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Before you call for service...
Troubleshooting Tips
PERFORMANCE (cont.)
Possible Causes
What To Do
Pilling
Result of normal wear on
• While this is not caused by the washer, you can slow the
polg-cotton blends and
pilling process by washing garments inside out.
fuzzy fabrics
Snags, holes, tears, rips
Pins,snaps, hooks,sharp
• Fasten snaps, hooks, buttons and zippers.
or excessive wear
buttons, belt buckles,
• Remove loose items like pins, objects in pockets and
zippers and sharp objects
sharp buttons.
left in pockets
• Turn knits (which snag easily)inside out.
Undiluted chlorine bleach
• Check bleach package instructions for proper amount.
• Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or
• Rinse items that may have chemicals on them before
dye, permanent wave solution
washing.
Wrinkling
Improper sorting
• Avoid mixing heavy items (likework clothes) with light items
(likeblouses).
• Try a fabric softener
Overloading or incorrect
• Load your washer so clothes have enough room to move
water level
freely with water covering all of the clothes.
Incorrect wash and
• Hatch Cycle selection to the type of fabric you are washing
dry cycles
(especiallyfor easy care loads).
Repeated washing in
• Wash in warm or cold water
water that is too hot
SOUNDS
Possible Causes
What To Do
"Metallic clicking"
Shifter mechanism is
• The drive system will engage at the start of agitate and
engaging or disengaging
disengage when agitate is complete. This occurs multiple
times during the wash.
Beck and forth "swoosh"
Electric motor reversing
• This machine has a drive system that doesn't use gears.
or light "clicking" sound
direction
This sound is the motor rotating back and forth to agitate
during agitate
your laundry.
Quick short agitation
Clothing redistribution
• At the end of agitate, the motor makes short agitation strokes
sounds at end of agitate
to redistribute the load.
"Click" when water
Relay switch
• The relay makes a click sound when activated. The water
stops filling
level activates the relay and stops filling.
"Clicking" behind Control
Automatic Temperature
• This valve mixes in cold and hot water The "clicking" is the
Panel during fill
Control Valve
valve turning on and off.
Water volume changes
Automatic Temperature
• This valve mixes in cold and hot water The sound changes
during fill
Control Valve
when the valves are turned on and off.
Motor "whining up" or
Motor ramping up/down
• The motor will speed up incrementally during the spin cgcle.
"coasting down" in spin
during spin cycle
When spin is complete, it will coast until it stops.
"Humming"
Water drain pump
• The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is
complete.
"Gurgling"
Water drain pump
• When the pump starts drawing in air, It starts to gurgle.
The washer should then begin spinning and the sound will
continue until it is done spinning.
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