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GeneraJ TroubJeshooting
Probmem
What To Do
Opener does not run
from Wall Control
t
Door Opener starts
for no apparent reason
Door starts down, then
stops before it is
completely closed
Door starts down, then
stops and goes back up
Door will only run dosed
m
Door will only run open
Lights will not turn off
Door starts up, but stop'.
before it is
completely open
Operator runs,but door
does not move
Wall ConsoleVacation
Lock function does
not work
Noisy Operation
1. Check Lock switch on Wall Control (seeWall Console section on Installation Poster).
2. Check Power Source:
*
For Grounded Plug Connection.
-
Plug a lamp into the electrical outlet used for the door opener.
a. If lamp lights, power source is good.
b. If lamp does not light, check fuse or circuit breaker.
*
For Permanent Wiring Connection.
-
Check fuse or circuit breaker.
3. Check connections (seeWail Console section on Installation Poster):
At Power Head Terminats and Walt Control.
1. Check Wires to ensure that they are not cut (Stapes can cut insutation and short Wires)
Replace any shorting Staples and shorted Wires.
2. Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver's memory
and reprogram for remaining remote controls. (See EraseAll Receiver Memory on page 11).
3. Ensurethat no Buttons are stuck"pushed-in"on
Wall Console or any Remote Controls.
1. Check dose Limit Switch setting (page 7 and Installation Poster). Adjust as needed.
2. Check Force Setting (page 7 & 8).Adjust as needed.
3. Check for shorted wires.
1. If a new installation, check Door Arm position.
2. Check operation of Contact Reversefunction.
3. Check Safe-T-Beam¢_ Systemfor beam obstruction or misalignment ofLenses.
4. Check Safe-T-Beam _ Systemdiagnostic code.
5. Check dose Forceadjustment (seeSet Limit Switches and ForceControls on page 7 ). Adjust as needed.
6. Check garage doorfor binding.
1, Check Open Limit Switch for a short drcuit and for proper wiring,
2, Check Open Force adjustment (seeSet Limit Switches and ForceContro[s on page 7& 8). Adjust asneeded.
:3, Check condition of garage door and door spring(s),
4, WARNJNIG: I f you suspect a probtem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact CustomerService at 1-800-3S-GENIE
5. Check position of Lock Switch on Console.
1. Check Safe.T_Beam® SystemasdetaiIed in the Safe.T_Beam® System SeIf_diagn_stic Tr_ubIesh__ting Chart
(page 10).
2. Check d°se Limit Switch f°r a sh°rt circuit and f°r pr°per wiring'
3. Check CIoseForceadjustment (seeSet Limit Switches and ForceControls on page 7 & B). Adjust as needed.
m
1. DisconnectWires connecting WallConsole to Power Head (see"WalIConsole Installation"- on Installation poster).
Check their condition and either replace or reconnect.
2. Until a replacement Wail Consolecan be obtained, disconnect Wall Consoleand use only Remote Controls
or WirelessKeypad to operate Opener.
3. Check for non-compatible wall control.
1. Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as detailed in Maintenance Section.
2, WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory
Authorized Dea_erfor service, or contact Customer Service at 1-800-35-GENIE,
3. Check Open Limit Switch for a short circuit and for proper wiring.
4. Check Open Forceadjustment (see Set Limit Switches and ForceControls on page 7 & 8). Adjust as needed.
T
1. EnsureCarriageAssembly isengaged to RailDrive Screw(seeInstall Carriage Assembly -INSTALLATIONPOSTER).
2. Check Forceadjustment (seeSet Limit Switches and ForceControls on page 7). Adjust asneeded.
3. Check that alI sections of RailDrive Screware turning when Motor runs. If not:
Check condition (not cracked,split, or broken) and placement of Coupler. Replaceas needed.
Check condition (not cracked,split, or broken) and placement of Collar and dip. Replacethem
as needed.
1. EnsureCarriageAssembly is in contact with CloseLimit Switch.
2. Check when door isfully closed,that Carriage activatesClose Limit Switch. If not.adjust position of Close
Limit Switch (Seepage7).
1. Besure all fasteners are tight.
2. Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
babnced as described in Maintenance Section (page 10).
11
For Help, call 1-800-35-GENIE
or visit wwwogeniecompanyocom
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