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VlZlOVA370M UserManual
On-site repairservice is requested t hrough VlZlO'sthird-party s ervice provider. AfterVlZlOprovides the
customer withtheon-siterepair(OSR) a uthorization n umber, t hethird-party s ervice provider w ill contact
the customer andwill schedule the repairat the customer's l ocation. Thetotalapproximate t imefor the
repairprocess, w hichincludes therepairdiagnosis, dispatching t hetechnician, shipping thereplacement
part(s),and arranging the appointment with the customer, i s completed withinapproximately 3 to 5
business d ays,pending availability o fthesefactors.
If it is determined t he product c annotberepaired on-site, t he customer will be required to shipthe unitto
VlZlO'sservice center, p erthebelow warranty replacement procedure.
VlZIOis notresponsible f or thede-installation or re-installation of the product. H owever, somestandard
installation m aybeperformed d uringtheon-siterepair, a tVlZlO'soptionandsolediscretion. Please read
VlZlO'sLimited Product W arranty f orwarranty termsandconditions.
Warranty
Replacement
Procedure
Warranty
Replacement
generally
is
performed
on
displays
which
are
determined
to
be
economically unrepairable.
If VlZlO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on
certain manufacturing
defects
in materials
and/or workmanship,
and/or at VIZIO's
option and sole
discretion, the customer will be provided with a return authorization number and replacement instructions.
Proof of purchase is required to confirm the product is within the one-year limited warranty period and
meets the terms and conditions of the VIZIO Limited Product Warranty.
For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation
charges to
perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches
(42"), the customer is responsible for the transportation
charges to VIZIO's service center. VIZIO will be
responsible for the return transportation
charges from the service center to the customer.
Please read
VIZIO's Limited Product Warranty for warranty terms and conditions.
Mail-In Warranty
Repair Procedure
Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.
If VlZlO Technical Support determines that a problem with a display unit may be within the terms and
conditions
of the VIZIO Limited Product Warranty
and that a mail-in repair may be performed,
the
customer will be provided with a return authorization
number and mail-in repair instructions.
Proof of
purchase is required to confirm the product is within the one-year limited warranty period and meets the
terms and conditions of the VIZIO Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the VIZIO service
center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be
utilized. The cost of shipping to VIZIO's service center is at the customer's expense. After the product is
repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO's expense.
VIZIO is not responsible
for the de-installation
or re-installation
of the product.
Please read VIZIO's
Limited Product Warranty for warranty terms and conditions.
PLEASE
DO NOT RETURN
YOUR
UNIT TO VlZIO WITHOUT
PRIOR
AUTHORIZATION.
58
www.VlZIO.com
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