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Nortel Voice Mail 4.0 FAX Set Up And Operation Manual

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Download this manual See also: User Manual, Installation Manual
Norstar Voice Mail 4.0 FAX
Set Up and Operation Guide
Norstar is a trademark of Northern Telecom
© Copyright Northern Telecom 1998
1-800-4 NORTEL
www.nortel.com/norstar
Norstar is a trademark of Northern Telecom.
P0886629 Issue 1.0
Printed in Canada

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  • Page 1 Norstar Voice Mail 4.0 FAX Set Up and Operation Guide Norstar is a trademark of Northern Telecom © Copyright Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Northern Telecom. P0886629 Issue 1.0 Printed in Canada...
  • Page 2 COPYRIGHT NOTICE This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel...

  • Page 3: Table Of Contents

    Contents Chapter 1 How to use this guide 1 Introduction 1 How this guide is organized 1 Conventions 2 What appears on the display 2 Prerequisites 2 Other documents 3 Chapter 2 Learning about FAX 5 Introduction 5 How FAX works 5 Who can use FAX 5 About Fax Mail 6 Message Notification 6...
  • Page 4 ii Contents Chapter 4 Setting up and maintaining Fax-on-demand mailboxes 25 Introduction 25 About Fax-on-demand Mailboxes 26 Adding a Fax-on-demand Mailbox 26 Changing the parameters of a Fax-on-demand Mailbox 28 Choosing a Fax-on-demand call method 29 Adding a Fax message from a fax machine telephone 31 Adding a Fax message from a disk 32 Recording a Fax-on-demand Mailbox Greeting 34 Deleting and viewing fax selection numbers in a Fax-on-demand...
  • Page 5 Contents iii Dialing Translation Parameters 60 Setting the Dialing Translation Parameters 60 Dialing Translation Table Administration 62 Setting up a Dialing Translation Table 62 Reviewing the entries in the Dialing Translation Table 63 Finding an entry in the Dialing Translation Table 64 Changing an entry in the Dialing Translation Table 65 Deleting a Dialing Translation Table entry 66 Technician Created Dialing Translation Table 67...

  • Page 6: How To Use This Guide

    How to use this guide Introduction This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX set up, and continue as an ongoing reference aid. This chapter tells you what to expect as you read this guide, and how information is presented.

  • Page 7: Conventions

    2 How to use this guide Conventions As you work with this guide, you will notice that conventions are used to represent the words that appear on the Norstar two-line display telephone. Display command line text Any word or prompt that is part of the first line of the display appears in a different text.

  • Page 8: Other Documents

    How to use this guide 3 You must also have a good working knowledge of Norstar Voice Mail and Custom Call Routing. This guide assumes you know how to operate the different Norstar Voice Mail Feature Codes, are aware of Norstar Voice Mail programming, and know the Norstar Voice Mail terminology.

  • Page 9: Learning About Fax

    Learning about FAX Introduction Norstar Voice Mail is a fully automated receptionist service that offers call routing and message taking services. FAX works with Norstar Voice Mail to provide incoming and outgoing fax capability. This chapter describes how FAX works and explains: •...

  • Page 10: About Fax Mail

    6 Learning about FAX About Fax Mail A fax document in a mailbox (with or without a voice introduction) is called a Fax message. Fax messages can be either voice introduced or non-voice introduced. This means the caller can leave a Fax message in a mailbox with or without an introductory message.

  • Page 11: About Fax-On-Demand

    Learning about FAX 7 To add a fax line to an existing mailbox, refer to the Norstar Voice Mail Set Up and Operation Guide . About Fax-on-demand The Fax-on-demand feature allows a caller to retrieve documents that are stored in Norstar Voice Mail.

  • Page 12: About Fax Overflow

    8 Learning about FAX About Fax Overflow A Fax Overflow mailbox is a mailbox for your fax machine. If the fax machine cannot answer an incoming fax call, Norstar Voice Mail answers the call and temporarily stores the Fax messages in the Fax Overflow mailbox. Later, when the fax machine is ready to print, Norstar Voice Mail will send the stored Fax messages to the fax machine.

  • Page 13: About Fax With Ccr

    Learning about FAX 9 About FAX with CCR Fax-on-demand can be used with Custom Call Routing (CCR) Trees. The Fax-on-demand functionality can be added to the CCR Tree by assigning the appropriate mailbox to a CCR Point. You can assign a Personal mailbox to a Leave Message Point. Incoming callers can then leave Fax messages in this Personal mailbox.

  • Page 14: Setting Up And Maintaining Fax

    Setting up and maintaining FAX Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining FAX. This chapter describes these tasks. Setting up and maintaining FAX involves: • Entering characters using the Norstar Dialpad • Setting the FAX System parameters •...

  • Page 15: Entering Characters Using The Norstar Dialpad

    12 Setting up and maintaining FAX Entering characters using the Norstar Dialpad You will enter characters on your Norstar dialpad to add the Fax Answering extension name, the Fax-on-demand mailbox name, the Fax Overflow Mailbox name, and a new member’s name to a Fax System Group List. The first time a numeric key is pressed, the Norstar set displays the first assigned letter.
  • Page 16 Setting up and maintaining FAX 13 Assigning a FAX System Station Identification name The FAX System Station Identification name is a text name that can be up to 16 characters. The FAX System Station Identification name can be a company name, a department, a location, number, or any other name.
  • Page 17 14 Setting up and maintaining FAX 7. Enter the Fax Answering extension number. The Fax Ext: RETRY QUIT Answering extension must be a valid Norstar DN. The Fax Answering extension can be set up with a Fax Overflow Mailbox for improved performance. Refer to "Adding a Fax Overflow Mailbox"...

  • Page 18: Changing The Fax System Parameters

    Setting up and maintaining FAX 15 ® 18. Press to end this programming session. Each time a Fax message’s retry limit is reached, Norstar Voice Mail stops attempting to send the message and a non-delivery alarm message is generated. The messages that failed to be sent are shown in the non-delivery alarm message.

  • Page 19: Adding A Fax Overflow Mailbox

    16 Setting up and maintaining FAX Adding a Fax Overflow Mailbox A Fax Overflow Mailbox is a mailbox for your fax machine. If the fax machine cannot answer the incoming fax call, the call is answered by Norstar Voice Mail. The Fax messages received are stored in the Fax Overflow Mailbox.
  • Page 20 Setting up and maintaining FAX 17 13. Press CHNG. Interval:1 14. Enter the retry interval time and press OK. Interval: RETRY The default retry interval time is 1 minute. This is a two-digit field. The retry interval time is a value between one and 60 minutes.

  • Page 21: Changing The Fax Overflow Mailbox Parameters

    18 Setting up and maintaining FAX Changing the Fax Overflow Mailbox parameters You can change any parameter assigned to a Fax Overflow Mailbox. This does not include the mailbox number. If you need to change a mailbox number, you must first delete the mailbox and then add the new Fax Overflow Mailbox.

  • Page 22: Deleting A Fax Overflow Mailbox

    Setting up and maintaining FAX 19 Deleting a Fax Overflow Mailbox You can delete a Fax Overflow Mailbox at any time. When you delete a Fax Overflow Mailbox, an incoming fax transmission will meet a busy signal. Fax messages that were in the Fax Overflow Mailbox before it was deleted are automatically printed.

  • Page 23: Adding A Fax System Group List

    20 Setting up and maintaining FAX Adding a Fax System Group List A Fax System Group List is used to send the same fax to all the members of a list. This eliminates sending the same fax several times. The maximum combined number of Voice and Fax Group Lists is 99.

  • Page 24: Adding Fax Machine Members To A Fax System Group List

    Setting up and maintaining FAX 21 If you want to add fax members to the Group List, refer to "Adding fax machine members to a Fax System Group List" on page 21. For more information about Group Lists, refer to the Norstar Voice Mail Set Up and Operation Guide. Adding fax machine members to a Fax System Group List Members of a Fax System Group List are fax machines from other locations.

  • Page 25: Sending A Fax System Group Message (Fax Broadcast)

    22 Setting up and maintaining FAX 10. Press NEXT. FINANCE CHNG FINANCE is an example of a Fax System Group List name. 11. Press LINE. Fax dest: none POOL Note: Pressing POOL selects a line within a line pool. Pressing IC selects an intercom line. If you press IC you must enter an extension number, accept the number and go to step 15.
  • Page 26 Setting up and maintaining FAX 23 To send a Fax System Group message from your Norstar telephone: ƒ·°⁄ 1. Press £ 2. Enter your password and press OK or Pswd: OTHR RETRY ¤ 3. Press PLAY or to retrieve your new Fax 1 new 4 saved ADMIN...

  • Page 27: Setting Up And Maintaining Fax-On-Demand Mailboxes

    Setting up and maintaining Fax-on-demand mailboxes Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining Fax-on-demand mailboxes. This chapter describes: • About Fax-on-demand Mailboxes • Adding a Fax-on-demand Mailbox • Changing the parameters of a Fax-on-demand Mailbox •...

  • Page 28: About Fax-On-Demand Mailboxes

    26 Setting up and maintaining Fax-on-demand mailboxes About Fax-on-demand Mailboxes A Fax-on-demand Mailbox allows external callers to retrieve Fax messages from Norstar Voice Mail. To set up a Fax-on-demand mailbox you must: • add a Fax-on-demand mailbox • choose whether the call method is one-call or accept the default two-call method •...
  • Page 29 Setting up and maintaining Fax-on-demand mailboxes 27 8. Enter the Class of Service. Service class: RETRY For information about Class of Service, refer to the Norstar Voice Mail Set Up and Operation Guide. 9. Enter the Fax-on-demand Mailbox name and Name: RETRY BKSP...

  • Page 30: Changing The Parameters Of A Fax-On-Demand Mailbox

    28 Setting up and maintaining Fax-on-demand mailboxes 18. Enter the retry interval time and press OK. Interval: RETRY The default retry interval time is 10 minutes. This is a two-digit field. The retry interval time is a value between 01 and 60 minutes. 19.

  • Page 31: Choosing A Fax-On-Demand Call Method

    Setting up and maintaining Fax-on-demand mailboxes 29 To change a Fax-on-demand Mailbox parameter: ƒ · ° ‹ 1. Press 2. Enter the System Coordinator Mailbox number and Log: QUIT RETRY password and press OK. 3. Press MBOX. Admin OTHR 4. Press CHNG. Mailbox Admin 5.
  • Page 32 30 Setting up and maintaining Fax-on-demand mailboxes To choose a call method and the number of Fax messages: ƒ · ° ⁄ 1. Press • 2. Press OTHR or Pswd: RETRY £ 3. Enter the Fax-on-demand Mailbox number and Log: QUIT RETRY password and press OK or...

  • Page 33: Adding A Fax Message From A Fax Machine Telephone

    Setting up and maintaining Fax-on-demand mailboxes 31 Adding a Fax message from a fax machine telephone You must enter a selection identification number when you add a Fax message from a fax machine telephone to a Fax-on-demand Mailbox. The selection identification number is used by callers to select the document they want to retrieve.

  • Page 34: Adding A Fax Message From A Disk

    32 Setting up and maintaining Fax-on-demand mailboxes Adding a Fax message from a disk You can add or update a Fax message by loading the Fax message onto a 3.5" disk and inserting the 3.5" disk into the floppy disk drive of your Norstar applications server.
  • Page 35 Setting up and maintaining Fax-on-demand mailboxes 33 To add a Fax message from a disk: ƒ · ° ‹ 1. Press 2. Enter the System Coordinator Mailbox number and Log: QUIT RETRY password and press OK. 3. Press OTHR until you see the FAX option. Admin MBOX 4.

  • Page 36: Recording A Fax-On-Demand Mailbox Greeting

    34 Setting up and maintaining Fax-on-demand mailboxes 12. Press OK to accept the number of pages in the Fax Num of pages: X CHNG message. 13. The disk must contain only one Fax message file. Loading ... When the file has been successfully loaded, you will see the display in step 14.
  • Page 37 Setting up and maintaining Fax-on-demand mailboxes 35 An example of a two-call method Fax-on-demand Mailbox greeting is: “Hello. You have reached Paddy’s Dance Studio fax information Hotline. You can ⁄ receive information on class schedules and prices, registration forms and ¤...

  • Page 38: Deleting And Viewing Fax Selection Numbers In A Fax-On-Demand Mailbox

    36 Setting up and maintaining Fax-on-demand mailboxes Deleting and viewing fax selection numbers in a Fax-on-demand Mailbox You can delete or view a fax selection number using your Norstar two-line display telephone. If you delete a fax selection number, the Fax message that is associated with the fax selection number is also deleted.

  • Page 39: Assigning A Home Fax Point

    Setting up and maintaining Fax-on-demand mailboxes 37 Assigning a Home Fax Point You can assign the Home Point of a CCR Tree as a Fax Point. The Home Point is the first Point that callers get when they access a CCR Tree. For more information about the Home Point, refer to the Norstar Voice Mail Set Up and Operation Guide.

  • Page 40: Adding A Fax Point

    38 Setting up and maintaining Fax-on-demand mailboxes Adding a Fax Point A Fax Point gives a caller access to a Fax-on-demand Mailbox. This mailbox provides a caller with single-digit access to a fax or list of faxes. If a CCR Tree does not already exist, you must create one.

  • Page 41: Changing A Fax Point

    Setting up and maintaining Fax-on-demand mailboxes 39 14. To save the Tree, press END and follow the Path: RETRY instructions that appear on the display. ® 15. Press to end this programming session. For more information about designing, building, changing, saving or enabling a CCR Tree, refer to the Norstar Voice Mail Set Up and Operation Guide.

  • Page 42: Deleting A Fax-On-Demand Mailbox

    40 Setting up and maintaining Fax-on-demand mailboxes 12. Press PREV to return the caller to the previous point. Destination? PREV HOME DISC Pressing HOME returns the caller to the Home Menu. Pressing DISC disconnects the call. 13. Press OK. Dest: <type> CHNG 14.

  • Page 43: Troubleshooting Fax

    Troubleshooting FAX Introduction Troubleshooting FAX involves solving problems that are related to the FAX options. For troubleshooting information about other aspects of Norstar Voice Mail, refer to the Norstar Voice Mail Set Up and Operation Guide. Problems and solutions Callers cannot retrieve a fax from a Fax-on-demand Mailbox. If a caller cannot retrieve a Fax message from a Fax-on-demand Mailbox, check the following: 1.
  • Page 44 42 Troubleshooting FAX A user cannot reply or send messages to other mailboxes. If a user cannot reply or send messages to other mailboxes, the user’s mailbox may be full. This means that too many voice and fax messages are being stored in the mailbox and the user must delete old messages from the mailbox.
  • Page 45 Troubleshooting FAX 43 A message indicates that faxes could not be sent from the Fax Overflow Mailbox. The message left in the General Delivery Mailbox is shown below: “The attached Fax message could not be printed to <fax machine extension>.” This message indicates that the maximum number of retries has been reached by the Fax Overflow Mailbox and the Fax message has still not been sent.

  • Page 46: Error Messages

    44 Troubleshooting FAX Error messages While you are programming Norstar Voice Mail, an error message may appear on your Norstar telephone display. This section describes the Error Messages that are related to FAX. The Error Messages shown here are presented in alphabetical order. For a list of all Norstar Voice Mail Error Messages, refer to the Norstar Voice Mail Set Up and Operation Guide.

  • Page 47: Disabling And Re-Enabling Norstar Voice Mail Channels

    Troubleshooting FAX 45 N N N N o o o o t t t t a a a a v v v v a a a a i i i i l l l l a a a a b b b b l l l l e e e e When a FAX feature is attempted after the FAX hardware has been removed or FAX has been disabled.
  • Page 48 46 Troubleshooting FAX 6. Press DETAIL. 01-08 > ccc**crr QUIT NEXT 7. Press NEXT until the Channel you want to disable is 2225 QUIT DSBL displayed. 8. Press DSBL. 2227 QUIT NEXT ® 9. Press to end this programming session. 3: Not in sync QUIT NEXT...

  • Page 49: Examples And Tips

    Examples and Tips Introduction This chapter provides examples of different fax features and tips for using FAX. Examples of FAX set ups FAX can be set up to perform several different functions. How you choose to set up FAX depends on your requirements for fax storage and retrieval. The following examples describe how the different fax features are used by a small fictitious company called Paddy’s Dance Studio.

  • Page 50: Fax Tips

    48 Examples and Tips The greeting on the registrar’s mailbox must contain information about how to send the Fax message. For example: ‚ “Hello. You have reached Paddy’s Dance Studio’s registration desk. To speak to the receptionist, press . To leave a message for the registrar, leave your name, telephone number and message after the tone.
  • Page 51 Examples and Tips 49 Setting up notification of a fax machine problem When a Fax message is sent to the Fax Overflow Mailbox and the retry limit is reached, the Fax message is automatically sent to the General Delivery Mailbox. The System Coordinator can then open the General Delivery Mailbox and forward the Fax messages to another fax machine connected to the Norstar system.

  • Page 52: Appendix A: Fax Programming Record

    Appendix A: FAX Programming Record Before you begin • Make copies of the pages in this chapter you will need for recording more program settings. • When a telephone is used for programming, a Norstar two-line telephone must be used. Programming overview This overview provides a recommended approach to FAX programming.

  • Page 53: Pre-Installation Checklist

    52 Appendix A: FAX Programming Record Pre-installation checklist DN/mailbox number length 1 2 3 4 5 6 7 Installer’s name Installation date Model of office fax machine(s) DN or telephone number of office fax machine(s) Dialing Translation Parameters Long distance access code Area code Access code Reply translation...

  • Page 54: Mailbox Administration

    Appendix A: FAX Programming Record 53 Copy page before using if more sheets required. Mailbox Administration Mailbox Extension* Name Type (check one) number (1 to 16 letters) Fax-on-demand Fax Overflow * Applicable only for Fax Overflow Mailboxes P0886629 Issue 1.0 FAX Set Up and Operation Guide...

  • Page 55: Mailbox Configuration

    54 Appendix A: FAX Programming Record Copy page before using if Mailbox Configuration more sheets required. Fax Overflow Mailbox Fax machine extension number Retry attempts (01-99) Retry interval (01-60 min) Fax-on-demand Mailbox Directory name Primary: Greeting Alternate: Delivery mode One-call Two-call Maximum number of faxes* Description of fax contents Fax-on-demand...

  • Page 56: Fax System Group Lists

    Appendix A: FAX Programming Record 55 Copy page before using if Fax System Group Lists more sheets required. Group List number* (901 to 999) Type Name (voice recording) Name (max. 16 letters) Line or Line Pool number and Telephone number of fax machine (1-30 digits) *The Group List leading digit may be changed from the default of 9.

  • Page 57: Appendix B: Dialing Translation

    Appendix B: Dialing Translation Introduction This chapter describes how to set up the Dialing Translation Table and how to set Dialing Translation Parameters. This chapter describes: • How the Dialing Translation Table works • Dialing Translation Parameters • Dialing Translation Table Administration •...

  • Page 58: Telephone Number Translation

    58 Appendix B: Dialing Translation Telephone number Translation The Dialing Translation Table changes Network DNs into numbers that can be dialed on the local network. The Network DN form of a telephone number is the normal form in which the number appears. For example, on a business card a telephone number would read 403-555-5050.

  • Page 59: Network Access

    Appendix B: Dialing Translation 59 A sample Dialing Translation Table taken from a site located in Mountainview, California. Sample Dialing Translation Table INPUT OUTPUT Explanation The Dialing Translation Table is empty. The local network in Mountainview supports 10 digit national dialing with recognized long distance charging.

  • Page 60: Dialing Translation Parameters

    60 Appendix B: Dialing Translation Dialing Translation Parameters The Dialing Translation process is controlled by four parameters. In order for the Fax-on-demand two-call method to be functional, a value must be entered for the long distance access code and the area code parameters. Also, the reply translation parameter must be set to “Y”...
  • Page 61 Appendix B: Dialing Translation 61 5. Press CHNG. Lg dst ac: none NEXT 6. Enter the long distance access code and press OK. Lg dst ac: RETRY 7. Press NEXT to continue. xx represents the long Lg dst ac: xx CHNG distance access code.

  • Page 62: Dialing Translation Table Administration

    62 Appendix B: Dialing Translation Dialing Translation Table Administration The System Coordinator is responsible for the creation and maintenance of the Dialing Translation Table. When using the Fax-on-demand two-call method, you must set up the Dialing Translation Table. Setting up a Dialing Translation Table To set up a Dialing Translation Table, you must enter an Input value and an Output value for each entry.

  • Page 63: Reviewing The Entries In The Dialing Translation Table

    Appendix B: Dialing Translation 63 Reviewing the entries in the Dialing Translation Table You can review or check the entries in your Dialing Translation Table at anytime. To review your Dialing Translation Table entries: ƒ · ° ‹ 1. Press 2.

  • Page 64: Finding An Entry In The Dialing Translation Table

    64 Appendix B: Dialing Translation Finding an entry in the Dialing Translation Table For convenience, the System Coordinator can locate a specific entry in the Dialing Translation Table. The Input value must be entered in order to find the entry. To find a specific entry in the Dialing Translation Table: ƒ...

  • Page 65: Changing An Entry In The Dialing Translation Table

    Appendix B: Dialing Translation 65 Changing an entry in the Dialing Translation Table After a Dialing Translation Table has been built, you can change the Output value of an entry at any time. To locate the entry that you wish to change, refer to "Reviewing the entries in the Dialing Translation Table"...

  • Page 66: Deleting A Dialing Translation Table Entry

    66 Appendix B: Dialing Translation Deleting a Dialing Translation Table entry The System Coordinator can delete an entry in the Dialing Translation Table at any time. To locate the entry that you wish to delete, refer to "Reviewing the entries in the Dialing Translation Table"...

  • Page 67: Technician Created Dialing Translation Table

    Appendix B: Dialing Translation 67 Technician Created Dialing Translation Table In some instances the Dialing Translation Table can be very large and essentially the same for all Norstar Voice Mail systems in the same calling area. A Dialing Translation Table can be easily created using a basic text editor program on your PC.

  • Page 68: Installing The Dialing Translation Table Onto The Norstar Voice Mail System

    68 Appendix B: Dialing Translation An example of a Dialing Translation Table created using a basic text editor. Technician Created Dialing Translation Table INPUT OUTPUT Explanation First entry in the Dialing Translation Table. The Input value is 416 and the Output value is null. 905206 905206 These specific 905 telephone exchanges appear before the more...

  • Page 69: Creating An Autoexec.bat File

    Appendix B: Dialing Translation 69 Creating an Autoexec.bat file The Autoexec.bat file is a file that contains commands a computer automatically executes when it starts up. In the following steps you are creating a Autoexec.bat file that automatically loads the Dialing Translation Table file into the proper location on the Norstar Voice Mail system.

  • Page 70: Loading The Dialing Translation Table File Onto The Norstar Voice Mail System

    70 Appendix B: Dialing Translation Loading the Dialing Translation Table file onto the Norstar Voice Mail system To load the Dialing Translation Table file onto the Norstar Voice Mail system you must shut down Norstar Voice Mail and then reboot the system using the DOS system disk you created.
  • Page 71 Appendix B: Dialing Translation 71 13. Plug in the NAM and wait until the self-diagnostics are completed. This will take approximately 12 minutes. 14. After Norstar Voice Mail has been rebooted, verify the Dialing Translation Table has been loaded by printing the Dialing Translation Report.

  • Page 72: Appendix C: Technical Content Of A Loadable .Pcx File

    Appendix C: Technical content of a loadable .PCX file Introduction Norstar Voice Mail FAX supports Paintbrush for Windows 95 .PCX files (black & white only). If you are using another application, ensure that the file format is compatible with the information shown in the following table. The following table shows the required content of the .PCX file header.

  • Page 73: Glossary

    Glossary Administration The tasks involved in setting up and maintaining the Norstar Voice Mail Mailboxes, greetings, Custom Call Routing (CCR), and set up configuration. Analog Terminal Adapter (ATA) A Norstar product that allows for the connection of an analog device, such as a single-line telephone or a facsimile machine, to a Norstar KSU.
  • Page 74 76 Glossary Conventions The way certain information has been described. For example, using underlined text to represent second-line display prompt information. Custom Call Routing (CCR) Tree Call Paths that allow users to select options to direct their own calls. Default The parameters that are preset within the Norstar Voice Mail module.
  • Page 75 Glossary 77 Fax-on-demand Mailbox A Fax-on-demand Mailbox is a Norstar Voice Mail mailbox that allows a caller to retrieve Fax messages you have stored in Norstar Voice Mail. Fax Overflow Mailbox The Fax Overflow Mailbox is a Norstar Voice Mail mailbox for your fax machine. If the fax machine cannot answer an incoming fax call, Norstar Voice Mail answers the call and stores the Fax messages in the Fax Overflow Mailbox.
  • Page 76 78 Glossary Intercom number length The number of digits in a Norstar extension and a Norstar Voice Mail Mailbox number. The intercom number length ranges from two to seven digits. Language Norstar Voice Mail software is available in either English and French or English and Spanish.
  • Page 77 Glossary 79 Point An option along the call Path of a CCR Tree. A Point can be the Home Menu, a Menu, an Information Message, Personal Mailbox, a Fax-on-demand Mailbox or an extension. Registering mailboxes A System Coordinator task for the addition of mailboxes to Norstar Voice Mail using the Administration Feature Code.

  • Page 78: Index

    Index 81 Index Error Messages 44 Answering, Fax 12 Extension, Fax Answering 12 Buttons, telephone 2 error messages 44 Call methods 7 Fax Answering extension 12 Fax-on-demand 29 Fax Point 38 FAX System Station Identification name 13 adding a Fax Point 38 Fax-on-demand mailbox 26 changing a Fax Point 39 Set up tasks 11...
  • Page 79 82 Index changing fax documents 34 deleting fax documents 34 Technician Created Dialing Translation Table Maximum number of documents 29 Creating a DOS system disk 68 Parameters 28 Creating an Autoexec.bat file 69 recording a greeting 34 Loading files 69 selection numbers 34 Telephone number Translation 58 with CCR 36...
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