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Troubleshooting
Problem
Bright specks
appear in pictures
shot using flash.
Flash does not fire.
The digital zoom is
not available.
Image size not
available.
No sound when
shutter is released.
AF-assist
illuminator does
not light.
Pictures appear
smeared.
Colors are
unnatural.
Ring-shaped or
rainbow-colored
bands are seen on
the screen or the
shot image.
The image taken
becomes grainy.
Pictures are too
dark
(underexposed).
F10
Flash is reflecting off particles in air. Lower the flash.
• A shooting mode where flash cannot fire is selected.
• Another function that is set now is restricting the flash.
• Off is selected for Digital zoom in the setup menu.
• When R (Backlighting) (HDR setting is other than Off), Scene
auto selector, Portrait, Night portrait, Easy panorama in
Panorama, Pet portrait or 3D photography is selected in
scene mode, the digital zoom cannot be used.
• Other functions that restrict the use of digital zoom are set.
• Another function that is set now is restricting Image size.
• When the scene mode is set to Easy panorama in
Panorama or 3D photography, the image size is fixed.
• Off is selected for Shutter sound under Sound settings in
the setup menu.
• Sports, Museum or Pet portrait is selected in scene mode.
• Other functions that restrict the use of the shutter sound are
set.
• Do not block the speaker.
Off is selected for AF assist in the setup menu. Even when Auto
is set, AF-assist illuminator may not light depending on the focus
area position or scene mode.
Lens is dirty. Clean lens.
White balance does not match light source.
When the subject is backlit or when shooting with an extremely
bright light source in the display, such as in sunlight, ring-shaped
or rainbow-colored bands may appear on the image.
Change the position of the light source or remove it from the
display, and try shooting again.
As the subject is dark, shutter speed is too slow or ISO sensitivity
is too high.
• Use flash.
• Specify a lower ISO sensitivity setting.
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Raise the ISO sensitivity.
• Subject is backlit. Raise the flash, and set the scene mode R
(Backlighting) with HDR set to Off or set the flash mode to m
(fill flash).
Cause/Solution
A
56
65
75
104
38, 39, 39,
40, 43,
44, 45
75
75
43, 45
104
40, 42,
44
75
2
104
F6
68, E31
–
56
69, E38
28
56
64
69, E38
38, 56
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