Before You Call For Service - GE GBVH5200 GBVH5300 Owner's Manual & Installation Instructions

Before you call for service...

Problem
Incomplete cycle or timer
not advancing
Loud or unusual noise;
vibration or shaking
No power/washer not
working or dead
Snags, holes, tears, rips
or excessive wear
Control time wrong
or changes
Not enough water
Washer pauses or has
to be restarted, or washer
door is locked and will
not open
Door unlocks or
press STaRT and machine
doesn't operate
Water does not enter
washer or enters slowly
22
Possible Cause
automatic load redistribution
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
pushed too far down the drain
Cabinet moving
all rubber leveling legs are not
firmly touching the floor
Unbalanced load
Pump clogged
Washer is unplugged
Water supply is turned off
Circuit breaker/fuse is
tripped/blown
automatic self system checks
Overloaded
Pens, pencils, nails, screws or
other objects left in pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in pockets
this is normal
this is normal
Pump clogged
this is normal
Incorrect operation
automatic self system checks
Water supply is turned off
Water valve screens are
stopped up
What To Do
• Timer adds 3 minutes to cycle for each rebalance.
11 or 15 rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
• See page 13 on how to clean the Pump Filter.
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Washer is designed to move 1/4 to reduce forces
transmitted to the floor. This movement is normal.
• Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven, adjust
the rubber leveling legs so they are all firmly touching the
floor and locked in place. Your installer should correct this
problem.
• Open door and manually redistribute load. To check
machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
• See page 13 on how to clean the Pump Filter.
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
• First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
• Do not exceed maximum recommended load sizes.
See recommended maximum load sizes on page 11.
• Remove loose items from pockets.
• Fasten snaps, hooks, buttons and zippers.
• During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens,
the estimated time is increased causing time left to
increase or jump.
• Horizontal washers do not require the tub to fill with water
like top-load washers.
• See page 13 on how to clean the Pump Filter.
• Front-load washers start up differently than top-load
washers, and it takes 30 seconds to check the system.
The door will lock and unlock.
• Simply open and close the door firmly; then press STaRT.
• After STaRT is pressed, the washer does several system
checks. Water will flow 60 seconds after STaRT is pressed.
• Turn on both hot and cold faucets fully.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.