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WARNING:
TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER
SOURCE BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE
PROBLEM CALL YOUR LOCAL DEALER OR OUR TECHNICAL SUPPORT AT 1-800-245-6489.
Problem
1.
Auger not turning
2.
Smoke smell or dust in
house
3.
Room air blower not
operating
4.
Exhaust blower not
operating
5.
Lazy fire – Fire burns with
a lazy, orange flame
and/or fuel builds up in the
burnpot. Glass may
become dirty.
6.
Blown fuse (6 AMP)
7.
High pellet consumption
8.
Squeaking noise
9.
Pinging or rattling noise
*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see Parts Diagram).
NOTE: Negative pressure in a home is a serious issue.
This unit must be installed with the Outside Air Kit (Part PU-OAK).
CAUTION: UNPLUG THE UNIT PRIOR TO ANY SERVICE WORK!
IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING
CLEANING THE UNIT AS SPECIFIED, AND REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
ENGLAND'S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE
TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH QUESTIONS.
TROUBLE-SHOOTING GUIDE
Cause
1.
Loose set screw
2.
Bad gear motor
3.
Foreign matter in auger
4.
Vacuum sensor
1.
Improper exhaust
connection
1.
Loose sensor
2.
Bad blower
1.
Loose connection
2.
Bad blower
1.
Control board settings
2.
Bad exhaust blower
3.
Excessive pellet moisture
4.
Excessive ash
5.
Low quality pellets
6.
Flue or intake is restricted.
7.
Glass door not shut and
sealed tightly.
8.
Ash removal plates are
not pushed completely in.
9.
Exhaust fan is not running
or stove not venting
properly.
10. Moisture content above
15%.
11. Blockage inside stove and
exhaust pipes.
12. Feed rate is too high for
fuel.
13. Inadequate combustion air
available.
1.
Power surge
2.
Exposed wire
3.
Electric motor shorting or
bound up
1.
Low quality pellets
2.
Board out of adjustment
1.
Build up in tube
2.
Blower noise
1.
Foreign material
2.
Loose set screw
*Improper installation may cause a back draft.
1.
Tighten setscrew on collar
2.
Replace auger motor
3.
Remove pellets and object
4.
Check exhaust blower
1.
Check all connections for leaks especially the
exhaust
silicone, hose clamp or aluminum tape.
1.
Tighten connection on sensor
2.
Replace blower
1.
Check connection at control board
2.
Replace blower
1.
Review board settings
2.
Replace blower
3.
Keep pellets inside
4.
Clean unit
5.
Use premium pellets
6.
Inspect flue and intake for obstructions.
7.
Adjust door handle or replace gasket if
necessary.
8.
Verify
ash
completely in.
9.
Verify that exhaust fan is running and venting
properly. If not, check connection and clean
or replace.
10. Allow fuel to dry or mix with some wood
pellets.
11. Check inside stove and exhaust pipes for
blockage. Tap inside walls of Firebox, clean
behind the lower access plates (located on
the back inside wall, next to the burnpot);
clean burnpot and Firebox vent holes above
firebrick panel.
12. Reduce heat setting.
13. Outside combustion air is mandatory.
(Our Part PU-OAK is acceptable).
1.
Replace fuse; use surge protector
2.
Check for exposed or frayed wire and loose
connections
3.
Check motors and blowers for obstructions
or lock-up
1.
Use premium fuel
2.
Check control board settings
1.
Remove auger and clean
2.
Remove and oil blower
1. Check blower for material
2. Check impeller blower screw
30
Solution
blower
connection;
Seal
removal
plates
are
with
pushed
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