Warranty - Regency U32-NG5 Owners & Installation Manual

Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects eac
ly before it leaves our facility. FPI Fireplace Products International Ltd. is pleased to extend this limited lifetime warranty to the original purchas
Product. This warranty is not transferable.
anty: Limited Lifetime
ustion chamber, heat exchanger, burner tubes/pans, logs, brick panels and gold plating (against defective manufacture only) are covered under the Limited L
for fi ve (5) years for parts and subsidized labour* and parts only thereafter.
overed for lifetime against thermal breakage only, parts and subsidized labour* for fi ve (5) years and parts only thereafter from date of purchase.
asting, surrounds and grills are covered against cracks and warps resulting from manufacturer defects, parts and subsidized labour* for three (3) years from th
se and parts only thereafter.
nishes - One year on brushed nickel and antique copper full screens and doors. You can expect some changes in color as the product "ages" with constant h
g. FPI warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty does not cover changing colors and
prints, etc applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
and mechanical components such as blowers, switches, wiring, thermodiscs, FPI remote controls, spill switches, thermopiles, thermocouples, pilot assembly compo
alves are covered for two years parts and one year subsidized labour* from the date of purchase. Blowers and valves replaced under warranty are considered repa
as if new with appliance. ie. twelve (12) months from original purchase date of appliance with a minimum of three (3) months coverage from date of replaceme
g components are covered parts and subsidized labour* for three (3) years from date of purchase.
Dura-Vent venting components (Direct Vent units) are covered by Simpson Dura-Vent Inc. warranty.
placement parts purchased by the consumer from FPI after the original coverage has expired on the unit will carry a 90 day warranty, valid with a receipt on
n to be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.
ns:
r parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at FPI's option, through an accredited distributor or agent pr
efective part be returned to the distributor or agent Transportation Prepaid, if requested.
Enamel - Absolute perfection is neither guaranteed nor commercially possible. Any chips must be reported and inspected by an authorized dealer within three d
n. Reported damage after this time will be subject to rejection.
eneral practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to FPI and eva
acturer defect.
rized selling dealer is responsible for all in-fi eld service work carried out on your Regency product. FPI will not be liable for results or costs of workmanshi
zed service persons or dealers.
s FPI reserves the right to inspect product in the fi eld which is claimed to be defective.
must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer
date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
ns:
d Lifetime Warranty does not extend to or include paint, door or glass gasketing or trim.
will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify any unit once manufac
ducts evolve, fi eld modifi cations or upgrades will not be performed.
ot be liable for travel costs for service work.
n and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
ockwool, gaskets, door handles and paint are not covered under the terms of this warranty policy.
which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
nty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negl
t, spillage or downdrafts caused by environmental or geographical conditions, inadequate ventilation, excessive offsets, negative air pressure caused by mech
uch as furnaces, fans, clothes dryer, etc.
mage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer
U32-5 FPI Direct Vent Gas Insert

WARRANTY

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