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Altigen AltiTouch 500 Manual

Altigen communications, inc. manual telephone altitouch 500
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AltiTouch 500
™
Manual
Revised 03/2004 4290-0002-5.0

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Summary of Contents for Altigen AltiTouch 500

  • Page 1 AltiTouch 500 ™ Manual Revised 03/2004 4290-0002-5.0...
  • Page 2 TRADEMARKS AltiGen, AltiServ, AltiWare, AltiContact Manager, AltiLink, AltiConsole, AltiAdmin, Alti-IP 600, AltiTouch 500, Alti-MSCRM, Alti-VRPlayer, AltiTouch 500, Zoomerang, and Dynamic Messaging are trademarks or registered trademarks of AltiGen Communications, Inc. All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

  • Page 3: Table Of Contents

    Adjusting Handset Receiver Volume ..... 12 Adjusting Headset Receiver Volume ..... 12 AltiTouch 500 Manual i...
  • Page 4 Using Message Notification ......33 Using Reminder Calls ....... . 34 AltiTouch 500 Manual...
  • Page 5 Index ..........45 AltiTouch 500 Manual iii...
  • Page 6 AltiTouch 500 Manual...

  • Page 7: Warranty

    Any other cause which does not relate to a product defect. Shipping, installation, set-up and removal service charges. How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: AltiTouch 500 Manual...

  • Page 8: Important Safety Instructions

    Use a damp cloth for cleaning. Do not use this product near water, such as near a bathtub, sink, laundry tub, in a wet basement, or near a swimming pool. vi AltiTouch 500 Manual...
  • Page 9 13. Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock and/or hearing damage from lightning. 14. Do not use the telephone near a gas leak even to report the leak. AltiTouch 500 Manual...
  • Page 10 AltiTouch 500 Manual...

  • Page 11: Hapter

    In addition to Caller ID services, if the AltiGen phone system turns on message waiting service in the line, voice mail waiting indicators will inform you there is a message waiting in your voice mailbox. Controls and Functions Figure 1. AltiTouch 500 AltiTouch 500 Manual 1...
  • Page 12 24. M1- programmable memory button 25. M2 - programmable memory button 26. M3 - programmable memory button 27. M4 - programmable memory button 28. M5 - programmable memory button 29. M6 - programmable memory button 30. M7 - programmable memory button AltiTouch 500 Manual...

  • Page 13: Parts Checklist

    6. Key Card Insert (2) Make sure you have a modular wall jack near the place you have chosen to install the telephone. If you have an older phone jack, you will need to buy a modular jack adapter. AltiTouch 500 Manual 3...
  • Page 14 AltiTouch 500 Manual...

  • Page 15: Hapter

    AC adapter plug to the “DC 9V” jack on the back of the phone. Use only with a Class 2 power source, plug polarity, 9V DC, AC adapter. Figure 2. AltiTouch 500 Connections Connect one end of the coiled Handset Cord to the jack on the left side...
  • Page 16 (e.g., 408-555-1234). You can store up to three area codes for ten-digit dialing. Press Dial/Enter when you are done. If there are no other numbers you dial using ten digits, then press Dial/Enter. AltiTouch 500 Manual...

  • Page 17: Wall Mounting

    Insert tabs at the thin end of the wall mount bracket into the holes at the rear of the phone bottom. Press and latch the tabs at the thicker end of the wall bracket into holes at the front end of phone. The back of the AltiTouch 500 Manual 7...
  • Page 18 Figure 4. Wall Mounting - Side View Important: If you do not wish to mount your phone on the wall, the Wall Mount Bracket can be reversed to raise the angle of the phone's display when sitting on a table or desk. AltiTouch 500 Manual...

  • Page 19: Hapter

    The date and time are automatically synchronized when your first incoming call is received. Synchronizing your clock is part of the Caller ID service you subscribe to and requires no extra setting up. H A P T E R AltiTouch 500 Manual 9...

  • Page 20: Notes

    In order for the intercom feature to work, the Enable Loop Current Break option should be selected in Triton Trunk Configuration dialog box in AltiWare Administrator. Enabling this parameter allows the AltiTouch 500 to disconnect the speaker automacally when the remote end hangs up. AltiTouch 500 Manual...

  • Page 21: Hapter

    If you have been talking using the speakerphone, press the Speaker button to hang up. You may press the Goodbye button to hang up at any time. H A P T E R AltiTouch 500 Manual 11...

  • Page 22: Adjusting Handset Receiver Volume

    Press the Speaker button and listen to the dial tone. Press the left/right Volume buttons to raise or lower the Volume Level from 1 to 8, as shown on the LCD. Press the Speaker button or the Goodbye button when the desired receiver volume is reached. AltiTouch 500 Manual...

  • Page 23: Receiving A Call Waiting Call

    To switch between a call from the Headset to the Speakerphone during a conversation: While talking on the Headset, press the Speaker button to activate the speakerphone. The call can now be heard from the speakerphone. Press the Headset button if you wish to activate the headset. AltiTouch 500 Manual 13...

  • Page 24: Switching Between The Handset And The Headset

    ID memory or the directory. If you use the telephone keypad to dial a number, please dial the trunk access code before the number. AltiTouch 500 Manual Headset button to activate Headset button or the...

  • Page 25: Putting A Call On Hold

    You can search for a number in the directory by entering the first character of name entered. Storing a New Number and Name in Directory To store a new number and name in the directory: AltiTouch 500 Manual 15...
  • Page 26 10. To re-enter a character, press the "button or the $button to move the cursor to the character you wish to modify. 11. After entering all characters, press the Save button to save this number/name in the directory. AltiTouch 500 Manual...
  • Page 27 The displayed entry is permanently erased. To delete all of the entries stored in the directory: Numbers Character P Q R 7 T U V 8 W X Y Z 9 SPACE 0 AltiTouch 500 Manual 17...
  • Page 28 “DELETE ALL?” appears. All entries in the directory are permanently erased. Storing a New Number and Name in the Memory Buttons The AltiTouch 500 has 7 programmable memory buttons. (The first 3 buttons - Menu, Save and Delete - are customized and cannot be re- programmed.)

  • Page 29: Caller Id

    Call Memory as shown. If your Caller ID service includes the caller's name, then the caller's name also appears on the display (up to 15 letters) as shown. AltiTouch 500 Manual 19...
  • Page 30 Call Memory. If you press the # button, the screen will display the last record in the Call Memory. Important: The telephone's buttons will not work while the phone is ringing, or for a few seconds afterward. AltiTouch 500 Manual...

  • Page 31: In Use Indication

    The entire list of calls will be completely cleared and the display shows “DEL ALL!.” In Use Indication The In Use indicator is lit steadily when any telephone on the same line is in use. AltiTouch 500 Manual 21...

  • Page 32: Message Indication

    In Case of Difficulty Resetting Your Telephone's Programming Electrostatic or power surge (e.g., from lightning) may cause the phone to lock up. There are two ways to reset this phone. AltiTouch 500 Manual ” will flash on the LCD.

  • Page 33: Maintenance Information

    To remove stains, use a mild soap. Never use detergents, excess water, treated cloths, harsh cleaning agents, or sprays. Troubleshooting If your product does not work properly, try the following suggestions before seeking repair assistance: AltiTouch 500 Manual 23...
  • Page 34 • The phone receives call information between the 1st and 2nd ring. If the caller hangs up or you answer before the 2nd ring, the phone may not receive the call ID information. Important: If you continue to have problems, contact your local AltiGen dealer for service. AltiTouch 500 Manual...

  • Page 35: Hapter

    2. Press 1 to change the password 3. Enter a new password. See “About Passwords” on page 27. To perform a normal login at your station: Press ##, followed by your password. H A P T E R AltiTouch 500 Manual...

  • Page 36: Remote Login

    If there are no new messages, the user will hear one long ring. FLASH may be disabled if the operator or user is using any TAPI third party application that does not support it. 26 AltiTouch 500 Manual , you can also login to AltiGen Voice Mail...

  • Page 37: About Passwords

    FLASH may be disabled if the operator or user is using any TAPI third party application that does not support it. Numbers , you can also login to AltiGen Voice Mail AltiTouch 500 Manual Letters M, N, O, m, n, o P, Q, R, S, p, q, r, s...

  • Page 38: Altigen Voice Mail System Main Menu Options

    Disposing of the Messages After or while listening to a new or saved message, you have the following options. Press… • 1 to delete • 2 to replay 28 AltiTouch 500 Manual...
  • Page 39 To work around this problem, instruct users to append a few commas (,) to the outcall (cellular) number when entering it. One comma provides a one second pause. AltiTouch 500 Manual...

  • Page 40: Sending Messages

    AltiGen Voice Mail System. Note: The use of this privilege is configurable on a per-user basis. Check with your AltiWare/ACM system administrator. 30 AltiTouch 500 Manual...

  • Page 41: Personal Options

    2 to record your Directory Name. Record your full name and press # when finished. • 3 to select which greeting to use (greeting 1 through 9). Note: An agent extension can also select a greeting through AltiView or AltiAgent. AltiTouch 500 Manual...

  • Page 42: Changing Your Password

    To change your password, after pressing 4 at the Main Menu to hear the Personal Options … Press 2 for the Password options Press 1 to change the password Enter a new password. See “About Passwords” on page 27. 32 AltiTouch 500 Manual...

  • Page 43: Using Message Notification

    5 to set or change notification phone number, pager number, or extension • 6 to set a notification schedule, and then select one of the follow- ing options: — 1 to activate notification at all times — 2 to activate notification during off hours AltiTouch 500 Manual...

  • Page 44: Using Reminder Calls

    • 2 to deliver the reminder to the outcall number or delivery phone number designated in Message Notification. If you want to change this number, you need to separately. Press # to confirm the message delivery. 34 AltiTouch 500 Manual...

  • Page 45: Call Forwarding

    To turn this feature off, press 6 at the Personal Options menu. This is a toggle feature, so that if the feature is turned off, pressing 6 at the Personal Options menu will turn it back on again. AltiTouch 500 Manual...

  • Page 46: Using Distribution Lists

    Personal Options menu, press 7 to access the Distribution Lists menu, then… Press 3 to Modify a distribution list. When prompted, enter a 2-digit number to identify the list. When prompted, do one of the following: 36 AltiTouch 500 Manual...

  • Page 47: Dynamic Messaging

    The Zoomerang feature enables you to return a call with the push of one button while you are in the AltiGen Voice Mail System. Private Messaging provides a way to leave a private message for callers who are difficult to reach. AltiTouch 500 Manual...

  • Page 48: Zoomerang

    After leaving a message, the caller can simply hang up or press # for the following options. • * to re-record the message • 1 to specify delivery options • 2 to attach a call back number (If the callback number is outside of your outcall accessibility, the 38 AltiTouch 500 Manual...

  • Page 49: Private Messaging

    Main Menu, press 5 to access the Private Messaging menu, then press 1. The AltiWare/ACM system reports the following: • The time and date the message was recorded. • The recipient. • Whether the message has been heard. AltiTouch 500 Manual...
  • Page 50 • A replay of the message. • A prompt for you to press 1 to keep the message or 2 to delete it. 40 AltiTouch 500 Manual...

  • Page 51: Appendix A - User Reference

    3) Press Memory button (M1 - M7) where you wish to storethe speed dial number or feature code. 4) Use keypad to enter name for entry. 5) Press Save button. Redial Phone is onhook Press REDIAL button. Speaker To use the speakerphone: 1) Press the Speaker button AltiTouch 500 Manual...
  • Page 52 #82 ......Hands Free Manual Answer Mode Call Management Feature must be enabled by system administrator. Feature available only on systems with Triton Analog Extension board. 42 AltiTouch 500 Manual...
  • Page 53 #> ..Transfer to Auto Attendant FLASH button # # <ext> ... Transfer to a User’s Voice Mail FLASH button <ext> FLASH button. . . Consultation AltiTouch 500 Manual...
  • Page 54 44 AltiTouch 500 Manual...

  • Page 55: Index

    9 dynamic messaging 37 private messaging 39 Zoomerang 38 editing telephone numbers before dialing 11 ERROR message 22 feature tips 25, 35 enabling/disabling 35 full reset 23 greeting initial greeting for multiple call waiting 32 AltiTouch 500 Manual Index...
  • Page 56 13 receiving calls 11 record personal greetings 31 redialing 14 reminder calls 34 remote login 26 resetting telephone programming 22 ringer adjusting 9 sending messages 30 speakerphone receiver volume adjusting 12 AltiTouch 500 Manual Index...
  • Page 57 ID list 20 voice mail AltiMail system 25 login 25 returning to auto attendant 27 transfer to 27 voice mail waiting icon 22 wall mounting 7 warranty v how to get service v Zoomerang 29, 38 Index AltiTouch 500 Manual...

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