HP 6930p - EliteBook - Core 2 Duo 2.8 GHz User Manual page 93

Short description
Secure e-mail is
supported, even when
secure e-mail is not
specified in the User
Initialization Wizard or
when secure e-mail
configuration is disabled in
user policies.
Running Large Scale
Deployment a second
time on the same PC or on
a previously initialized PC
overwrites Emergency
Recovery and Emergency
Token files. The new files
are useless for recovery.
Automated logon scripts
do not function during user
restore in Embedded
Security.
Multiple-User PSDs do not
function in a fast-user-
switching environment.
The PSD is disabled and
cannot be deleted after
formatting the hard drive
on which the PSD was
generated.
Details
Embedded security software and the
wizard do not control settings of an e-
mail client (Outlook, Outlook Express, or
Netscape).
Running Large Scale Deployment on any
previously initialized HP ProtectTools
Embedded Security system renders
existing Recovery Archives and
Recovery Tokens useless by overwriting
those XML files.
The error occurs after the user performs
the following actions:
● Initializes owner and user in
Embedded Security (using the
default locations—My
Documents).
● Resets the chip to factory settings
in the BIOS.
●
Reboots the computer.
● Begins to restore Embedded
Security. During the restore
process, Credential Manager asks
if the system can automate the
logon to Infineon TPM User
Authentication. If the user selects
Yes, the location of
SPEmRecToken is automatically
displayed in the text box.
Even though this location is correct, the
following error message is displayed: No
Emergency Recovery Token is
provided. Select the token location
the Emergency Recovery Token
should be retrieved from.
This error occurs when multiple users
have been created and given a PSD with
the same drive letter. If an attempt is
made to fast-user-switch between users
when the PSD is loaded, the second
user's PSD is unavailable.
The PSD icon is still visible, but the error
message drive is not accessible is
displayed when the user attempts to
access the PSD.
The user is not able to delete the PSD
and the following message is displayed:
your PSD is still in use, please be sure
that your PSD contains no open files
Embedded Security for HP ProtectTools (select models only)
Solution
This behavior is as designed. Configuration of TPM e-
mail settings does not prohibit editing encryption
settings directly in an e-mail client. Usage of secure e-
mail is set and controlled by 3rd-party applications. The
HP wizard allows linkage to the three reference
applications for immediate customization.
HP is working to resolve the XML-file-overwrite issue
and will provide a solution in a future SoftPaq.
Click the Browse button on the screen to select the
location, and the restore process proceeds.
The second user's PSD will be available only if it is
reconfigured to use another drive letter or if the first user
is logged off.
As designed: If a customer force-deletes or disconnects
from the storage location of the PSD data, the
Embedded Security PSD drive emulation continues to
function and will produce errors based on lack of
communication with the missing data.
Resolution: After the next reboot, the emulations fail to
load and user can delete the old PSD emulation and
create a new PSD.
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