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CUSTOMER SERVICE INFORMATION
Honda Power Equipment dealership personnel are trained
professionals. They should be able to answer any question you may
have. If you encounter a problem that your dealer does not solve to
your satisfaction, please discuss it with the dealership's management.
The Service Manager or General Manager can help. Almost all
problems are solved in this way.
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Power Equipment Customer
Relations Office. You can write:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400
When you write or call, please give us this information:
•
Model and serial numbers (page 15)
•
Name of the dealer who sold the lawn mower to you
•
Name and address of the dealer who services your lawn mower
•
Date of purchase
•
Your name, address, and telephone number
•
A detailed description of the problem
Honda Publications
These publications give you additional information for maintaining and
repairing your lawn mower.
Shop Manual—This manual covers complete maintenance and
overhaul procedures. It is intended to be used by a skilled technician.
Available through your Honda dealer or through
Helm Inc. at (888) 292-5395 or visit
www.hondapowerequipment.com/own.htm
Parts Catalog—This manual provides complete illustrated parts lists
and is available through your Honda dealer.
Frequently Asked Questions—The Honda Power Equipment web
site provides additional information for users of Honda equipment.
Visit www.hondapowerequipment.com/faq.htm.
DISTRIBUTOR'S LIMITED WARRANTY
This warranty is limited to the following Honda Power Equipment
products when distributed by American Honda Motor Co., Inc., Power
Equipment Division, 4900 Marconi Drive, Alpharetta, Georgia
30005-8847.
PRODUCTS COVERED
BY THIS WARRANTY
Walk Behind Mowers
(excluding HRC series)
HRX Mower Decks
*Limited lifetime HRX mower deck warranty applies to lawn mowers
purchased on or after November 1, 2006. Deck warranty is valid for
the original purchaser only.
18
M-F, 8:30 a.m. - 7:00 p.m. ET
LENGTH OF WARRANTY
(from date of original retail purchase)
Noncommercial/
Commercial/
Nonrental
Rental
36 months
3 months
Limited lifetime*
3 months
To Qualify For This Warranty:
The product must be purchased in the United States, Puerto Rico, or
the U.S. Virgin Islands from American Honda or a dealer authorized
by American Honda to sell those products. This warranty applies to
the first retail purchaser and each subsequent owner during the
applicable warranty time period.
What American Honda Will Repair or Replace Under
Warranty:
American Honda will repair or replace, at its option, any part that is
proven to be defective in material or workmanship under normal use
during the applicable warranty time period. Warranty repairs and
replacements will be made without charge for parts or labor. Anything
replaced under warranty becomes the property of American Honda
Motor Company, Inc. All parts replaced under warranty will be
considered as part of the original product and any warranty on those
parts will expire coincident with the original product warranty.
To Obtain Warranty Service:
You must take the Honda Power Equipment product, accessory,
replacement part, apparel, or the power equipment on which the
accessory or replacement part is installed, and proof of purchase, at
your expense, to any Honda Power Equipment dealer in the United
States, Puerto Rico, or the U.S. Virgin Islands who is authorized to
sell that product, during the dealer's normal business hours. If you are
unable to obtain warranty service, or are dissatisfied with the warranty
service you receive, take the following steps: First, contact the owner
of the dealership involved; normally this will resolve the problem.
However, if you should require further assistance, write or call the
Power Equipment Customer Relations Department of American
Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Customer Relations
Dept.
4900 Marconi Drive
Alpharetta, GA 30005-8847
Telephone: (770) 497-6400
Exclusions:
This warranty does not extend to parts affected or damaged by
accident and/or collision, normal wear, fuel contamination or
deterioration, use in an application for which the product was not
designed, or any other misuse, neglect, incorporation or use of
unsuitable attachments or parts, unauthorized alteration, or any
causes other than defects in material or workmanship of the product.
Mower blades and mower deck housings are specifically not
warranted against impact damage, including but not limited to,
abrasive damage.
Disclaimer of Consequential Damage and Limitation of
Implied Warranties:
American Honda disclaims any responsibility for loss of time or use of
the product, transportation, commercial loss, or any other incidental or
consequential damage. Any implied warranties are limited to the
duration of this written limited warranty. Some states do not allow
limitations on how long an implied warranty lasts and/or do not allow
the exclusion or limitation of incidental or consequential damages, so
the above exclusions and limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state.
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