HP rp4410 Service Manual page 7

Hard Drive Problems.....................................................................................................................121
Console Problems..........................................................................................................................121
Downloading and Installing the Latest Version of the Firmware.................................................121
Downloading the Latest Version of the Firmware...................................................................121
Installing the Latest Version of the Firmware on the Server....................................................121
Troubleshooting Using LED Indicators.........................................................................................122
Front Control Panel LEDs........................................................................................................122
QuickFind Diagnostic Panel LEDs...........................................................................................123
Information to Collect Before You Contact Support......................................................................124
4 Booting the Operating System.................................................................................125
Supported Operating System..............................................................................................................125
Booting and Shutting Down HP-UX...................................................................................................125
Standard HP-UX Booting Using the Boot Console Handler.........................................................125
Booting HP-UX in Single-User Mode............................................................................................126
Booting HP-UX in LVM Maintenance Mode.................................................................................126
Shutting Down HP-UX..................................................................................................................126
Verifying the Server Configuration Using Boot Console Handler.....................................................127
5 Troubleshooting..........................................................................................................129
Troubleshooting Methodology...........................................................................................................129
Troubleshooting System Power..........................................................................................................129
Using the Front Panel Power Button.............................................................................................129
Server Does Not Successfully Power On and Remain Powered On.............................................130
System Build-Up Troubleshooting...........................................................................................132
Operating System Boots.................................................................................................................134
Operating System Does Not Boot..................................................................................................135
Troubleshooting Using Online Support Tools....................................................................................135
Support Tools Manager.................................................................................................................135
Event Monitoring Service..............................................................................................................135
iLO MP...........................................................................................................................................135
Accessing the iLO MP Interface and System Logs...................................................................136
SEL.......................................................................................................................................136
Troubleshooting Using Offline Support Tools....................................................................................137
ODE................................................................................................................................................137
Troubleshooting PCI/PCI-X Hot-Pluggable Operations................................................................138
PCI/PCI-X Bus Mode or Frequency Mismatch.........................................................................139
Hardware Operation Fault.......................................................................................................139
Troubleshooting Using LED Indicators..............................................................................................139
Front Control Panel LEDs..............................................................................................................139
QuickFind Diagnostic Panel LEDs................................................................................................140
I/O Baseboard LED Indicators.......................................................................................................141
Memory Extender Boards..............................................................................................................143
Disk and I/O Path Logging.................................................................................................................144
Core I/O Connections..........................................................................................................................145
System I/O Board Switches and Jumpers...........................................................................................146
6 Removing and Replacing Components...................................................................149
Safety Information...............................................................................................................................149
Required Service Tools........................................................................................................................149
Accessing a Rack-Mounted Server......................................................................................................149
Extend the Server From the Rack..................................................................................................150
Inserting the Server Into the Rack.................................................................................................150
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