Ericsson Dialog 4187 Plus User Manual

Analog telephone for ericsson mx-one telephony system and ericsson md110

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Summary of Contents for Ericsson Dialog 4187 Plus

Page 1: User Guide
Analog Telephone for Ericsson MX-ONE™ Telephony System and Ericsson MD110 Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
Page 3: Table Of Contents
Call Forwarding ... 49 Absence Information ... 61 Messages ... 63 Group Features ... 69 Other Useful Features ... 71 Settings ... 78 Accessories ... 91 Installation ... 93 Troubleshooting ... 97 Glossary ... 98 Index ... 99 Dialog 4187 Plus...
Page 4: Welcome
Welcome Welcome Welcome to the user guide for the Ericsson Dialog 4187 Plus. This guide describes the available features of the telephone when it is connected to Ericsson MX-ONE™ Telephony System and Ericsson MD110. The functions and features available with this telephone are designed for easy use in all different telephone handling situations.
Page 5: Declaration Of Conformity
No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.
Page 6: Important User Information
• Do not use the telephone to report a gas leak in the vicinity of the leak. • Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.
Page 7: Description
Dialog 4187 Plus Description Description (bottom side)
Page 8 Message Waiting lamp A flashing light indicates a waiting message. See section “Messages” on page 63. “Alarm Clock” on “Call “Alarm Clock” on page 71. tone” on page 22, “Pause Clock” on page 71. “Call List” on Dialog 4187 Plus...
Page 9 Dialog 4187 Plus Programmable keys (function keys) Ten keys for storing frequently used numbers. You can store two numbers per key (first level and second level). See sections a function key” on page 29 and keys” on page 84. Microphone Used for handsfree conversation.
Page 10 Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner. Dialog 4187 Plus...
Page 11: Display Information
The size of the display is 2x24 characters. Idle phone (idle mode) When your phone is idle, the upper line shows the telephone ID (if programmed), see section “Telephone your extension number (4455) has been programmed as telephone ID.
Page 12: Incoming Call
Call Timer in the upper right corner. 4455 00:02:15 Note: For earlier versions of the telephone system the caller information will not be shown. Outgoing call During an outgoing call, the display shows the dialed number in the lower right corner.
Page 13: Tones And Signals
Call waiting tone Intrusion tone Conference tone Verification tone Warning tone, expensive route Dialog 4187 Plus Tones and signals The following different tones and signals are sent from the telephone system to your phone. Tone characteristics The tones shown in this section are the most used tones worldwide.
Page 14: Ring Signals
The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator. Dialog 4187 Plus...
Page 15: Free Seating
*11* #11# Dialog 4187 Plus Free Seating The Free Seating feature is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that will be temporarily assigned with your extension number and your system authorities.
Page 16: Incoming Calls
On another extension You can answer a call to another extension from any phone in your office. Lift the handset and call the ringing extension. You receive busy tone. Press. Note: France, press “Call Timer” on ; Sweden, press Dialog 4187 Plus...
Page 17 ¸ d Dialog 4187 Plus Answer a second call A call waiting tone will inform you, during a conversation, that a second call is waiting. You have two options. Option 1: Finish the ongoing call: Replace the handset. The new call will be signalled on your phone.
Page 18: Silent Ring
When you activate DND, calls to your extension are not shown. Outgoing calls can be made as usual. Dial to activate. Special dial tone. Dial to deactivate. Replace the handset to finish activation/deactivation. RINGER OFF RINGER OFF , and the Mute key lamp flashes Dialog 4187 Plus , i.e.
Page 19: Parallel Ringing
*21* z # Dialog 4187 Plus Parallel Ringing The Parallel Ringing feature makes it possible for an incoming call to ring several phones simultaneously and for the call to be answered on any of the phones. The main advantage of this feature is that you do not risk losing any calls.
Page 20 If you want to restore Parallel Ringing for one specific phone in the list only, follow the procedure for restoring the feature from this phone and enter its extension number. Dialog 4187 Plus...
Page 21: Outgoing Calls
Dialog 4187 Plus Outgoing Calls Make calls Notes: To make calls via the headset, see section (optional)” on page 91. You can see the duration of outgoing calls, see section Timer” on page How to make internal and external calls.
Page 22: Number Presentation Restriction
Notes: This feature is only available in newer versions of the telephone system, and it might be blocked for use on your extension (preprogrammed by your system administrator). The number presentation restriction is only valid for the ongoing call, i.e.
Page 23: Last External Number Redial
Note: To redial a number that incorporates a pause for a new dial tone, you must indicate to the telephone where in the number it must pause and wait for the new dial tone. To do this, press the Pause key at the proper place in the number.
Page 24: When You Receive A Busy Tone
You have to answer within eight seconds, otherwise the Callback service is cancelled. Lift the handset when you are called back. The system calls the external number. Note: Only one Callback can be activated on a busy external line. Dialog 4187 Plus...
Page 25 #37* z #37# Dialog 4187 Plus Cancel any single Callback Lift the handset. Dial and enter the extension number. Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number.
Page 26 The warning tone might be disabled for your system. The Intrusion feature might be blocked for use on your extension (preprogrammed by your system administrator). If Intrusion is not allowed you will continue to receive a busy tone. Dialog 4187 Plus...
Page 27: Speed Dialing
By using common Speed Dialing numbers, you can make calls simply by pressing a few keys. The common Speed Dialing numbers consist of 1–5 digits and are stored in the telephone system (by your system administrator). Lift the handset and dial the common Speed Dialing number.
Page 28 Dial and press the selected digit. # 5 1 * Note: Finland, dial Press and replace the handset. To erase all programmed numbers: Lift the handset. Dial. Replace the handset. – , which indicates the second – Dialog 4187 Plus...
Page 29: Dial By A Function Key
î Head Office ² î Dialog 4187 Plus Dial by a function key You can program and activate directory numbers (extensions and Common Speed Dialing numbers) on the programmable keys. It is possible to store up to 20 numbers (two numbers/key) and the number can consist of maximum 24 digits.
Page 30 DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner. Checking stored numbers To see a programmed directory number on a programmable key: Press.
Page 31: Data Privacy
Data privacy Data privacy allows you to make a call without any disturbances, i.e. Intrusion. This feature is automatically cancelled when the call is finished. To order: Lift the handset. *41# z Dial and enter the number. Dialog 4187 Plus...
Page 32: Authorization Code, Common
If you are authorized to use a common authorization code (1 to 7 digits) you can temporarily change any phone used within the telephone system to the authority level connected to this code. You can use the code for one call only or you can open the phone to some calls and lock it when leaving the phone.
Page 33: Authorization Code, Individual
You can also temporarily change any other phone used within the telephone system to the same authority level as you have on your own phone. The individual code can be changed from your own extension.
Page 34 Dial the digit or digits to get an external line and the external number. To change your individual authorization code: Lift the handset. Dial. Enter old authorization code and press. Enter new authorization code and press. Verification tone. Dialog 4187 Plus...
Page 35: Call List
Dialog 4187 Plus Call List The Call List stores all incoming and outgoing calls. A received call which has been called back is considered as an outgoing call. The Call List can store a maximum of 50 positions (name and number).
Page 36 Use the arrow keys to scroll the list for another number. Press and hold for two seconds to delete the stored number. Note: To delete the entire Call List, press the Delete key and hold it for eight seconds. Dialog 4187 Plus...
Page 37: Phonebook
± ¯ · Â Dialog 4187 Plus Phonebook Your phone is equipped with a Phonebook where you can store up to 50 entries (names and numbers). You can consult and change the Phonebook via the Phonebook key. The Phonebook lists all names in alphabetical order. You can freely add, delete, and edit names and numbers in the Phonebook.
Page 38: Write Text And Numbers
Press to move the cursor one step to the right or left. Press to enter a space. Press to enter a pause in a number. See section “Wait for dial tone” on page 22. Press to correct a wrong entry. Note: Deletes the entire entry if held longer. Dialog 4187 Plus...
Page 39: Special Characters
Dialog 4187 Plus Special characters Use the keypad to enter letters and characters. Press a key once for the first letter or character, twice for the second, three times for the third, etc. The most common letters are printed above each key on the phone.
Page 40: Add A Name And A Number To The
38. After the number and name have been entered, the display shows the complete entry (example): 0-00440155512345 PHIL COLLINS Press to save. Press to exit programming mode, press to continue programming in the Phonebook. Dialog 4187 Plus...
Page 41 ² ³ ¯ · ³ ² ³ ² ¯ · Dialog 4187 Plus Change a name and a number in the Phonebook In idle mode: Press. Press. Press one time. The display shows: ALPHANUMERIC DIRECTORY EDIT OR DELETE ENTRIES Note: You can toggle between EDIT OR DELETE ENTRIES Scroll keys.
Page 42 Press. The display shows the first record (alphabetical order). Press to select an entry. Press to delete the entry. Press to exit programming mode, press to continue programming in the Phonebook. NEW ENTRY by using the EXIT Dialog 4187 Plus...
Page 43: During Calls
Â Ä Â d u Â Dialog 4187 Plus During Calls Group listening (loudspeaking) This feature lets other people in your room listen to your phone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker.
Page 44: Call Waiting
Replace the handset to finish the ongoing call. The waiting call is signalled on your phone. Lift the handset to answer the new call. Note: The Call Waiting feature might be blocked for use on your extension (preprogrammed by your system administrator). Dialog 4187 Plus...
Page 45 ¸ ¸ Dialog 4187 Plus Inquiry You have an ongoing conversation and you would like to make an Inquiry to an internal or external party. Press. Dial tone. The first call is put on hold. Call the third party. When the other party answers, you can switch between the calls (Refer back), Transfer the call, create a Conference or end one of the calls.
Page 46 When the conference leader leaves the conference, the conference will continue with the other included parties. The conversation is changed back to a normal two party connection when there are only two parties left. Dialog 4187 Plus...
Page 47 ¸ d Dialog 4187 Plus Hold You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own or on another phone. Press and replace the handset. To resume the call on your own extension: Lift the handset.
Page 48: Call Timer
If you want to see the duration of your last call: Press (idle mode). The call duration is shown in the upper right corner, for example: 4455 00:02:15 01-15 10:38 The display will return to idle mode after a few seconds. “Enable/Disable Dialog 4187 Plus...
Page 49: Call Forwarding
*21# Dialog 4187 Plus Call Forwarding Diversion If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a preprogrammed answering position. During Diversion you will hear a special dial tone.
Page 50 Note: Finland and Norway, dial Replace the handset. The incoming call is diverted after 3 signals. To cancel: Lift the handset. Dial to cancel. Note: Finland and Norway, dial Replace the handset. * 6 1 # # 6 1 # Dialog 4187 Plus...
Page 51 *212# #212# Dialog 4187 Plus Diversion when caller receives a busy tone Lift the handset. Dial to order. Note: Finland and Norway, dial Replace the handset. To cancel: Lift the handset. Dial to cancel. Note: Finland and Norway, dial Replace the handset.
Page 52: Internal Follow-Me
Note: U.K., dial Press and enter the Diversion number. Press and replace the handset. Calls are diverted to the answering position. Note: Internal Follow-me must be ordered from your own extension before you can redirect from answering position. Dialog 4187 Plus...
Page 53: External Follow-Me
#21* z *22# z #22# Dialog 4187 Plus Cancel from answering position Lift the handset. Dial and enter your own extension number. # 2 * Note: U.K., dial Press and replace the handset. External Follow-me If external Follow-me is allowed, you can have all calls to your extension diverted to an external number of your choice.
Page 54: Personal Number
With this feature you can be reached on your normal office phone number even if you are out of the office, at home, etc. Depending on the functionality of your telephone system, you can have either one individual single search profile or you can choose between five individual search profiles.
Page 55 *10* – #10# Dialog 4187 Plus To activate or change to another profile from your office phone Lift the handset. Dial. Press the search profile digit. Press and replace the handset. Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember...
Page 56 If Voice Mail is included in the activated profile, always update your greeting with Absence Information. ) or a mobile phone adapted for dial Dialog 4187 Plus...
Page 57 *75* #10* Dialog 4187 Plus To cancel from an external phone The external phone must be of push button type provided with pound key ( ) and star key ( tone pulses (DTMF). Call the DISA feature at your office.
Page 58 If your system admits 1–5 personal profiles, design the different profiles to fit your most frequently used positions. Make sure you use as few answering positions as possible for each profile. Profile examples: – In office – At home – Traveling – Absent/not reachable Dialog 4187 Plus...
Page 59 Profile 1 Profile 2 Dialog 4187 Plus Example: How to fill in your setting form for search profiles: In office Search Type of telephone or order Answering position* Desk Cordless Voice Mail * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.
Page 60: Setting Form For Search Profiles
Type of telephone or order Answering position* Search Type of telephone or order Answering position* Ring time Telephone number (seconds) Ring time Telephone number (seconds) Ring time Telephone number (seconds) Ring time Telephone number (seconds) Ring time Telephone number (seconds) Dialog 4187 Plus...
Page 61: Absence Information
*23* – *0915 Dialog 4187 Plus Absence Information The absence information is used to inform callers why you are absent and when you will return. If you are authorized, you can also enter absence information for another extension from your own extension.
Page 62 Lift the handset. Dial. Dial the extension number and press. Note: If the special dial tone is received, the authorization code for the other extension is required. Add the code and press before replacing the handset. Replace the handset. Dialog 4187 Plus...
Page 63: Messages
#31# Dialog 4187 Plus Messages Manual Message Waiting (MMW) If the called extension does not answer, you can send a Message Waiting signal to that extension (if this feature is allowed). When there is a message waiting for you, the message lamp is flashing, and you will hear a special dial tone after lifting the handset.
Page 64 #31* Order MMW to another extension Lift the handset. Dial. Dial the extension number. Press and replace the handset. Cancel MMW to another extension Lift the handset. Dial. Dial the extension number. Press and replace the handset. Dialog 4187 Plus...
Page 65 Dialog 4187 Plus Voice Mail (optional) The Voice Mail application allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of office, in a meeting, etc. The caller can then leave a message in your mailbox.
Page 66 If you are asked to enter your security code (if the phone you are using has a mailbox of its own): Press. Dial your mailbox number. (normally your office extension number) Enter your security code (if required). Follow the recorded instructions. Dialog 4187 Plus...
Page 67 Dialog 4187 Plus To access someone else´s mailbox Lift the handset. Dial the number to the Voice Mail system. Note: If the number to the Voice Mail system has been programmed on the key with the Message Waiting lamp, you can also press that key to enter the mailbox.
Page 68 Recorded instructions ask you to press different digits in order to listen to callers’ messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used. Dialog 4187 Plus...
Page 69: Group Features
Dialog 4187 Plus Group Features Group Call-pick-up People working in a team can have their phones programmed by their system administrator to form Call-pick-up groups. In a Call-pick-up group, any member can answer any individual call to group members. Lift the handset.
Page 70: Group Hunting
Dial the extension number of the new anwering position. Press and replace the handset. To cancel the Diversion: Lift the handset. Dial. Dial the number of the group that has been diverted. Press and replace the handset. Dialog 4187 Plus...
Page 71: Other Useful Features
² ¹ Dialog 4187 Plus Other Useful Features Alarm Clock If you want the phone to remind you, of a meeting for example, you can use the integrated Alarm Clock feature. Program an alarm In idle mode: Press. Press. The display shows the current setting (example):...
Page 72 The alarm is cancelled and the phone returns to idle mode. Check alarm status Press. The display shows the date and time for the current alarm setting. Press again to finish the procedure. The phone returns to idle mode. ” appears in the lower Dialog 4187 Plus...
Page 73 ° ¹ Dialog 4187 Plus Confirm alarm When an alarm occurs, you will hear a special alarm signal and the lower row in the display will flash. Press to snooze the alarm. The alarm is repeated 2 times at 5 minute intervals.
Page 74: Account Code
Press and replace the handset to put the call on hold. Dial. Note: Finland and Norway, dial Dial the account code and press. Dial tone. Lift the handset to resume the call put on hold. * 7 1 * * 7 1 * Dialog 4187 Plus...
Page 75: Night Service
Dial. Replace the handset. Night Service When the telephone system is in Night Service mode, all your incoming calls to the operator are transferred to a selected extension or group of extensions. The telephone system has three different Night Service modes:...
Page 76: Hot Line
To be used e.g. as alarm phone, door phone etc. Emergency mode In the event of an emergency, the operator can set the telephone system into Emergency mode, during which only preprogrammed extensions are permitted to make calls.
Page 77: Disa = Direct Inward System Access
*72* *75* Dialog 4187 Plus DISA = Direct Inward System Access If you are assigned to use this feature and you are working externally, you can call your office and get access to an external line in order to make business calls. The business call will be charged your office extension number or an account number.
Page 78: Settings
Adjust the headset listening volume when the headset is activated. • Adjust the loudspeaker volume when dial tone is heard via the loudspeaker. Press to change the volume. There are 8 steps from minimum to maximum level. Dialog 4187 Plus...
Page 79: Programming The Ring Signal
² ¯ · ² ³ Dialog 4187 Plus Programming the ring signal By programming, you can adjust the ring character and ring volume. To change the ring character and volume, you have to enter the programming mode. Programming the ring volume You can choose between four settings for the ring volume: auto, low, medium and high.
Page 80 Note: The default setting is 0. Lift the handset. Select a ring character, The phone rings with the selected ring character. enter a digit (0-9). The phone rings with the selected ring character. Press to save and exit. Replace the handset. menu. Dialog 4187 Plus...
Page 81: Date And Time
Dialog 4187 Plus Date and Time Your telephone has a built in clock, which is displayed when the handset is on-hook (idle mode). The flashing colon between hour and minute indicates that the clock is running. The date and time is automatically set from the telephone system every time you receive an incoming call.
Page 82 MM-DD 12-hour mode (e.g. 12-31 12:00) • DD-MM 24-hour mode (e.g. 31-12 24:00) • DD-MM 12-hour mode (e.g. 31-12 12:00) • Off - no time and date information is shown in the display Press to save and exit. menu. Dialog 4187 Plus...
Page 83: Telephone Id
² Dialog 4187 Plus Telephone ID You can program your phone with your extension number or your name. This information is called Telephone ID and will appear in the display´s upper line (left side). In idle mode: Press. Select the TELEPHONE ID Press.
Page 84: Set The Number Of Programmable Keys
(first level). If you change the key setting from 20 keys to 10 keys, the second level numbers (accessed by double press) are not deleted. Press to save and exit. menu. Dialog 4187 Plus...
Page 85: Flash Time (R-Key)
² ¯ · ³ ² Dialog 4187 Plus Flash time (R-key) Do not change the flash time without consulting your system administrator first. An incorrect flash time can disable the R-key feature. Note: The default flash time (timed break) is 100 ms, but some systems require a different flash time for the R-key.
Page 86: Pause Length
0 and 9999. Press to select the required value, Steps of 100 ms. enter the required value. This way, you can set the pause length in precise steps of 1 ms. Press to save and exit. 1700 Dialog 4187 Plus...
Page 87: Enable/Disable The Call Timer
³ ² ¯ · ² ³ Dialog 4187 Plus Enable/Disable the Call Timer You can turn the Call Timer in the display on or off. For more information about the Call Timer, see section page 48. In idle mode: Press.
Page 88: Headset Preset
³ Headset Preset By default, Headset Preset is automatically activated when you connect a headset to the headset outlet on the telephone. When the headset is disconnected, the feature will be automatically deactivated. Calls that are made via a function key are automatically connected to the headset, there is no need to press the Headset key.
Page 89: Hearing Aid Compatibility
Press to toggle between Press to save and exit. Hearing aid compatibility The telephone has a built-in inductive coupler for the hard-of- hearing. To use the telecoil in a hearing aid while telephoning, switch the hearing aid into its T position.
Page 90: Message Waiting Indication
It is possible to enable or disable programming of the function keys using a switch. When the switch is set in the Off position, programming is not possible (i.e. the memory content is locked). On the bottom side of your phone: Slide the switch to the required position. Dialog 4187 Plus...
Page 91: Accessories
Í Ï Í Í z Ï Í Dialog 4187 Plus Accessories Headset (optional) To install the headset, see section “Installation” on page 93. You can adjust the volume of the headset, see section headset and loudspeaker volume” on page 78.
Page 92 From headset to handset Lift the handset. From handset to headset Press. The Headset key lamp is turned on. Replace the handset. From headset to handsfree Press. From handsfree to headset Press. The Headset key lamp is turned on. Dialog 4187 Plus...
Page 93: Installation
Handset cable to the left Dialog 4187 Plus Installation Install cables Handset cable to the right You can put the cable to the handset into the notch underneath the telephone. Install the cables into the correct outlets, i.e.: • Cable to the telephone system is plugged into “LINE”...
Page 94: Install Stands And Adapt Telephone
Use the Designation Card Manager to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner. Position low Release to remove stand...
Page 95: Wall Mounting
Dialog 4187 Plus Wall mounting The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. Use a screwdriver to remove the handset hook. Turn the hook upside down and insert.
Page 96: Placing The Telephone
Installation Charging procedure before use At installation or if the telephone has been disconnected, it requires a charging time of approx. 30 seconds before fully operational. During charging the display is empty. When the telephone is ready to use, the display is turned on.
Page 97: Troubleshooting
Dialog 4187 Plus Troubleshooting This section contains information on how to solve operational problems. Go through the following list if you encounter any problems. If this checklist does not cover the problem, contact your system administrator. If others have similar problems, there may be a system error.
Page 98: Glossary
Abbreviated number or short number, used for making frequently used numbers faster to dial. Exchange. Switch. A third connection (person), which can be included in an ongoing two person conversation. The connection can be internal or external. Dialog 4187 Plus...
Page 99: Index
Cleaning the telephone 96 Common bell group 69 Common Speed Dialing numbers 27 Conference 46 Copyright 5 Dialog 4187 Plus Data privacy 31 Date and Time 81 Declaration of Conformity 5 Delete a name and a number from the Phonebook 42...
Page 100 Change a name and a number 41 Delete a name and a number 42 Make call 37 Special characters 39 Write text and numbers 38 Placing the telephone 96 Programming the ring signal 79 Refer Back 45 Ring signals 14 Dialog 4187 Plus...
Page 101 Pause length 86 Programming the ring signal 79 Set the number of programmable keys 84 Telephone ID 83 Short numbers 27 Silent ring 18 Dialog 4187 Plus Speed Dialing 27 Telephone ID 83 Tones and signals 13 Transfer 45 Troubleshooting 97...
Page 102 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. Ericsson Enterprise AB All rights reserved.

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