: Placing The Printer In The Firmware Upgrade Mode

    Caution: Turn off the Printer and unplug the power cord from the Printer. Press and hold down the Power and Pause buttons on the Printer, as shown below. Continue to hold down both the Power and Pause buttons as the power is reapplied, hold the buttons down for two (2) seconds after the power has been restored and then release.

  • Page 416: Placing The Printer In The Firmware Upgrade Mode (Continued)

    RESTRICTED USE ONLY Placing the Printer in the Firmware Upgrade Mode (continued) Step Procedure Ensure that the Printer LCD displays this message: as shown below Upgrade Firmware Send File Now. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-18...

  • Page 417: Sending The Firmware File

    Step Procedure Ensure that the Printer LCD displays this message: Upgrade Firmware Send File Now. From the Fargo Diagnostic Tool, click on the Send Firmware button, as shown below. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-19...

  • Page 418: Sending The Firmware File

    RESTRICTED USE ONLY Sending the Firmware File (continued) Step Procedure Upon successful completion of the Firmware Update, the Printer will restart. The procedure is now completed. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 12-20...

  • Page 419: Section 13: Fargo Technical Support

    (952) 941-1852 for additional technical assistance. Contact Fargo Technical Support via the Web: http://www.fargosupport.com Position a phone near the Printer and Computer so Fargo technicians can help to troubleshoot the Printer(s). Please have a self-test and a sample card ready when calling Fargo Technical Support.

  • Page 420: Reading The Serial Numbers On A Fargo Printer

    You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). 1. Year Built: The first two digits in the serial number indicate the year that the Printer was manufactured.

  • Page 421: Section 14: Reviewing The Spare Parts List

    Fargo Electronics, Inc. Section 14: Reviewing the Spare Parts List Reviewing the DTC400/DTC300/DTC300M Spare Parts List DTC400/DTC300/DTC300M ID Card Printer Recommended Spare Parts List Effective Date: June 2004 For current pricing see http://www.fargopartner.com/support_services/ DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 14-1...

  • Page 422: Section 15: Glossary Of Terms

    Institute) AS400 An IBM operating system running on a main frame. DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer. ASCII (American A standard for processing information in computer processors. An...
  • Page 423 Buffer A block of memory, in the Printer or PC, that holds print files until the processor is ready to print them. Cable...
  • Page 424 Compressed air Air stored in a tank or produced by an aerosol can, delivered by through nozzle at a high speed. Used in the Printer to blow out debris. Contrast The degree of difference in luminance of two areas.
  • Page 425 A small array of mechanical switches installed on the board that can In-line Package be configured to change Printer operations including providing a Switches) variety of self-tests. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 15-4...
  • Page 426 Typically, it works as a pass-through device and is connected in serial to the parallel cable. The smallest unit of an image that the Printer is able to produce. The smaller the dot, see dot pitch, the sharper the image.
  • Page 427 The device in the Printer that accepts smart cards with an ISO Station smart card contact station. This allows the user to write to the smart card chip with a standard RS-232 interface in the back of the Printer or with the optional built-in encoder. Edge-to-Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border.
  • Page 428 The instruction set, stored in chip memory, inside the Printer that controls functional and operational data. Some models require a chip change for updates; some firmware can be changed by reprogramming from the PC. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 15-7...
  • Page 429 Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page...
  • Page 430 IC (Integrated Circuit) An electronic device that contains many individual circuits interconnected and placed within a discrete package. ID (Identification) An abbreviation for identification. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 15-9...
  • Page 431 Input Any data or material being transferred to the Printer. Input Hopper The area of the Printer that stores the blank cards, ready to print. Intermediate Transfer A thin flexible material coated with a resin material into which the Media (InTM) dye is transferred from the Ribbon by the Printhead.
  • Page 432 The JIS standard specifies one track on the front. Magnetic Verify A process to confirm proper magnetic encoding. After encoding, the information is read off back and compared to the intended string. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 15-11...
  • Page 433 System) computer's operations and applications. The Driver used for any given OS will differ from other platforms. The correct version Driver must be loaded for the Printer to interface with the OS and the application to print. Output Any product of the Printer including card image, encoded data and lamination.
  • Page 434 Peripheral Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc.
  • Page 435 Print Job A file of one or more cards for the Printer to print, including image data and Printer functions, transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler.
  • Page 436 A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image. Resin A semisolid material. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 15-15...
  • Page 437 An interface standard, established in 1969 by the Electronic Industries Association, regarding the connecting of computer peripherals. Saturation A measure of the degree of color, from gray, with the same brightness. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 15-16...
  • Page 438 Driver or stored in the Printer's memory. Sensor An electro-mechanical/electro-optical device used to indicate a change in state in the Printer such as when a card reaches a certain location. Serial The transfer of data, one bit at a time and in sequential order, communications using a single wire.
  • Page 439 Term Definition Spooling Rather than moving a print job directly to the Printer, the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background. SS (Start Sentinel) The character denoting the end of a magnetic data string.
  • Page 440 An AC power supply, typically powered by batteries, which Power Supply) provides temporary power to the PC or Printer during an interruption of the supply voltage. DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Continued on the next page 15-19...
  • Page 441 The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. 15-20...

  • Page 442: Section 16: Index

    6-74 card input, 6-107 Card Input Hopper, 2-9 Card Input Hopper Capacity, 2-3 card orientation, 6-75 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. card output, 6-107 Card Size, 2-14 card stock scratches, 5-41 Card Surface, 2-14...
  • Page 443 7-3 Fargo Secure Print Security Suite, 3-1 Fargo Technical Support, 13-1 Fargo Technical Support via the Web, 13-1 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. FCC, 2-2 feed card into encoder, 5-5...
  • Page 444 Magnetic encoding, 15-11 Magnetic Head Assembly Replacement, 8-75 Magnetic Offset option, 6-113 Magnetic Offset value, 6-113 Magnetic stripe, 15-11 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Magnetic Stripe Encoding Module, 6-50 Magnetic Stripe reader, 5-15 Magnetic Track, 15-11...
  • Page 445 Queue, 15-15 RAM (Random Access Memory), 15-15 Rasterize, 15-15 Reboot, 15-15 Registration, 15-15 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. Regulatory Compliances, 2-2 Reject Hopper, 5-15 Replacing Headlift Sensor Assembly, 8-83, 8-84, 8-91, 8- Replacing the Front Cover (D900072), 8-42...
  • Page 446 1, 2 and 3, 6-62 troubleshoot the Printer, 13-1 Troubleshooting, 15-19 TrueType (TT), 15-19 TrueType black text, 6-90 UL, 2-2 DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) Fargo Electronics, Inc. UL-GS, 2-2 Ultra Violet Flourenscing Panel, 2-10 UltraCard, 15-19 UltraCard III, 15-19...

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