Samsung UN40F6300 E-Manual page 58

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The TV hasseveralbuilt-in systemsdesignedfor userandTV systemsupport.
Remote Management
Screen Menu > Support > Remote Management
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose
your TV remotely. You will need to read and agree to the service agreement before using this feature.
A Samsung Electronics technician will then diagnose, repair, and update your TV remotely. However,
these features are only available when your TV is connected to the Internet.