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Troubleshooting
First Check the Following
If the refrigerator still does not operate properly, contact the retailer from where it was purchased.
General Problems
Problems
Is the power plug supplied ?
Does not cool at all.
Was the refrigerator just installed ?
Does not cool
properly.
Confirm that the refrigerator was installed properly.
Is the freezer compartment temperature set to -16 ºC
or -15 ºC, and is the refrigerator compartment
temperature set to 6 ºC or 7 ºC ?
Check the inside of the refrigerator.
Is the door being opened frequently ?
Is the door touching food and not completely closing ?
Is there anything such as a plastic bag caught between
the door gasket and the refrigerator main body, or are
there any gaps?
Is it a hot summer day ?
Because the freezer compartment has priority to be
cooled during "Quick
inside the refrigerator compartment could increase.
Is the temperature for the refrigerator compartment
set to 1 ºC or 2 ºC ?
Is the ambient temperature 5 ºC or less ?
Food in the
refrigerator
Has any moist food been placed in front of the cold air
compartment
outlet or at the back of a refrigerator shelf ?
and vegetable
compartment
Is any moist food being stored such that it is touching
freezes.
the back left wall of the refrigerator compartment ?
When the humidity is so high, condensation might
form on the outside of the unit, on the door gasket,
or on the door. Also, after the door is opened and
closed, the cold air might make the door surface fog up.
This is not unusual.
Is condensation forming on the vegetable compartment
Condensation
drawer ?
(or frost) is forming.
Is the door securely closed ?
Is the door opened for a long time or opened and
closed frequently ?
Is the door touching food, etc., and not closing
Water is collecting
completely ?
either inside the
refrigerator or on
the floor.
Did any water in a plastic bottle spill ?
Point to be checked
Freezing"
operation, the temperature
Detailed Check Points and Countermeasures
Did the power cord get unplugged ?
Was a fuse or circuit breaker tripped ?
Was there a power outage ?
Up to approximately 4 hours is required until your refrigerator cools
properly. In the summer, up to 24 hours may be required.
Is your refrigerator in contact with direct sunlight ?
Is there a heat producing device such as a gas stove nearby ?
Is there sufficient open space around your refrigerator ?
Set the freezer compartment temperature to -19 ºC or -18 ºC, and
set the refrigerator compartment to 3 ºC or 4 ºC.
Is there too much food in the refrigerator ?
Are there any hot items inside ?
Is the cold air outlet blocked by any food items ?
We recommend that you open and close the door quickly, and
open and close it as little as possible.
Confirm that there are no gaps when the door is closed.
When the door is closed, be sure that no food or plastic bags are
caught between the door and the refrigerator main body.
Set the temperature inside the freezer compartment to -22 ºC
or -21 ºC, and inside the refrigerator compartment to 2 ºC or 3 ºC.
On very hot days, the cooling capacity could decrease, ice cream
could become soft, and the temperature in the door pockets could
increase.
Avoid opening and closing the door as much as possible.
Change the temperature setting for the refrigerator compartment
to 3 ºC to 5 ºC. When set to 1 ºC to 2 ºC , food might freeze.
If the temperature in the refrigerator compartment is set to 6 ºC
or 7 ºC, food is less likely to freeze.
Moist food might freeze, so do not place it in front of the cold air
outlet or at the back of a refrigerator compartment shelf.
Because the food is touching the freezer compartment partition
whose tenperature is comparatively low, the food might freeze.
Either increase the temperature setting or move the food away
from the compartment partition a little.
Wipe it off with a dry cloth.
Condensation is less likely to form if the temperature setting for
the freezer compartment is changed to -18 ºC to -15 ºC.
This is because high humidity is maintained inside the drawer to
prevent vegetables from drying out and to increase their life.
Wipe with a dry cloth.
If there are any gaps between the door and the refrigerator main
body, not only will the temperature inside increase, but condensation
or frost could also form. Please close the door securely.
Decrease the number of times the door is opened and closed, and
open and close the door quickly.
If the door is not closed completely, condensation drips onto the
inside of the refrigerator or on the floor. Please close the door
completely.
Store bottled water so it does not spill.
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